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System Administrator Resume

Raleigh, NC

SUMMARY:

  • 13+ yrs.
  • Innovative, results oriented with over 13+ years of experience and a passion for building relationships and exceeding client and management expectations.
  • Proven success in the areas of project management, operations, software and new product implementations
  • Strong skills in team building, communication and presentation, as well as inter - department and executive client relations.
  • Good experience in leading enterprise IT Infrastructure Solution Projects
  • Good in Project Management & Implementation, ability to handle multiple projects simultaneously
  • Outstanding interpersonal, collaboration, negotiation and problem-solving skills
  • Practical exposure of working with peers, OEMs, Vendors, Consultants, and Clients
  • Ability to develop long term working relationships with Clients and Vendors
  • Good understanding of Documentation, processes, team management.
  • Implementation of Virtualization Projects using VMware technology.
  • Proficient in AWS cloud technology.

TECHNICAL SKILLS:

  • Around 13+ years of experience in IT Infrastructure Management and System Administration/Designing.
  • Strong technical background in LANs, WAN, Wintel & VMware technologies, AWS Cloud technology.
  • Very Good working knowledge of Data Network, Wireless Network, Servers,
  • Knowledge and experience in Datacenter (DC) and Disaster Recovery (DR) implementation
  • Good understanding and knowledge of ITIL Framework

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential, Raleigh, NC

Technology: Application Team Manager, AWS Project lead

Responsibilities:

  • Proficient in AWS services like VPC, EC2, S3, ELB, Auto scaling Groups, IAM, EBS, RDS, Route 53, CloudWatch, CloudTrail, CloudFront, system Manager, CloudFormation, Opsware, trustedAdvisor.
  • Experience in creating, designing VPCs, Private, Public subnets as per requirement.
  • Created S3 buckets in AWS and configured lifecycle policies, security policies based on requirements.
  • Configured IAM Groups and Users for improved login authentication.
  • Closely collaborate with security architects in developing cloud security frameworks for the enterprise.
  • Configuring CloudTrail, CloudWatch for auditing, monitoring and alerting.
  • Worked with the business unit managers to understand project scope, suggest solutions and document steps of the design.
  • Work with Security division to design and manage IAM roles for users, vendors and other third party vendors
  • AWS WAF Configuration.
  • Configuration of Security groups, NACL, NAT gateways.
  • Defining application port configuration requirement and firewall requests creations for secure communication with internal and external systems.
  • Worked with multiple team for updating s on LBs and servers.
  • Worked with client, internal teams to create the migration process of legacy systems to new AWS environment.
  • Helped designing solutions for client’s applications project POCs.
  • Cognitive about designing, deploying and operating highly available, scalable and fault tolerant systems.
  • Managed and monitored results of team to ensure internal and external SLA's are met
  • Managed relationship with Development and Infrastructure teams, and partnered closely with internal LOBs
  • Management, development, and documentation of process and procedures for operational management
  • Lead/Manage Development and production support team.
  • Developed strategy and support delivery model to support the introduction of new tools and processes in the organization
  • Delivery manager for the migration of application environments to a AWS.

Confidential, NC

Senior Service Delivery Manager (Operations support and Project design, deploy), AWS Architect

Technology: Service Delivery, Production support, AWS, VMware

Responsibilities:

  • Proficient in AWS services like VPC, EC2, S3, ELB, Auto scaling Groups, IAM, EBS, RDS, Route 53, CloudWatch, CloudTrail, CloudFront, system Manager, CloudFormation, Opsware, Elastic Beanstalk
  • Experience in creating, designing VPCs, Private, Public subnets as per requirement.
  • Created S3 buckets in AWS and configured lifecycle policies based on requirements.
  • Configured IAM Groups and Users for improved login authentication.
  • Closely collaborate with security architects in developing cloud security frameworks for the enterprise.
  • Configured CloudFront Distributions.
  • Configuring CloudTrail, CloudWatch for auditing, monitoring and alerting.
  • Worked with the business unit managers to understand project scope, suggest solutions and document steps of the design.
  • Work with Security division to design and manage IAM roles for users, vendors and other third party vendors
  • Contributed in integration of Clients Incident and Service Request service now with Cognizant Service now tool.
  • Aligned Cognizant Change Management Process with Clients Change Management to accommodate ECRs, planned standard CRs.
  • Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments.
  • Worked with client, internal teams to create the migration process of legacy systems to new environment.
  • Helped designing solutions for client’s applications project POCs.
  • Lead the client datacenter migration project from cognizant application connectivity and network perspective.
  • Cognitive about designing, deploying and operating highly available, scalable and fault tolerant systems.
  • Managed and monitored results of team to ensure internal and external SLA's are met
  • Contributed to achieving SLA target availability of 99.00% by delivering high quality services from application teams and implementing stability process.
  • Successfully implemented several Service Improvement Plan Targeting Human Error, Change Management and reduction of MTTR.
  • Successfully produced quarterly improvements in the reduction of customer impacting events.
  • Managed relationship with Development and Infrastructure teams, and partnered closely with internal LOBs
  • Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents
  • Management, development, and documentation of process and procedures for operational management
  • Lead Development and production support team.
  • Developed strategy and support delivery model to support the introduction of new tools and processes in the organization

