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Information Analyst Resume

SUMMARY

  • Over 10 years construction experience with focus on accounting, account management, customer service and project management.
  • 8 years internet business experience with focus on revenue accounting, credit and collections, AP and AR functions, sales and business development.
  • Received peak achievement award for personal achievement in finance department from CFO of Confidential

TECHNICAL SKILLS

  • Primavera Expedition, Meridian Prolog, SAGE ACT, SAGE 100, ImproveBuild RBS
  • ORACLE Financials
  • Office Trax, WebX, GoTo Meeting, Confidential LMS Outliner and Mobile extensions, SharePoint
  • Hoovers, ID Exec, Sales Force, Goldmine Sales Application Tools, Pivotal Tracking Software
  • Windows 98/2000/Me/NT/Professional/XP Professional/Vista/7 Professional
  • Microsoft Excel, Word, Access, Outlook, PowerPoint and Project
  • Macintosh OS 9, 10 operating systems

PROFESSIONAL EXPERIENCE

Confidential

Information Analyst

Responsibilities:

  • IT, System and Network Administrator for entire company.
  • Desktop support for entire company.
  • Responsible for training staff on software and technology usage.
  • Develop policies and procedures and training manuals for reporting and new CRM and project management software integration.
  • Customer service and account management for new and existing clients via telephone, email and site visits.
  • Research, design, develop, and maintain custom energy audit reporting tools using Microsoft Office Suite.
  • Schedule energy audits with customers and assist Business Performance Manager and General Manager with administration, customer service and warranty issues.
  • Review, code, recognize and reconcile account invoices.
  • Work with Office Manager and General Manager on all accounting issues.
  • Assist Marketing and Sales in trade show events and help maintain consistent branding of collateral.
  • Assist Owner/President in overall departmental direction and analyze current policies and procedures.

Confidential

Accounts Manager

Responsibilities:

  • Sourced and managed new contractors and outside vendors.
  • Entered, issued, tracked and followed up on all new requests, accounts, work orders, request for proposals, and bid proposals using web based order management system Office Trax, and client provided CRM software.
  • Contacted customers and subcontractors to schedule work and deliveries for facilities maintenance issues.
  • Assisted accounts payable with check runs, monthly and quarter end closes and responsible for timely and accurate billing and payment of invoices within 21 - 30 days.
  • Responsible for collecting payments after 21 days.
  • Managed and maintained systems database including scanning of invoices, client information, job site locations, subcontractors and vendors.
  • Maintained 95% customer satisfaction rating at all times.
  • Created, generated and maintained departmental reports as required including monthly account reconciliations.
  • Assist Facilities Maintenance department in volume spikes and out of office and vacation requests.
  • Managed special projects for estimating, business development, construction and facilities, and created custom reports for large clients like Wyndham Resorts, Barnes & Noble, Panda Express, Panera Bread, Chipotle, Ulta Salons, Orvis, PetSmart, White Castle, Taco Bell, Wal-Mart, and Sams Clubs across the United States.
  • Responsible for accurate job cost coding and posting of invoices.
  • Met and exceeded all goals.

Confidential

Project Manager

Responsibilities:

  • Customer service and project management for all new and current construction jobsites.
  • Account management and customer service for all subcontractor and vendor accounts.
  • Entered and tracked all project correspondence of requests for information, request for pricing, change order requests, change orders, purchase orders, submittals and transmittals.
  • Ordered, supplied and maintained all project inventories.
  • Coordinated, scheduled and inspected multiple jobsites with jobsite project managers.
  • Prepared, reviewed and approved all monthly billings, quarter end closes, owner billings and job costing.
  • Processed payments to suppliers.
  • Account reconciliation and data archival of accounts previous to tenure.
  • Monthly account reconciliation.
  • Desktop support and network administrator for all network users.

Confidential

Special Projects Manager

Responsibilities:

  • Reported directly to COO and assisted him in all daily operations for all business entities.
  • Re-designed, implemented and managed two existing web sites.
  • Solve customer requests and sales complaints according to company policies.
  • Created and maintained weekly and monthly sales and marketing reports.
  • Analyzed and created reports on overall customer web trends to increase revenue and maximize customer experience .
  • Implemented and managed co-registration email campaigns to grow customer base and increase overall revenue.
  • Managed sales, marketing, production and overall operations of Market Scoreboard website.
  • Tracked, reported and revised sales operations for multiple marketing campaigns to increase overall revenue.
  • Worked closely with IT to implement and manage all marketing, sales and website campaigns and overall changes to websites.

Confidential

Assistant Project Manager

Responsibilities:

  • Responsible for 2.5 million dollar monthly draw for 50 million dollar loft/apartment project.
  • Assisted project manager in overall quality control of the project.
  • Managed all subcontractor and vendor accounts.
  • Assisted and provided support for VP and president.
  • Developed and prepared marketing packets for delivery and presentation to potential new owners and clients.
  • Met with architect, senior VP of development, and bank inspector to discuss overall project progress and analyzed revenue forecasting to provide accurate project scheduling and funding.
  • Prepared monthly cash flow projections comparing actual revenue to actual expenses.
  • Prepared, reviewed, processed and approved all monthly billings.
  • Responsible for timely billing and approval of all invoices submitted for payment.
  • Responsible for hiring, training and managing office staff.

Confidential

Inside Sales Representative

Responsibilities:

  • Responsible for selling enterprise software licenses and professional services into large and complex organizations within assigned vertical markets including the global 2000.
  • Identified, called on, qualified and interacted with senior level executives at target companies including CEO, CFO, and executive VP levels. Researched projects as needed for director of sales.
  • Penetrated new territories and built and maintained global western territory pipeline.
  • Provided sales and marketing literature and information to customers and maintained up-to-date knowledge of company products and competitors.
  • Provided sales reporting as required by management, with a focus on forecasting.
  • Identified, called on, built and maintained content and partner alliances where applicable.
  • Developed and documented corporate procedures for efficient division of work and territories.
  • Met and exceeded all set goals and quotas.

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