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Sr. Jira Administrator/dev Resume

Chicago, IL


  • Over 8 years of IT Industry experience using Subversion, GIT, JIRA, Atlassian Tools, IBM Rational Clear Case on Unix and Windows environment with Configuration Management, Build, Release Management and Quality Assurance
  • 5+ years of experience in Atlassian product suite including JIRA, Confluence development and administration.
  • Experience in setting up development and production environment for large and enterprise software application.
  • Experience in maintaining Atlassian suite products like JIRA, Service Desk, Confluence, Fisheye, Bamboo, Bitbucket, Crowd & Hipchat, and Slack etc.
  • Rolled out a Service Desk from the scratch and integrated with other tools using Atlassian SDK.
  • Experience in writing Jira API Tools to auto - move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
  • Great experience in the Oracle platform especially on SQL standards.
  • Excellent grasp of data warehousing and such processes as extracting, transforming and loading
  • Worked with customers to design and configure the JIRA and Confluence applications (e.g. projects, workflows, screens, fields, permissions, plug-ins)
  • Proficient in the performance of in-house staff training & recruitment, asset management and control, and report preparations.
  • Experience in Customizing Gadgets/Report development using Atlassian SDK and Java
  • Highly skilled at creating custom build projects, workflows, schemes, etc.
  • Skilled at being contact point between other departments/management and project teams.
  • Capable of managing larger groups of workers, or simultaneously supervising several smaller projects or production teams.
  • Experience in integrating Jira and Confluence with other DevOps tools.
  • Implemented Continuous Integration and Continuous deployment using various CI Tools like Jenkins, Hudson, Bitbucket, Github and Bamboo.
  • Hands on migration from TestTrackPro (TTP) to Jira.
  • Experience in creating test plans, test strategies, test scripts, managing defects in QC/ALM, Clear Quest and involved in all the phases of SDLC.
  • Experience in reporting and tracking defects using QC, ALM, Rational Clear Quest and similar open source tools.
  • Hands on experience in performance testing using LoadRunner.
  • Used Portfolio for Jira for better maintenance of Agile.
  • Hands on writing Confluence User macros, designing templates, PDF stylesheets.
  • Portfolio managers need to be able to quickly view and analyze the progress of all of their teams and projects across an organization
  • Tested data migrated from legacy system to oracle by writing and designing SQL queries.
  • Proficient in functional, Smoke, integration, System, regression and User Acceptance (UAT) testing.
  • Hands on experience in IVR testing for CRM applications, SOAP UI and Web services testing.
  • Enterprise Applications with Java/J2EE technologies & developing applications with agile methodology.
  • Experience in configuring dashboard and generate reports on various format including Pie Chart, Average Age Chart, Heat Map on statistical data including Resolution, Time Spend etc.
  • Adept at working with/managing both internal and external teams/partners
  • Accustomed to working in all standard development environments (Waterfall, Agile, SCRUM, etc.)


Atlassian Tools: Atlassian - JIRA and Confluence, Stash, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT, Bitbucket.

Scripting Tools: Shell scripting, Perl, VB Script, Batch script, Ant, Maven, REST/SOAP protocol.

Languages: C, XML, HTML, JavaScript, SQL, Java, J2EE.

Automation Tools: HP QTP, Selenium2.0, Test Rail, Selenium web driver, Test NG, chef, puppet.

Job Scheduling Tool: AUTOSYS, Cron

Tools: Urban Deploy, Toad, Service Now, HP Manager

Database: Oracle - SQL, PL/SQL, Oracle 10g.

Software Methodologies: SDLC, Agile, Waterfall

Version Control Tools: CVS, SVN, GIT

Operating Systems: MS Windows 2008/7, UNIX, Linux, MS DOS.


