O365/Exchange Global IT support Engineer Resume

SUMMARY

I'm applying for a position in a progressive Information Systems group dedicated to providing robust and results - oriented customer support and technical experience to enhance strategic business functions.

PROFESSIONAL EXPERIENCE

Confidential

O365/Exchange Global IT support Engineer

Responsibilities:

Manage and support office 365 in hybrid mode Participate in project management in rolling out new Audio Video for the conferencing room.
Worked in an enterprise environment to provide daily support and project as needs.
Serve as an escalation point to resolve complex and critical issue when arise.
Work with vendors to evaluate, roll out new product and technology to HPE organization globally.

Confidential

System Network Analyst

Responsibilities:

Manage and support Outlook online 365, Active Sync, Azure AD Participate in building server infrastructure in Amazon AWS worked in an enterprise environment to provide daily support and project needs.
Responsibility for day - to-day network operations on multi-platform Windows 2008, 2012, 2016 server OS.
Managed and supported Citrix XenApp 6.1 farm.
Managed and support Citrix VDI XenDesktop 5 infrastructure
Patch Windows server using WSUS managed system
Configured all Citrix system to use RSA token for dual factor authentications.
Work with Dell blade servers, and HP servers
Manage and support VMWare 5.1 infrastructure mainly focused on VDI Citrix related vm s workstation and vm s Citrix server.

Confidential

System Analyst

Responsibilities:

Working in a departmental environment to provide daily infrastructure support and project needs.
Responsibility for day - to-day network operations on multi-platform Windows 2000, 2003, 2008 server. Tasks including building corporate application servers, troubleshooting network problems, an application issue.
Manage and support Citrix farm PS 4.5
Maintained and deploy TrendMicro Office scan Anti-Virus software to servers and client desktop.
Patch and maintenance security update for Microsoft servers using WSUS 3.0
Manage HP SAN using command view
Manage Symantec Backup Exec System Recovery version 8.5 and 2010 for DR purpose.
Manage VERITAS NetBackup version 6.5
Manage AD and GPO
Deploy applications and software update to client desktop using GPO to push out MSI software package.
Manage department SharePoint 2007 server.
Manage and support VMWARE farm 3.5 infrastructure.
Worked with various IT groups, Software vendor to provide third level support.
Single hand architect and built the entire Citrix XenApp farm 6.5 and migrated all department applications to the new Citrix farm.

Confidential

Sr Enterprise System Admin

Responsibilities:

I worked in an enterprise environment to provide daily support and project needs.
Responsibility for day - to-day network operations on multi-platform Windows NT 4.0, Terminal server 4.0, Windows 2000 server, 2003 server, Metaframe/Citrix network. Tasks include building servers, troubleshooting network problems, administering and troubleshooting enterprise network multi-domain user problems.
Create and test AOT (Application Object Template) for Novel application.
Patch and maintenance security update for the Microsoft server environment.
Migrates, update software and database for SQL server and client.
Maintained and deploy Norton Anti-Virus corporate edition to server and client desktop.
Managed and support web server, SQL server, payroll server, and many other applications Client/Servers used in the health care industry.