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Computer Stager/imager Resume

SUMMARY

  • Extensive background in Customer Service Customer Retention
  • Experienced Help Desk Professional
  • Experienced State and Private Security Officer
  • Obtained Confidential Secrete Security Clearance
  • Proven ability to meet client Technical needs and requirements
  • Persuasive with ability to communicate effectively as in trouble shooting and problem solving
  • Strong background and experience in Web Hosting
  • Solid experience in the use of Active Directory
  • Ability to maximize resources to achieve customer satisfaction
  • Computer skills include Windows - UNIX/LINUX-VoIP-Oracle-Remedy-Active Directory-TCP/IP & Networking
  • HTML-Front Page-Dream Weaver, Microsoft Office Suite, Connectra VPN, Windows 7, EPO McAfee Software, Bit Locker, Post Load Scripting, MDT, Microsoft Power Shell, VBS

PROFESSIONAL EXPERIENCE

COMPUTER STAGER/IMAGER

Confidential

Responsibilities:

  • Un - boxing and boxing computers
  • Staging computers to be imaged for windows XP and 7
  • Monitoring staged computers for any issues like uninstalled software
  • Correcting any issues that may occur during the imaging process
  • Checking computers meet the QA standards provided before shipping

DATA ENTRY TECHNICIAN

Confidential

Responsibilities:

  • Entered medical prescriptions for Doctors and patients via VAX
  • Updated patients information on prescription via Compass
  • Added doctor information to the data base via VAX
  • Updated doctor information to the data base via VAX

HELP DESK ANALYST

Confidential

Responsibilities:

  • Received incoming and made outbound calls and self service tickets from the Service Now ticketing system
  • Assisted users with connection, email, browsing and access issues to Local & VPN Networks
  • Account setup for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc. using Active Directory
  • Remote Trouble shooting for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc. VIA SCCM/Web Ex
  • Answered technical questions for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc.
  • Push Software out to user's computers upon request VIA SCCM or Web Ex
  • Assisted with Windows 7 upgrade and migration on all internal systems
  • Email address and distribution list creation and editing using Active Directory

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