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Technical Lead/team Leader Resume

SUMMARY

  • A dynamic professional with 11+ Years of experience in various functions of telecom operation and management which includes exposure to NOC - Fault management, NOC-Service Delivery, Incident Management and problem management, Optical Fiber Capacity Planning, NOC-Service Assurance, Submarine and terrestrial Fiber optic transmission and ITMC with various technologies like Fiber Optical Transport Networking
  • Packet Core Networking, Optical Ethernet, MPLS, Ethernet over MPLS(EOMPLS),LAN, WAN,Ethernet over SDH(EOSDH), PDH, SDH, DWDM, OTN, NGN, Metro Ethernet Technology in Telecom sector.
  • A keen planner with expertise in planning, executing and spearheading telecom projects in compliance to quality standards.
  • Adept in management of entire telecom operations with experience in setting up networks along with the addition of telecom equipment’s for reducing downtime & enhancing operational effectiveness of equipment.
  • Expertise in installation & maintenance of telecom equipment’s for reducing downtime & enhancing operational effectiveness of equipment.
  • Possess a clear understanding of the telecom industry, technology trends with the distinction of instituting quality practices to achieve business excellence at the lowest overall cost.
  • Excellent communication & interpersonal skills with strong team leading, building, analytical, problem solving and organizational abilities.

TECHNICAL SKILLS

  • Ethernet over MPLS(EOMPLS),LAN,WAN, SDH, PDH, DWDM, Ethernet Over SDH(EOSDH), Metro Ethernet Technology, Packet Core, OTN, Carrier Ethernet.
  • ECI-BG20/40, Micro XDM, XDM-100, XDM-300, XDM1000, XDM2000

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead/Team Leader

Responsibilities:

  • Doing the role of Technical Duty Manager for the Europe region NOC operations
  • Responsible to manage 40+ engineers indirectly and 20+ engineers directly.
  • Accountable for day to day operation of Fault Management with respect to the parameters like SLA, MTTR, Productivity, High Case Age, Bad fix etc., within the defined process.
  • Maintain case/ticket closure percentage trend within the agreed limit.
  • Point of escalation for Client with respect to case handling, resolution provided, RFO,etc., and need to prepare & maintain the RCAs whenever required.
  • In sync with TAC team, accountable to track and ensure the progress of ticket closure with in defined SLA
  • Ensure fair distribution of volume among engineers.
  • Responsible to trace the training requirements for engineers on specific technologies based on the case volume, problem scenarios and resolution trend.
  • Expected to identify the trainers internally if an available resource capable to do the same and need to publish the plan and schedule.
  • Trouble shooting of escalated customer complaints in E1, E3 /DS3, STM-1,STM-16,10G,40G,100 G in all levels including the Metro Ethernet circuits.
  • Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.
  • To detect, report and localise any fault or abnormal condition any time and guiding the field engineer to manage and clear the fault.
  • Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.

Confidential

Technical Lead

Responsibilities:

  • Responsible for Surveillance and Fault Management of Transmission Network.
  • NOC Transition from On shore to Off Shore,knowldge Transfer and Deployment & Stabilisation.
  • Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.
  • Responsible for ensuring that fault escalation, is done in a timely manner and in line with company processes and procedures.
  • Trouble shooting of customer complaints, Investigate current and outstanding trouble tickets to ensure those problems are resolved.
  • Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.
  • Co-ordination with different international telecom carriers and resolving the problem with in defined KPI
  • Escalating incidents following laid down procedures.
  • Preparation of Outage and Fault Analysis reports following failures on the system (Impact Report Preparation,SLA reports,UpTime Reports)
  • Responsible to maintain quality documentation on processes / procedures.
  • To detect, report and localise any fault or abnormal condition any time and guiding the field engineer to manage and clear the fault.

Confidential

Senior Capacity Planning Engineer

Responsibilities:

 
  • During the cable failure, as a Capacity Manager I need to find the capacities available in other cable systems and need to provide the forecast of available bandwidth for restoration.
  • When customers are turning up for restoration need to do co-ordinate with respective parties involved like other cable systems and X-Connect providers to restore the circuit using the available or new bandwidth.
  • Responsible to maintain the master circuit database of Bharti International Group, circuits passing via all Cable Systems, IRUs and Leased Capacities need to be updated regularly in the master DB.
  • Utilization database need to be prepared for all Cable Systems, IRU and in Leased Capacities, based on the deletion and activation of bandwidth need to have regular update in DB.
  • As a Capacity manager also need to track Metasolv for internal order processing, will get the order from Projects/Business team, same need to be processed by allocating the capacity either from existing bandwidth or need to activate the new bandwidth by checking the possibility in consent with business/projects team.
  • Need to verify the availability of (like Letter Of Intent-LOI, End to End Test Report, Acceptance Mail from Customer, PCD etc.,) critical documents before service delivery(RFS) of each circuit i2i being the own cable system of Bharti, all capacity activation, deactivation, restoration etc., are routed via Capacity Manager, based on the availability, in consent with business and projects team, will allocate the bandwidth and instruct i2i NOC to implement the same in network
  • EIG (Europe India Gateway) Cable System’s NOC (Service Assurance and Service Delivery) and Network Administration activities

Senior Fault Management /Service Delivery Engineer

Confidential

Responsibilities:

  • Trouble shooting of customer complaints in E1, E3 /DS3, STM all levels including the Ethernet circuits.
  • Ensure that the Employer’s performance targets with traffic re-route to protect the Employer’s customers and enhance customer satisfaction and business continuity.
  • Co-ordination with other Service Providers for implementation of LAN/WAN links
  • Fault rectification, monitoring and maintaining the health of transmission links and equipments in all International POPs through different NMS
  • Traffic Shifting of all Circuits (E1, E3, DS3, STM all levels and Ethernet Links) according to the network stability and efficiency.
  • Provisioning new circuits in NMS and testing end to end connectivity with stability check.
  • Restoration of International links for the planned & unplanned outages in the network and re-routing the circuits.
  • Addition of new multiplexers and new cards and various patching in various Global POP.
  • Find out various reasons for recurring Faults in the network by daily Trouble Ticket Analysis and issue work instruction for reducing such failure.
  • Prepare Root Cause Analysis Report for Major Outages with Gap analysis and Preventive Measure.
  • Co-ordination with different cable landing stations (Like SMW4, SMW3, I2I, AAG, and EIG,etc) for Cable faults and capacity failures
  • Hand over the new circuits to customer within the defined RFS period.
  • Escalating incidents following laid down procedures
  • Preparation of Outage and Fault Analysis reports following failures on the system (Impact Report Preparation)
  • Bandwidth provisioning( STM1, STM4, STM16 and STM64,10 G,40G,100G), alarm monitoring, Loop testing and Re-routing in case of failure.
  • To detect, report and localise any fault or abnormal condition any time and guiding the Cable Station staff to manage and clear the fault.
  • Taking periodic backups from Alcatel 1353 NM, 1354 RM and Tyco TEMS-NMS

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