Sr. Jira Administrator/Dev

Confidential, Chicago, IL


  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Created JIRA projects as per the requirement on JIRA Cloud.
  • Creating Complex JIRA workflows, conditions, validators, post-functions, Creating Complex screens, Advanced Custom fields, Personalized JQL Filters, Agile-Scrum-Kanban Boards to represent the business process.
  • Configured projects with Issue types, workflows, fields, custom fields, screens, issue attributes, permission and notification scheme.
  • Upgraded Jira instance from 7.4.2 to 7.12.3 version and confluence to 5.10.8.
  • Worked on maintainence JIRA reIndexing for server, health checks and removed garbage collection.
  • Maintained Back-ups and Re-Indexing to Jira and Confluence instance in every sprint.
  • Administering GIT source code repositories and suspended dormant inactive users on daily basis.
  • Integrated LDAP user directories with Jira, Confluence, Github and crowd with Hipchat.
  • Integration with ALM and JIRA and other tools using HP Synchronizer.
  • Support and troubleshoot Atlassian tools and plugins; fixing errors common to Atlassian JIRA and Confluence applications.
  • Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and makes queues for service desk teams.
  • Installed and Configured Jira Align for business users.
  • Involved in creating custom tools/scripts and reporting for ALM
  • Involved in JIRA, Confluence configuration, customization and upgrade.
  • Worked on dashboards, filters, boards, Jira query language (JQL), Confluence query language (CQL) and Reports for better visualization.
  • Working in Integrations and migration of Splunk with JIRA (bi-directional integration).
  • Created custom workflows, post functions and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin using REST/SOAP API.
  • Make changes to workflows transitions by importing and exporting the workflow XML format.
  • Had hands on production-ready JIRA server, with strategy for periodic backup, high availability.
  • Upgraded Jira and Confluence add-ons with latest versions in all environments and tested its compatibility in lower environment.
  • Worked on Bamboo- Build triggers and Build dependencies.
  • Working with DevOps teams and Integrate different Atlassian tools with JIRA for DevOps Pipeline.
  • AWS EC2 and Cloud watch services. CI/CD pipeline management through Jenkins. Automation of manual tasks using Shell scripting.
  • Documented the connection between Jira Align and Jira using align connectors.
  • Worked on test management tool- Quality Center and TFS.
  • Configured dashboards and boards to the projects based on the requirement.
  • Designed and maintained various projects in JIRA used by Development, QA and Production Support teams for bug and task tracking, as well as Deployment and Environment Configuration requests, which included the design and implementation of customized workflows for project.
  • Creation of specific projects in JIRA (complex workflows, issue types schemes, field configuration schemes, permission schemes, screen schemes).
  • Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
  • As a part of Migration, worked closely with Business Analyst and Project Manager for gathering the requirements from various projects.
  • Provided technical expertise for JIRA Agile and have created and configured Scrum and Kanban boards.
  • Managing and Administering the Subversion, GIT source code repositories.
  • Reviewed the Test Tack Pro projects and created equivalent workflows, screens with requested enhancements in JIRA.
  • Supported two directional synchronization between HP QC, ALM and JIRA, the connection supports both JSON REST API and SOAP service.
  • Migrated TestTrack Pro (TTP) tool projects in to Jira environment.
  • Exported raw data in the form of CSV file from various projects in TestTrackPro (TTP) and analyzed fields in that data, compared fields in TTP with Jira on the spreadsheet and created new fields which are unavailable in Jira.
  • Importing issues, attachments, comments from TestTrackPro into Jira, as part of migration effort.
  • With the help of the Java scripting language all the attachments in TTP tool were replaced in to the JIRA tickets.
  • Provide data reference for building reports on external tools like PowerBi and other in-house tools of project.
  • Used Jira and TFS for bug tracking and attended daily Scrum meeting.
  • Worked on dashboards, boards, Jira query language (JQL) and Reports for better visualization.
  • Install, configure and administer JIRA, SVN, Confluence and other development tools
  • Train individuals and teams on JIRA and Confluence to increase user adoption.
  • Confluence configuration, setup and administration tasks like: managing users & groups, add-ons, plugins, macros and templates.
  • Integrated LDAP user directories with Jira.
  • Work closely with java teams and provide Restful API's which deliver data in JSON format needed by the User Interface.
  • Integrated Jira with Slack for better user communication purpose.
  • Integration of Tempo Time TrackingTools in JIRA Cloud.
  • Used Script Runner for JIRA for automating, enhancing and extending the features in JIRA. For proactive and reactive automations with workflows and JQL functions.
  • Used Portfolio for Jira for better maintenance of Agile.
  • Configured email handler for several JIRA projects.
  • Implement JIRA align for S&D's portfolio reporting in an effort to better align in the teams and stakeholders to the increasingly agile environment emerging within the organization.
  • Hands on add-ons like Zephyr for JIRA, Issue remainders, Smart Attachments, Script Runner for JIRA, Document Vault for JIRA, eazyBI and upgraded to latest version.
  • Implementing Portfolio for Jira for better maintenance of Agile.

