- Cisco Switches
- Dell Server Support
- Cisco VOIP Phones
- Technical Writing
- Data and Voice Routing Troubleshooting
- Desktop Support
- Putty and Kitty
- Ticketing Systems: Service Now
- Microsoft Office Products
- Network Monitoring Systems: Solarwinds
- Assisting remotely with troubleshooting of in house issues by phone and e - mail
- Assisting remotely with hardware replacement and software issues and install
- Outbound agent, working directly with Managers on issues at the theater.
- RMA Team, assisting in the tracking of parts being shipped to and from sites.
- VOIP Support and Troubleshooting
- Network Switch and Dell server support
- POS equipment support
- Training newly promoted agents
- Creating and editing documentation to assist with remote troubleshooting
- Monitor critical network and Digital Cinema components to detect failures and degraded performance
Call Center Agent
- Maintain Customers Credit Monitoring accounts.
- Assist with questions about credit monitoring alerts, and directing/transferring to appropriate department as needed.
- Enrolling, canceling, and retaining memberships for the customers
- Answer customers’ general questions regarding their credit reports/credit scores.
- Read and interpret credit reports.
- Assisting data breach customers with questions about the incident and our product
- Assisting VIP members with the higher-level memberships.
- Follow all Quality policies and processes on every call.