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Systems Engineer Resume

TECHNICAL SKILLS

Languages: C#, HTML, CSS, SQL, Powershell

Graphics: PaintNET, Photoshop

Operating Systems: Android, Windows XP, Vista, 7, 10, Linux, Mac

Database: Excel, Access, SQL Server

Software: Microsoft Office, Microsoft Visual Studio, Microsoft Visio, Labtech, Connectwise, Office 365 Admin, Sharepoint

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

  • Performed assigned responsibilities in the various steps of the system development lifecycle (planning, design, development, implementation, deployment, and maintenance)
  • Documented and demonstrated solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Automated scripting, monitoring such as pings checks, monitored all hosts and VMs
  • Backup / Disaster Recovery using Datto Servers, Shadow Protect, and Veamm backups
  • Ensure core services are being delivered to clients, such as patching, virus and malware scanning
  • Root Cause Analysis for systemic issues
  • Maintained management system (Labtech Automate) with routine upgrades
  • Provide training on use of management tools to internal staff
  • Contributed to the overall development of the Managed Services Team and Internal Staff
  • Managed over 7,500 endpoints as MSP
  • Brought patch numbers from 50% to 93%
  • System Administration

Confidential

IT Intern

Responsibilities:

  • Served as helpdesk to entire office and all 30 mall locations, 130 users
  • Brought IT expenses from $600,000 to $125,000 for the year
  • Implemented Office 365 for entire company
  • Installed new servers, switches, and firewalls for entire office and malls locations
  • Implemented Labtech for computer management
  • Started new company, Mall Business Services, to provide fiber telecommunications for mall tenants
  • Deployed Sharepoint for entire company

Confidential

Technical Support

Responsibilities:

  • Tested software for failure or break in a dummy account to pinpoint problem
  • Provided customer support for bugs or glitches in program
  • Worked with programmers to find solution
  • Contacted customers to walkthrough issues and receive feedback

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