Environment: JIRA,JIRA Cloud, Confluence 5.10, Bamboo, Stash/Bit bucket, MySQL, EazyBI, PostgreSQL, Linux, SVN, GIT, CSV, Service Now, TestTrack, splunk, SharePoint, MS Office Suite, Slack, Crystal reports, SAP BO.

Jira Service desk Admiin

Confidential, San Jose, CA


  • Currently working as Atlassian Systems Administrator handling JIRA, Confluence, JIRA Service Desk.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Setup Jira "JQL Tricky" plugin, to help users for tracking on their dashboards using a JQL or by configuring manually.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Provided ongoing support and configuration for JIRA project, workflows, Screens, fields, permissions, and other Admin tasks
  • Created custom templates for use within Confluence
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Added New Steps in a Jira workflow, Added new transitions in a Jira Workflow
  • Modified the transitions in an inactive workflow and associated to an active project
  • Managed portfolio for the all the projects in the jira instance
  • Managed and upgraded Jira and confluence 7.x-7.5.2
  • Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
  • Maintain Documentation about new releases and best practices for both users and team.
  • Mentored several users/Teams in the usage of Jira/Jira Agile.
  • Evaluated existing JIRA instance and resolved performance issues.
  • Customized Atlassian JIRA 7.13.1 and Atlassian Confluence 6.13.1 by developing various plugins like zephyr, event listeners and scripts in Java, JavaScript, Groovy Script, Jelly Script and JSON.
  • Installed and managed plug-ins for jira like EazyBI, Epic Sum-up, nfeed, Zephyr for jira, Automation for jira, Template Epic cloner, Project Configurator, Action For jira Service desk, Cannon responses
  • Developed custom Fields for the inter calculation of priority score.

Environment: Clear Case, Jira 6.x-7.5.2, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Jira Administrator

Confidential, SAN ANTONIO, TX


  • Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Involved in gathering the requirement when migrating from the JIRA to ServiceNow. customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
  • Created users on Active Directory, synched the users on Jira and assigned groups and spaces
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Experienced in installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.
  • Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.
  • Published Jira gadgets and dashboards on confluence page.
  • Setup Continuous Integration environment using Jira, Bamboo, Bit bucket and ant script.
  • Created custom plug-in & setup the plug-in development environment by installing SDK and maven plug-in development project
  • Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.
  • Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
  • Up gradation and Migration of JIRA, Stash/Bit bucket, Bamboo.
  • Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
  • Supported two directional synchronization between HP QC, ALM and JIRA, the connection supports both REST API and SOAP service.
  • Extensively used XML and JSON in REST and SOAP web services for making request and getting response back.
  • Maintained JIRA team and program tech lead with Change management review dashboards.
  • Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Environment: Atlassian Suite (Stash, Jira 5.x/6.x, Confluence 3.x, crowd), Clear Case, GIT, Remedy 7.5, ANT, Maven, Grails, Jenkins UAT, Jenkins Enterprise, AWS (EC2, S3) UNIX, Linux, J2EE, iLog JRules, PERL, Shell Scripts, Teradata, Windows/NT

