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Ipl Windows 10 Refresh Technician Resume

Indianapolis, IN

TECHNICAL SKILLS

  • Microsoft Office Windows XP, Windows Vista, Windows 7,
  • Windows 10 Ivanti Management Console
  • SCCM
  • Remedy ADI
  • Bomgar Cabling

PROFESSIONAL EXPERIENCE

IPL Windows 10 Refresh Technician

Confidential, Indianapolis, IN

Responsibilities:

  • Responsible for imaging new machines and getting them ready for deployment.
  • Win 10 laptop / desktop refresh project
  • De - install old unit / install new unit
  • Image/configure the hard drive ; backup/restore end user data ; asset tag/scan ; quick wipe of hard drive ; removal and disposition of old asset

Migration Technician

Confidential

Responsibilities:

  • Working with Centene, a healthcare company Serve as the primary contact in providing customer service and technical support to internal partners and vendors regarding their Windows 10 Migration.
  • Design, build and/or test new systems, processes or services
  • Respond to requests for new services
  • Document workflow of processes within the organization
  • Investigate, research and troubleshoot more complex IT related issues
  • Perform new user IT training and communication of IT policies and standards
  • Perform scheduled departmental audits and report findings to management
  • Techs will be responsible for working directly with the users on any/all post-migration support issues and ensuring everything went smoothly from migration the night before.
  • Techs will complete the rest of the migration to Win10 as needed and follow up on any HW tracking from previous night’s migration.
  • Checking SCCM to verify if all software has been installed and to install software.

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