We provide IT Staff Augmentation Services!

Technical Support Resume

TECHNICAL SKILLS

  • Cisco Switches
  • Dell Server Support
  • Cisco VOIP Phones
  • Technical Writing
  • Data and Voice Routing Troubleshooting
  • Desktop Support
  • Putty and Kitty
  • Ticketing Systems: Service Now
  • Microsoft Office Products
  • Network Monitoring Systems: Solarwinds

PROFESSIONAL EXPERIENCE

Confidential

Technical Support

Responsibilities:

  • Assisting remotely with troubleshooting of in house issues by phone and e - mail
  • Assisting remotely with hardware replacement and software issues and install
  • Outbound agent, working directly with Managers on issues at the theater.
  • RMA Team, assisting in the tracking of parts being shipped to and from sites.
  • VOIP Support and Troubleshooting
  • Network Switch and Dell server support
  • POS equipment support
  • Training newly promoted agents
  • Creating and editing documentation to assist with remote troubleshooting
  • Monitor critical network and Digital Cinema components to detect failures and degraded performance

Confidential

Call Center Agent

Responsibilities:

  • Maintain Customers Credit Monitoring accounts.
  • Assist with questions about credit monitoring alerts, and directing/transferring to appropriate department as needed.
  • Enrolling, canceling, and retaining memberships for the customers
  • Answer customers’ general questions regarding their credit reports/credit scores.
  • Read and interpret credit reports.
  • Assisting data breach customers with questions about the incident and our product
  • Assisting VIP members with the higher-level memberships.
  • Follow all Quality policies and processes on every call.

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