SUMMARY

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
• Extensive computer training, including knowledge of multiple networking environments and business software packages.
• Enthusiastic and experienced in overseas travel.

TECHNICAL SKILLS

• Windows Environment (2000/XP/Vista/7)
• IBM Mainframe z/os
• IBM AS400 iSeries
• IBM Reflection
• Control - M Enterprise Manager
• Control-M Alerts
• Mainframe JCL (Basic)
• As400 CL (Basic)
• COBOL (Basic)

PROFESSIONAL EXPERIENCE

Confidential

Network Voice Engineer

Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Provide guidance and assistance to other team members.
• Work with vendors on integration of purchased application solutions.
• Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, UCCX, Voice Gateways, Cisco router/switch, Jabber, Telepresence, WebEx infrastructure, WebEx Teams
• Administer and troubleshoot Unified Call Manager,voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
• Create, Implement, and Support ICM and CVP call routing scripts and required reports
• Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
• Maintain documentation of the UC environment and operational procedures

Network & Computer operations Engineer

Confidential

Responsibilities:

• Administration and support of network infrastructure for voice and data for global operations
• Monitoring Network Systems of Cisco Switches and Routers data and infrastructure management
• Knowledge in data networks, telecommunications & infrastructure Support
• Knowledge and experience in Cisco CCNP networks and Nortel
• Have hands on Experience in the area of network management data (Cisco).
• Good knowledge of Switching technologies
• Monitor the environment via system consoles and other monitoring tools.
• Monitor and provide support for Job Alerts, Reporting any system problems or equipment failures.
• Performing Scheduled Outages coordination.
• Providing the immediate Fixes and submitting the jobs from Control M.
• Handling SRTs (Service Restoration Team) and RCAs (Root Cause Analysis) of Abends.
• Stopping and Starting DB2/CICS subsystem as per support team specifications during Special activity changes and Upgrading.
• Display / Start/ Bounce / Stop CICS.
• First Level break-fix support for Mainframe-Infrastructure and its components.
• Participate as a member of the Service Restoration Team for severity 1 or 2 problems.