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Network Voice Engineer Resume

SUMMARY

  • Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
  • Extensive computer training, including knowledge of multiple networking environments and business software packages.
  • Enthusiastic and experienced in overseas travel.

TECHNICAL SKILLS

  • Windows Environment (2000/XP/Vista/7)
  • IBM Mainframe z/os
  • IBM AS400 iSeries
  • IBM Reflection
  • Control - M Enterprise Manager
  • Control-M Alerts
  • Mainframe JCL (Basic)
  • As400 CL (Basic)
  • COBOL (Basic)

PROFESSIONAL EXPERIENCE

Confidential

Network Voice Engineer

Responsibilities:

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Provide guidance and assistance to other team members.
  • Work with vendors on integration of purchased application solutions.
  • Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, UCCX, Voice Gateways, Cisco router/switch, Jabber, Telepresence, WebEx infrastructure, WebEx Teams
  • Administer and troubleshoot Unified Call Manager,voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
  • Create, Implement, and Support ICM and CVP call routing scripts and required reports
  • Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
  • Maintain documentation of the UC environment and operational procedures

Network & Computer operations Engineer

Confidential

Responsibilities:

  • Administration and support of network infrastructure for voice and data for global operations
  • Monitoring Network Systems of Cisco Switches and Routers data and infrastructure management
  • Knowledge in data networks, telecommunications & infrastructure Support
  • Knowledge and experience in Cisco CCNP networks and Nortel
  • Have hands on Experience in the area of network management data (Cisco).
  • Good knowledge of Switching technologies
  • Monitor the environment via system consoles and other monitoring tools.
  • Monitor and provide support for Job Alerts, Reporting any system problems or equipment failures.
  • Performing Scheduled Outages coordination.
  • Providing the immediate Fixes and submitting the jobs from Control M.
  • Handling SRTs (Service Restoration Team) and RCAs (Root Cause Analysis) of Abends.
  • Stopping and Starting DB2/CICS subsystem as per support team specifications during Special activity changes and Upgrading.
  • Display / Start/ Bounce / Stop CICS.
  • First Level break-fix support for Mainframe-Infrastructure and its components.
  • Participate as a member of the Service Restoration Team for severity 1 or 2 problems.

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