SUMMARY:

• Managed teams of up to 7 engineers over five remote sites.
• Managed team of up to 20 tech support staff at 15 sites.
• Capacity Planning.
• Familiar with AWS.
• Validation of Client systems.
• Test Automation.
• Dev Ops continuous integration and development.
• Agile and Waterfall project methodologies, currently working in three - week sprints under a scrum master.
• Project Management.
• Data Center management and administration.
• Windows 2003R2, 2008R2, 2012R2, 2016 Servers.
• Active Directory.
• DNS, DHCP.
• SCCM design and administration.
• Linux design, administration, support and maintenance of customer facing three tiered systems.
• Disaster recovery planning, documentation and testing at a hot site to real world use.
• VMware ESXi, vSphere, vCenter, design, implementation and maintenance.
• Designed and implemented Cisco routing and switching as well as with PIX, ASA firewalls.
• Project management from start to finish, including project plans, staffing, RFP’s and budgeting.
• Network utilization, files storage utilization and email storage utilization monitoring using a variety of tools such as HP’s Open View, Network General’s Sniffer and Concord reports.
• Utilize MS PowerShell to administer Windows system information as well as using it to automate validation from desktops build testing.
• Designing, building and maintaining Citrix & Xen server farms.
• Designed and implemented networks using Cisco routers and switches
• Agile development tools, CA Rally & Microsoft Team Foundation Server.
• Remedy trouble ticketing software.

PROFESSIONAL EXPERIENCE

Client Engineering Lead

Confidential, Folsom, CA

Responsibilities:

• Manage validation lab.
• Manage lab backlog, create and run tests and track defects using Microsoft Team Foundation Services as well as with Microsoft Test Manager.
• Manage lab data center environment:
• Windows 2008, 2012 & 2016 servers Physical and Virtual.
• VMware ESXi servers and SANs.
• Administer Microsoft Team Foundation Server.
• Validation testing of new client releases as well as root cause analysis o f previous releases for issues.
• New client builds to test operating systems on deployed hardware.
• Gathering and logging defects and re - testing fixes.
• Create and execute test cases.
• Administer as well as maintain and update system documentation on Client Engineering's SharePoint site.
• Test fixes implemented by engineers.
• PowerShell scripting, VB and C#.
• Level IV TAC incident escalation.
• Packaging patches for automated deployment as needed.
• Manage drivers and tasks in MDT (SCCM).
• Work with other engineers and product managers as needed.
• Member of Agile team for Client build development and validation; currently in a three-week sprint.
• DevOps continuous improvement and integration.
• Work with other teams to provide testing of supported platforms.
• Administer, update and create templates for Confidential 's virtual environment running on VMware.
• Built and maintain internal VMware ESXi environment.
• Support and deploy systems via Confidential s virtual environment.
• Technical Lead.
• Supervisor to three technicians.

Confidential, Folsom, CA

Manager and Network Engineer

Responsibilities:

• Kept internal network and remote Nevada site connected and all computers, printers and hand-held tablet connected.
• Implemented Hollander Salvage yard software.
• Set up system so technicians could inventory a vehicle with a hand-held tablet, print pick list for parts and update inventory in system. System was also linked to publish Hollander inventory to Confidential .
• Invoicing and accounting via Hollander.
• Also, obtained all necessary permits from EPA, and filled out paperwork to obtain Salvage permit from DMV.
• Ran the process to in corporate the company, even came up with the name.
• Performed IT work for several local Ranch Cordova salvage yards.
• Kept systems patched, inventory software updated and accounting systems backed up.
• On-site service available if business was down and not scheduled for a regular visit.

Network Infrastructure Manager (IT Manager)

Confidential, State of California

Responsibilities:

• Designed and migrated obsolete 3Com switched and hub based network that utilized Novell’s Border Manager as a firewall to a fully Cisco based infrastructure.
• Cisco network upgrade utilized two ASA 5520 firewalls to build a VPN network tunnel to each of the small remote sites in San Diego and San Francisco. Both remotes sites utilized Microsoft’s Secure Server for the site end of the VPN tunnel. When finished used Cisco's dashboard to monitor the ASAs.
• Was site security officer.
• For the Cisco network upgrade both large sites utilized Cisco ASA 5520s to connect with each through a VPN tunnel as well as to the two small sites. At the two small sites, a Microsoft Secure Server was used as the VPN connection so we didn't have to buy another Cisco ASA.
• All sites had Cisco Routers at the top of the network and Cisco switches below that, all connections were switched from the servers to the desktops. For the main sites a Cisco 4500 series switch with two Supervisor III and 1GB connection to servers and fiber connections to Cisco switches on remote floors.
• Used EIGRP as the routing protocol.
• Daily monitored traffic and firewall logs. As it was the State of California, the State’s data center was responsible for the network connections between sites as well as to the Internet. I was responsible for the routing inside to our N-Tier servers (3 levels).
• Linux design, administration, support and maintenance of customer facing three tiered systems.
• Performed post mortems on crashed servers or on compromised public servers (this problem practically disappeared after replacing Novel's Border Manager with a Cisco ASA) as well as working with HR to scan a user's computer if they were suspected of some transgression. Any system issues from a virus to a compromised server was reported to the CHP's computer crimes division to report issues, server name, how it was compromised and what was done to fix it and prevent it from happening in the future as well as providing all logs pertaining to the attack.
• Responsible for the four direct reports, one in Sacramento and three in Los Angeles as well as having dotted lines in the helpdesk department if I needed their help.
• Maintained existing Novell systems.
• Migrated corporate system (Novell 5.1 with NDS) to Windows and Active directory and Microsoft Exchange with Outlook on the desktop.
• In house project based on utilizing outside consultants with varying degrees of success.
• Replaced existing smaller servers with one virtualized VMware server as well as drive a lab projects to use other VMware features (vSphere), Citrix XenServer and XenDesktop.