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Compute Engineer Resume

SUMMARY

  • Highly motivated technical professional with extensive experience in the IT industry. Proven customer service advocate with an outstanding work ethic and excellent communication, written, and interpersonal skills.
  • Expertise includes high aptitude for troubleshooting technologies and root cause analysis for problem resolution.
  • Known for being a collaborative team player equally effective working as an individual contributor.
  • Commitment to a continual pursuit to recognize innovative ways to improve customer satisfaction and system efficiency while remaining flexible to opportunities for aggressive cost savings.

TECHNICAL SKILLS

Hardware: Dell PowerEdge, HPE ProLiant, Cisco UCS, Super Micro, Lenovo System X

Operating Systems: Windows 2000/XP/Vista/7/8/10, Windows Server 2000/2003/2008/2012/2016/2019 , Confidential ESX 3.5/4.0/4.1, ESXi 5.0/5.1/5.5/6.0/6.5/6.7 , Linux, Oracle VM, PFsense

Software: Microsoft Hyper - V, Confidential vCenter, Confidential SRM, Confidential vSphere, Confidential vSAN, Word, Excel, Access, PowerPoint, Tivoli Storage Manager, Veritas Netbackup, Remedy, MessageOne OneSwitch, ServiceNow, Zenoss, Evault, Snort, Microsoft Word, Excel, Powerpoint

PROFESSIONAL EXPERIENCE

Confidential

Compute Engineer

Responsibilities:

  • Extensive experience managing and troubleshooting Confidential products, including ESXi 5.0 through ESXi 6.7.
  • Performed live troubleshooting of Severity 1-3 problems within customer environments.
  • Developed documentation detailing the build and deployment process for Sungard AS managed cloud VMs.

Confidential

Technical Support Engineer

Responsibilities:

  • Resolution of storage All Paths Down (APD) and Permanent Device Loss (PDL) events.
  • Recovery of virtual machine VMDKs due to snapshot related issues (too many snapshots to consolidate and/or corrupt disk descriptors).
  • Diagnosis of storage outages due to upstream issues in storage fabrics and/or networks.
  • Performed Root Cause Analysis of storage and network outages, and ESXi Purple Screen (PSOD) events.
  • Extensive experience with ESXi, the ESXi command line, and of ESXi’s log structure.

Confidential

Senior Systems Engineer

Responsibilities:

  • Provided escalation path for Tier 1 and 2 engineers.
  • Live troubleshooting of production outages.

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