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Process Engineer (consultant) Resume

San Antonio, TX

SUMMARY:

Dynamic and results - driven professional with expertise in all facets of process engineering, business systems analysis, change implementation, operations, and project execution. Exceptionally adept in crafting innovative solutions that optimize processes and profitability. Insightful thought leader in IT direction, cost control, and application systems development. Articulate communicator and champion of cross-functional teamwork.

EXPERTISE AREA:

  • Process Engineering Leadership
  • Full Life Cycle IT Project Management
  • Strategic Planning & Development
  • Operations & Change Management
  • Application Systems Development
  • Financial Management & Cost Control
  • Business Systems Analysis
  • Cross-Functional Team Leadership
  • Revenue Generation & Growth

TECHNICAL PROFICIENCIES:

Tools: iGrafx, MS Visio, Gane & Sarson Dataflow Diagraming

Methods: Agile, Scrum, SDLC, ITIL, PMI PMBOK

Environment: s Windows Server 20xx, Windows XP Professional, MS Office Suite, Outlook, MS Access, SharePoint, HTML Visual Basic, SQL z/OS MVS, COBOL, CICS, Assembler, EasyTrieve, JCL/PROCs, VSAM, DB2, CA7 Scheduling, RACF, Top Secrete, Endeavor

CAREER EXPERIENCE:

Confidential, San Antonio, TX

Process Engineer (Consultant)

Responsibilities:

  • Created process maps, and associated documentation for the Quantitative Risk Management team of the Confidential .
  • This group manages all strategies for monitoring, reporting and controlling risks of consumer loans, mortgage and home equity loans, and credit cards.
  • Developed process maps to follow procedures for legal and regulatory compliance and reporting.
  • Maps included the identification of risks, control activities and appropriate mitigation procedures.

Confidential, San Antonio, TX

Process Architect (Consultant)

Responsibilities:

  • Principal strategist and overseer of work sessions with Process Owners and Subject Matter Experts (SMEs) to drive the company Process Modeling Factory initiatives.
  • Refined and developed high-level taxonomies to be used in sprints to create process maps and related documentation representing the internal activities of the Confidential Process Modeling Factory team. This included a summary, a purpose and a scope for 35+ processes.
  • Created a presentation to prepare the assigned Process Owners and SMEs to participate in sprints scheduled to complete the required documentation.

Confidential, San Antonio, TX

Senior Process Engineer (Consultant)

Responsibilities:

  • Proactive facilitator of over 75 work sessions with multiple cross-functional teams, including Process Owners within the CFO Division to drive the Disciplined Execution initiatives across various areas.
  • Created process maps, SIPOCs, and supporting documentation in accordance with compliance statutes.
  • Engaged with legal staff and business control mitigation analysts to pinpoint risk and ensure mitigation controls.

Confidential, San Antonio, TX

Business Systems Consultant

Responsibilities:

  • Directed research, design, and specifications for over 12 technical projects for mainframe applications in a dynamically mixed environment.
  • Every project included automated tools to ensure 100% accuracy for implemented enhancements.
  • Collaborated with business partners and technology teams to brainstorm strategies, align operations to compliance, and capitalize on opportunities for automated improvements.

Confidential, San Antonio, TX

Process Engineer / Supplier Technology Management (Consultant)

Responsibilities:

  • Created process maps, templates, and procedures to make the department’s activities consistent and accurate.
  • Led key improvements to the oversight of 9 Life and Health Suppliers.
  • Planned and delivered the Process Improvement Project, documenting existing STM Group responsibilities, utilizing interviews, shadowing, walk-throughs, and brainstorming sessions.
  • Processes included Incident Management/Escalation, Project Participation, Change and Release Management, Invoice Management, Software Maintenance Renewals, Service Organization Compliance Audits

Confidential, San Antonio, TX

Application Systems Engineer

Responsibilities:

  • Led the transition from the MSP Licensed Client System to the remote client version.
  • Published a technical manual of procedures as a comprehensive reference for the mainframe development team.
  • Boosted productivity by 60% in streamlining new hire and contractor onboarding.
  • Executed a major server migration project, converting mission-critical applications and domains from Confidential to Confidential, comprising of 25K+ databases and software applications and 4.4K+ end users with no disruption of services.
  • Delivered the project on-time and within budget across 9 Agile sprints.
  • Project-managed the alignment of operations to Confidential compliance regulations.
  • Designed and enhanced 30 procedures, 20 new customer letters, enterprise-wide cross-functional training, and departmental automation.
  • Saved the company $7.5M+ in expenses within two years by defining, programming, and integrating the internal Confidential Real Estate Tax System.
  • Rebranded the entire Confidential Mortgage batch and online system to the Confidential standard.

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