SUMMARY:

• Best at bridging the gap between technology, product and business. Problem solver and detail oriented lead engineer with sharp analytical skills, Manual dexterity with tools, well organized, “outside the box” thinker with ability to solve problems quickly and efficiently through deductive reasoning and root cause analysis. Being able to multitask during the high pressure and mission critical scenarios such as network outages and long hour’s maintenance windows. Able and willing to learn new technologies and applications, appreciative of constructive criticism. Combining great human skills with systems approach to understand problems, define requirements and provide clear solutions. Work efficiently and hold a track record of achievement in optimizing procedures to increase the productivity of organization
• Implemented processes by creating an installation plan with new policies and procedures; that saved time and decreased the network downtime with clients from 45% to 20% during network equipment installation and server upgrade over a 2 - year period.
• Commended for achieving 97% of success installation goal in an industry where the 85% is considered high.
• Led a team of ten to provide Microwave links and increased 40 percent backbone bandwidth by establishing high­speed point-to-point STM-1 (155/155Mbps) links in aggressive one-month timeframe.

TECHNICAL SKILLS:

Software: Microsoft Office 2000/2003/2008 applications suite Word, Excel, Visio, PowerPoint, SharePoint, Outlook, ChangeGear by SunVeiw Software s ITIL-based service desk Ticketing System, MS-DOS, FoxPro, Antivirus, Malware, Experienced in MRTG and network traffic monitoring tools such as SolarWinds, Wireshark, PingPlotter, NMS, Cacti, PuTTY, Clear view NMS, Internet browsers (Netscape, Explorer, Fire fox, Chrome), Adobe Photoshop, Live Interior 3D Design, i-Movie, Experienced working with following application such as Telnet, Remote desktop, Team Viewer, FTP, TFTP, Provisioning Server

Strong Technical Skills: Operate, maintain and support network infrastructure such as LAN, WAN, WLAN, VPN, VLAN, TCP/IP, DHCP, DNS, VOIP, PSTN, PBX, SIP, Voice and Data Telecom

Operating Systems: Installation and troubleshooting of Windows (95/98/2000Professional-Server /XP/Vista /2003 Server/7), DNS, DHCP, Mac OS

Cabling Expertise: Expert design and implementation of voice and data cabling, termination and construction of Ethernet/Fast Ethernet cables (CAT5/CAT6), fiber optic, STM1, coax, terminating punch-down Mdf-71 Terminal Block, 110 blocks, 66 blocks, patch panels, rack installation, utilizing tools and equipment such as toners, testers, and butt sets.

Hardware: Servers, Firewall, Sonicwall, Switching- Cisco, Lucent, ADSL, Routers, DSLAM, PCs, Modems, xDSL CPE, E1, Fiber optic Networks, Access Point, Printer, Scanner, Fax, PC, Mac, Laptop

Highspeed wireless networks: Installation & maintenance and Management Microwave equipment (IDU-ODU) such as Siemens SRA4 (The STM-4/OC-12 Wireless system for mobile and access networks) also Advanced broadband wireless point-to-point (PTP) transmission and Antenna alignment Such as Redline AN-80i, Orthogon Gemini Integrated, Senao on 2.4, 5.4 and 5.8 MHZ frequency bands

Trained and Experienced: CCNA course work completed, MCSE course work completed, Best practice approaches through ITIL and ITSM, Expert knowledge in configuring Firewall, Access Points, Configuring, Provisioning, Implementing and Troubleshooting IP Phones such as Cisco, Grandstream, Polycom, Talkswitch, Avaya and Mobile Devices, A+, network+, Several VOIP Certifications such as Universal Access and Security - VBP, Voice Technical Overview Training-Basic, Voice Solution Overview Training - Basic, CMA Desktop v5.2 SE Launch Training, Voice over IP (VOIP) Solutions training

WORK EXPERIENCE:

Confidential, Sterling, VA

Field Engineer

• Increased productivity 20% as lead engineer on Confidential ’s technical team.
• Designed an advanced VOIP network, including LAN/WAN/WLAN and physical/logical network topology diagrams and network floor plans using Microsoft Visio.
• Improved office efficiency and customer service by overhauling previously haphazard filing system and storage.
• Provided technical 24 hour on call support to ensure the monitoring performance of various networks were functioning.
• Prepared reports and worked directly with CEO on day-to-day activities.
• Configured and troubleshot firewalls, upgraded firmware and Cisco IOS, registration servers, routers and switches, PC, laptop for over 50 clients.
• Configured IP phones through a web-based app and a provisioning server using TFTP application.
• Site surveyed, installed cables, patch panels, rack and terminated connectors.
• Upgraded the firmware of switch and IP Phones. Educated users regarding computer security.
• Software installation such as antivirus, malware and specific software’s for clients.
• Handled all types of client support calls for hardware/software related tasks for various IT infrastructure management and technology products using ticketing system.
• Diagnosed client’s faults and provided training, and guidance to eliminate future errors.

Confidential

Change Associate - ITSM (IT Service Management)

• Detected areas with lack of security support and introduced appropriate actions, such as mission critical, strategic, operational (including structural) and technological changes.
• Supervised the implementation and fine-tuning of changes as required to decrease the down time.
• Monitored assumptions, risks, dependencies, and costs, return on investment, detriments, and cultural issues affecting the progress of the associated work.
• Influenced acceptance of the changes in the attitudes and behaviors of personnel by effectively Communicating information to various stakeholders about the reasons for changes, the benefits of successful implementation, and details involving time, place, and cost.
• Led the first ever team that provided Microwave Technology for Confidential .
• Provided 24/7 on call support to ensure monitoring performance for all links.
• Supervised a deployment team of 10 employees to configure, install, maintain, and troubleshoot PTP Wireless and Microwave links between the pop sites for backbone and multiple clients.
• Configured, implemented, troubleshot and installed Microwave (IDU and ODU) and also installed antenna on mast or pole for Microwave and P2P wireless.
• NOC Administered to provide technical support and troubleshooting of network activities to ensure optimum uptime and performance by monitoring network traffic in a proactive manner using ticketing system.
• Participated on a team providing the first ever ATM-based ADSL technology for Iran such as CPE configuration, installation, maintenance and troubleshooting for all clients in Tehran and several other provinces.
• Managed ADSL projects by implementing/installing DSLAM on pop sites, large buildings and hotels.
• Educated new resellers and trained a technical team for an ADSL project in different provinces.
• Configured DSLAM via serial interface or Telnet over Ethernet to configure VLAN, Ethernet and ports.
• Punched down Mdf-71 Terminal Block and terminated CAT5 and CAT6 Cable with RJ45.
• Configured ADSL CPE as Bridge/PPPOE/PPPOA modes and installed CPE drivers for clients.
• Handled all types of client support calls as a customer representative.