- Microsoft Office Windows XP, Windows Vista, Windows 7,
- Windows 10 Ivanti Management Console
- Remedy ADI
- Bomgar Cabling
IPL Windows 10 Refresh Technician
Confidential, Indianapolis, IN
- Responsible for imaging new machines and getting them ready for deployment.
- Win 10 laptop / desktop refresh project
- De - install old unit / install new unit
- Image/configure the hard drive ; backup/restore end user data ; asset tag/scan ; quick wipe of hard drive ; removal and disposition of old asset
- Working with Centene, a healthcare company Serve as the primary contact in providing customer service and technical support to internal partners and vendors regarding their Windows 10 Migration.
- Design, build and/or test new systems, processes or services
- Respond to requests for new services
- Document workflow of processes within the organization
- Investigate, research and troubleshoot more complex IT related issues
- Perform new user IT training and communication of IT policies and standards
- Perform scheduled departmental audits and report findings to management
- Techs will be responsible for working directly with the users on any/all post-migration support issues and ensuring everything went smoothly from migration the night before.
- Techs will complete the rest of the migration to Win10 as needed and follow up on any HW tracking from previous night’s migration.
- Checking SCCM to verify if all software has been installed and to install software.