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Customer Service Engineer/site Lead Supervisor Resume

OBJECTIVES

  • To maximize the utilization of my Information Technology and Customer Service skills by seeking a career with the State of California.

TECHNICAL SKILLS

  • Network Administration
  • Vendor Relations
  • Hardware/Software Troubleshooting
  • Hardware/Software Installation and Repair
  • Printer/Plotter Set up and Support
  • Customer Service
  • Communication
  • Site Supervision/Leadership
  • Self - Directed Learner
  • Ability to Work Effectively individually and as a member of a team
  • Driven to meet expectations

PROFESSIONAL EXPERIENCE

Customer Service Engineer/Site Lead Supervisor

Confidential

Responsibilities:

  • Travelled to various customer sites in California and Nevada to install, troubleshoot, and repair computers, laptops, and printers in a Windows XP, Windows Vista, and Windows 7 environment
  • Responded to customer service requests via electronic ticketing system
  • Provided excellent customer service
  • Managed administration of servers containing software for site installation and field ghosting
  • Set up and configured high volume company PDA’s
  • Used Active Directory to add computers and laptops to the domain and manage user accounts
  • Provided training, supervision and guidance to junior technician staff at site locations
  • Served as interim site manager as needed
  • Personally assisted Confidential ’s President, Vice Presidents and Directors with computer/printer set up, operation, and troubleshooting

Senior Desk Side Support Engineer

Confidential

Responsibilities:

  • Managed and provided support at Franklin campus for 2000 computers and 450 printers
  • Installed, troubleshot, maintained and upgraded over 200 plus financial applications and custom applications for end users
  • Responded and addressed server and software problems with minimal downtime, allowing business production to resume with little efficiency loss
  • Collaborated and developed strong working relationships with vendors and Franklin personnel resulting in ability to provide expeditious services
  • Built computers from ground up, including installation of modems, DVD - ROMS, sound cards, and hard drives.
  • Configured Outlook on laptops for remote usage
  • Set up and troubleshot Bluetooth and wireless devices

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