TECHNICAL SKILLS

• Microsoft Office Windows XP, Windows Vista, Windows 7,
• Windows 10 Ivanti Management Console
• SCCM
• Remedy ADI
• Bomgar Cabling

PROFESSIONAL EXPERIENCE

IPL Windows 10 Refresh Technician

Confidential, Indianapolis, IN

Responsibilities:

• Responsible for imaging new machines and getting them ready for deployment.
• Win 10 laptop / desktop refresh project
• De - install old unit / install new unit
• Image/configure the hard drive ; backup/restore end user data ; asset tag/scan ; quick wipe of hard drive ; removal and disposition of old asset

Migration Technician

Confidential

Responsibilities:

• Working with Centene, a healthcare company Serve as the primary contact in providing customer service and technical support to internal partners and vendors regarding their Windows 10 Migration.
• Design, build and/or test new systems, processes or services
• Respond to requests for new services
• Document workflow of processes within the organization
• Investigate, research and troubleshoot more complex IT related issues
• Perform new user IT training and communication of IT policies and standards
• Perform scheduled departmental audits and report findings to management
• Techs will be responsible for working directly with the users on any/all post-migration support issues and ensuring everything went smoothly from migration the night before.
• Techs will complete the rest of the migration to Win10 as needed and follow up on any HW tracking from previous night’s migration.
• Checking SCCM to verify if all software has been installed and to install software.