Confidential, Denver, CO

Infrastructure Project Lead

Technology: Team management, Windows, VMware.

Responsibilities:

  • Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
  • Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project
  • Holding weekly internal and external meetings on progress
  • Change control and configuration management
  • Facilitate weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.
  • Present periodic Dashboard reports on the current program, future opportunities and client issues
  • Point of contact for all communications between the customer and Cognizant Team.
  • Assisting Project teams in their design and development tasks.
  • Management of Client’s Datacenter Migration project which involved planning, resourcing, vender coordination, different team’s coordination which led for successful completion of project.
  • Resource planning, coordination and work delegation for effective project management.
  • Day to Day Resource management, shift planning and do yearly appraisal.
  • Supervise people within team as per project need to achieve on time delivery.
  • Define processes and tools best suited to each project
  • Converting Physical machines to Virtual Machines using P2V converter.
  • Installing and configuring of ESX 3.5, 3.0.2, vSphere 4 Servers.
  • Upgrading Virtual Center Servers
  • LUNs Configuration
  • Management of Virtual Environment.

Confidential

Team Lead

Technology: Virtualization with VMware ESX 3.5, 4.0 vSphere servers, Team Management

Responsibilities:

  • Holding weekly internal and external meetings on progress.
  • Present periodic Dashboard reports on the current program, future opportunities and client issues
  • Single point of contact for all communications between the customer and Offshore resources.
  • Assisting the technical team in their design and development tasks.
  • Management of Virtualization project.
  • Management of Windows 2000, 2003, 2008 servers.
  • Facilitate weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.
  • Point of contact for all communications between the customer and Cognizant Team.
  • Assisting Project teams in their design and development tasks.
  • Scheduling, interviewing candidates as per the job requirement
  • Development of protocol for staff technology usage.
  • Supervise people within team as per project need to achieve on time delivery.
  • Management of Client’s Datacenter Migration project which involved planning, resourcing, vender coordination, different team’s coordination which led for successful completion of project.
  • Resource planning, coordination and work delegation for effective project management.
  • Day to Day Resource management, shift planning and do yearly appraisal.

Confidential

Team Member

Technology: Virtualization with VMware ESX 3.5 server, Windows 2000, 2003, ISA Servers.

Responsibilities:

  • Installing and configuring of ESX 3.5, 3.0.2 Server.
  • Installation and Configuration of DR Environment.
  • Switch Configuration.
  • Installing and configuring windows 2003 two node clusters.
  • Maintaining Windows 2000, 2003 servers.
  • Troubleshooting Active Directory related issues
  • Installation and Configuration of ISA Servers
  • Documentation of steps used in troubleshooting.

Confidential

Team Member

Technology: Virtualization with VMware ESX 3.0.2,3.5

Responsibilities:

  • Installing and configuring of ESX 3.5, 3.0.2 Server.
  • Installing and Configuring Port Groups.
  • Installing, configuring and troubleshooting VMs and guest OS (windows Servers).
  • Converting Physical machines to Virtual Machines using P2V converter.
  • Maintaining Windows 2000, 2003 servers.
  • Troubleshooting Active Directory related issues

Confidential

Team Member

Technology: Windows Server Administration

Responsibilities:

  • Maintaining Windows 2000, 2003 servers.
  • Managing / Administration of Active Directory
  • Management of Microsoft Exchange Server, 2000, 2003.
  • Applying Patches.
  • Installation and Configuration of IIS 6.0

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