PROFESSIONAL SUMMARY:

• E ight (8) + years of experience expertly providing on - site project management of implementing and training Electronic Medical Record (EMR) and Healthcare systems. Proficient at delivering training and educating healthcare systems functionality to both technical and non-technical users. Exceptional com­munication and presentation skills verbally, written, demonstrations and remotely.
• Retired Chief Petty Officer Hospital Corpsman Submarines with 24 year of experience as a highly competent independent primary healthcare clinician providing diagnosis and treatment while assigned to to three (3) Submarines in an extreme and critical environment.
• Team Leader on 12 inpatient EMR implementation projects and more than 50 Healthcare systems im­plementation projects. Successfully transitioning technical and non-technical staff on new software.
• Superb F ace to Face business presentation aptitude delivering Executive Briefings and Work Flow Analysis process improvements to facility leadership to include Chief Executive Officer (CEO), Chief Clin­ical Officer (CCO), and Department Heads (DH).
• Collaborated with the CEO and CCO on the results of workflow analysis to develop organization best practice processes, implementation training timeline, and to allow for minimal impact on daily patient care.
• Systems trainer delivering Instructor Lead Training (ILT); Over the Shoulder training (OTS); 1:1 Train­ing; Remote Training (WebEx). Training incorporates adult learning principles, techniques and required students to actively participate through training demonstrations and student feedback.
• Managed and assisted with development of system competencies to ensure maintaining high clinical care standards.
• Primary Physician trainer due to extensive clinical experience, training included converting physicians to CPOE, creating and managing Facility Order Sets, and Flowsheet design and management.
• Mentor to facility Super Users to develop confidence in Presentation Skills to staff with no training expe­rience responsible to assist implementation trainers during implementation and post implementation training and Go-Live support.
• Assistant Department Head responsible for the day to day management of the education and training department at the Navy's largest medical care facility.
• Primary clinician on three (3) submarine tours over a 12 year period independent of a physician. Confidential, USS West Virginia, and USS Hyman G. Rickover.

EXPERIENCE:

Confidential

System Implementation Specialist / Trainer

• On-Site EMR Implementation project manager responsible for the coordination and completion of the EHR applications. Build working relationships with facility Leadership to include Department Heads. Manage and resolve implementation or team performance issues.
• Team Leader of the project Steering Committee designed to assign and follow-up on specific tasks re­lated to the successful implementation.
• Developed, presented, and delivered the implementation training calendar and sign-in sheets to the Chief Clinical Officer (CCO) to ensure training was available for all staff prior to the application Go-Live.
• Coordinated account creation and system access with the System Development team, troubleshot and relayed any discrepancies identified for immediate correction to ensure the system was fully opera­tional.
• Verified system Go-Live requirements were met to included (1) Staff training, (2) System access, (3) Ventilator connectivity, and (4) Glucometer and miscellaneous equipment interfacing.
• Delivered and managed Super User Training, Staff EHR application training and providing Go-Live sup­port. Training illustrated adult learning principles and techniques and required students to actively par­ticipate through training demonstrations and feedback.

Confidential, Portsmouth, VA

Essentris Inpatient Implementation Specialist, Team Lead

• Successfully implemented Confidential a 300-bed inpatient facility comprised of an ICU/ Pediatric ICU/Neonatal ICU, several Surgical, several Medicine, Hematology/Oncology, and Same Day Surgery units.
• Conducted pre-implementation assessment and evaluation of workflow analysis and process improve­ments to ensure that all organizational departments have established an effective workflow and process to support implementation.
• Coordinated with organization leadership to include Patient Administration, Coding, Discharge, Tran­scription and each individual Impatient Units.
• Provided Go-Live Over the Shoulder training (OTS). Focusing on proper inpatient documentation to in­clude the following areas: Medication Administration, Titrated Medication, Vital Signs, I&O, Treat­ments,, Shift Turnover, Patient Profile records, and all Nursing and Progress notes to ensure Joint Commission Standards were met.
• Collaborated directly with the System Administrator identifying system flow sheet and note corrections, this enabled the staff to transition to a system that closely mirrored their paper workflow.

AHLTA Consultant/Sustainment Trainer

Confidential

• Instituted training objectives and implemented a training plan for the organization ensuring the process for EHR documentation is comprehensive; meets Joint Commission standards and maximizes the cap­ture of Relative Value Units (RVU's).
• Formulated a sustainment training process for all newly arriving staff members to the organization (permanent or temporary) that includes initial AHLTA training and setting-up accounts and passwords.
• Developed and managed templates that are verified to meet coding requirements for documenting In­ternational Classification of Disease Codes (ICD), Current Procedural Terminology Codes (CPT's), and Healthcare Common Procedure Coding System Codes (HCPCS).
• Conducted 1:1 provider training on proper documentation of Evaluation and Management Codes (E&M), additional E&M Coding, and the use of Modifiers to maximize encounter RVU's. Assist clinics with process development and work flow analysis to exploit the AHLTA's functionality and meets Joint Commission standards.

Essentris Inpatient Implementation Specialist, Team Lead

Confidential, GA

• Ranked 2 out of 20 Navy Chief Petty Officer.
• Technical expert and liaison for the Confidential, Commander, Submarine Group Ten, Naval Subma­rine Support Center.
• Developed a chronic medical care database to track all evaluations and follow up evaluations, this en­sured the crew was at the highest state of physical readiness.
• Conducted medical evaluation and developed treatment plans for various medical diagnosis, referred patients to military and civilian specialist as required ensuring unresolved medical conditions were treated and the service members were found fit for full duty.
• Innovated leadership developed process improvements with local military healthcare providers building a network that established a higher priority for deployable forces this process became the standard for all units on the waterfront to include completing required TRICARE authorization documentation and consult control.
• Incorporated the utilization of AHLTA, Composite Health Care System CHCS, and Snap Automated Med­ical System (SAMS) for medical examination documentation, medication profiles, X-Rays, and specialist follow-ups.