Jira Administrator

Confidential, Houston, TX


  • Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.
  • JIRA configuration and administration (from installing the new JIRA instance to JIRA administration)
  • JIRA customization (JIRA configuration for test management)
  • Created/Managed Users and Groups in Jira.
  • Creation of specific projects in JIRA (complex workflows, issue types schemes, field configuration schemes, permission schemes, screen schemes)
  • JIRA script coding (using Script Runner plugin, JJupin)
  • Creation of new JQL functions (e.g. search for all linked issues)
  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
  • Created Project and Assign appropriate permissions and Roles to users and groups
  • Customized Complete Workflow including conditions, validations, post functions
  • Configured fields, screens and associate appropriate schemes with projects
  • Implemented a branching strategy that greatly reduced the QA workload and helped to use their time more efficiently.
  • Integrated Jira with 'Git Integration Plugin'.
  • Managing and Administering the Subversion, GIT source code repositories.
  • Experience integrating Junit, FindBugs, Checkstyle code analysis and testing during the build.
  • Worked on Standalone and Clustered Environments.
  • Installed Jira on cloud as well as In-house and associate with database like MS SQL, MYSQL etc.
  • Integrated user directories like LDAP, Microsoft Active Directory etc. with Jira
  • Importing issues from CSV into Jira
  • Published Jira gadgets and dashboards on confluence page.
  • Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and ant script
  • Created custom plugins & setup the plugin development environment by installing SDK and maven plugin development project
  • JIRA installation, setup, configuration, customization and upgrade
  • Customizing dashboards and reports and searches using JQL (JIRA Query Language)
  • Performed application and system administration tasks, including data backups and scheduled jobs Interact with project managers, product managers to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner.

Environment: s: ATLASSIAN,JIRA, Confluence, JQL, JIRA PLUGIN(Xray, Git Intergration, ScriptRunner. Xporter Plugi and EazyBI Plugin), LDAP, GITHUB.

Jira Administrator



  • Solid understanding of JIRA and/or Confluence workflows, permissions schemes, notification schemes, screen schemes, etc.
  • Experience customizing JIRA and Confluence
  • Demonstrated experience in installing, configuring and administering Atlassian plugins
  • Experience configuring and maintaining application links between JIRA and Confluence as well as other applications
  • Familiarity with database and MS-SQL administration, and demonstrated competency in writing SQL queries
  • Work closely with the relevant teams to optimize workflows and ensure necessary data is accessible and clean
  • When new workflows, etc. are decided upon, understand all business needs and requirements to set things in motion and refine the system to fit corporate needs
  • Work with stakeholders to evaluate Atlassian add-ons and 3rd party products, determine licensing needs, and perform testing, installation and configuration of the plug-ins
  • Capable of training of relevant teams/users in usage of systems in question
  • Establish and promote best practices for the usage of Atlassian tools
  • Help guide and maintain the organization of data in Atlassian tools
  • A motivated self-starting personality, able to work independently while maintaining patience with constant interruptions and multiple requests
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
  • Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration
  • Users Administration and Handling Licenses Performed JIRA configuration
  • Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Shell scripting for building and deploying java application to target environments.

Environment: JIRA, Java/J2EE, Tomcat, Jboss, SVN, Anthill Pro, Ant, Maven, shell, bash, UNIX, Sonatype Nexus.

Linux Administrator

IBS Software solutions - Hyderabad, In

  • Installed and upgraded Linux Red hat OS 5/6: Anaconda and kick start installation.
  • Secured Linux file access by modifying the file and directory permissions, modified file ownership, restrict a file based on a set of specified restrictions using UGO permission scheme, grant or block file access using ACLs.
  • Repair and maintain company computers, peripherals, and telephone equipment.
  • Provided support to internal and external organizations by being the primary data contact for the plan site.
  • Wrote scripts for automation using Shell programing, taking back-up of Critical Data backup and mail back up and restoring.
  • Installation and configuration of Red Hat Linux EL5, maintaining all electrical equipment's which is connected to servers.
  • Worked on installing a LAMP server and securing it, Installing and configuring the SSH and FTP server in Linux.
  • Setup NFS Servers, Diskless clients and Auto clients and automated the file systems using direct and indirect maps.
  • Also, setup entries in /etc./exports and mounted the disks onto the client systems by adding entries to /etc. / FSTAB.
  • Configure RAID mirroring on Linux platform, executing tasks and Working effectively at the shell command prompt.
  • Configuring, administering and troubleshooting of NFS, AUTOFS, NIS (master, slave and client) and DNS in multi-platform network
  • Security Implementation in servers using different tools, Configured and maintained Fortinet CyberOAM Firewalls.
  • Administration/Configuration of Print Servers/Clients in the Network.
  • Activities include user administration; startup and shutdown scripts; Crontab, file system maintenance, backup scripting and automation using shell scripting for Red Hat Linux systems.

Environment: RHEL 5/6, UGO, ACL, Shel Scripting, LAMP, SSH, FTP, NFS server, RAID, Firewalld, Crontab

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