- Accomplished and Versatile IT Administrator/Leader with experience spanning the areas of coordination, support, tracking service requests and data management.
- Ensure systems processes, standards, development, and support objectives are aligned with the organizational strategy and vision.
- Consistently provide user support in a variety of hardware and software areas ensuring customer satisfaction.
- Executed projects in a cloud/premise - based server infrastructure. Collaborate with internal and external stakeholders.
- Experience developed and implemented programs within adherence to SDLC activities.
Senior Application Support Specialist
- Coached team members to Troubleshoot and cleared 30 percent higher Tier 2 production incident, change request tickets assigned within production package.
- Triaged and assigned Incident Requests via ITSM, phone and email to satisfactory completion.
- Performed project management tasks. Developed and implemented Quality Review process between the service desk and design group standardizing corporate deliverables. across enterprise systems. Streamlined specification build by 15% through QA process compared to previous build process.
Engineering Application Support Specialist
- Performed project management tasks on applications migration, archival, and backup of Legacy Eastern Operations projects from legacy systems.
- Provided onsite and remote support for hardware/software. Modify user and group permissions along with administrating computers and privileges
- Coordination of resources with project management regarding Information Resources & Database requirements to meet critical path milestones.