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Jira Administrator Resume

SUMMARY

  • Excellent decision - making, critical thinking and problem-solving skills. Detail-oriented
  • Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships
  • Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
  • Specialist in creating concise workflows from complex and simple workflows for various projects and created custom scripts for post-functions, conditions, and validators using Scriptrunner’s Groovy scripts.
  • Knowledgeable in Python scripting.
  • Worked with teams with over 50 developers and supported teams with over 5,000 users.
  • Can Gather requirements for JIRA instances. Maintained and upgraded multiple instances of Jira ranging from 5X to 8X
  • Excellent at creating reports for metrics and analytics teams, especially through the use of Confluence.
  • Expert in Dashboard building for metrics analysis and team documentation
  • Can Mirror Instances in JIRA
  • Strong knowledge of the underlying JIRA database structures
  • Strong attention to detail and ability to work with cross-functional teams
  • Able to show knowledge of Fisheye+Crucible, Confluence, Jira, BitBucket, Git, and Mercurial (Hg).
  • Supported teams with GitLab integration under an on-Prem AWS environment.
  • Excellent knowledge of SDLC and experience working with Agile teams
  • 6+ years’ experience in JIRA & Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, boards, dashboards and reports configurations
  • Highly self-motivated and demonstrating excellent problem-solving abilities
  • Good working knowledge of Microsoft Word, Excel and PowerPoint
  • Utilize GitHub repositories to improve JIRA databases.
  • Demonstrated skills in planning, designing, analyzing, and documentation of applications and business processes
  • Coordinating with crossfunctional teams and departmental leads.
  • Independent motivated starter who is excellent in multitasking and managing multiple projects in cross-divisional workflow, communication.

TECHNICAL SKILLS

  • JIRA
  • Confluence
  • GitLab
  • Portfolio
  • BigPicture
  • PostgreSQL
  • FeCru (Fisheye+Crucible)
  • DevTrack
  • Office365
  • Splunk
  • Slack
  • JAVA
  • Glassfish
  • Ansible
  • Mercurial
  • Apache
  • Linux
  • SQL
  • MS Excel
  • C++
  • Git
  • GitHub
  • Bitbucket

PROFESSIONAL EXPERIENCE

Confidential

JIRA Administrator

Responsibilities:

  • Responsible for designing custom projects, issues, and workflows.
  • Worked with various teams and stakeholders to revise current JIRA systems practices and implement best practices into a newer instance of JIRA.
  • Worked with teams with a diverse lineup of various Scrum and Kanban boards and dashboards.
  • Designed custom workflows for the various teams, along with different naming conventions for projects- totaling 2,000 users.
  • Tailored a newer JIRA system for use for the AWS cloud.
  • Installed, configured GitLabs to cross-communicate with JIRA, allowing GitLab repositiories and requests to appear as JIRA tickets.
  • Designed a standardized workflow to best suit the CI/CD process for development teams.

Confidential

JIRA Administrator

Responsibilities:

  • Responsible for designing custom projects, epics, workflows.
  • Worked with various teams and stakeholders to revise current JIRA systems practices.
  • Worked with teams with a diverse lineup of various Scrum and Kanban boards and dashboards.
  • Designed custom workflows for the various teams, along with different naming conventions for projects- totaling 5,000 people.
  • Upgraded JIRA through use of Mercurial and Jenkins
  • Responsible for re-organization of JIRA Processes
  • Responsible for finding project irregularities on burndown charts and normalizing project velocities.

Confidential

IT Tech/ Jira SME

Responsibilities:

  • Responded to end-user questions and request
  • Documented all issues using JIRA and generated reports
  • Spearheaded multiple department projects in JIRA, designing specific workflows for various issue-types for each team.
  • Assist in any hardware, software issues
  • Handled technical troubleshooting within the school environment including system crashes, slow-downs and data recoveries.
  • Engaged and tracked issues, with responsibility for the timely documentation
  • Maintained company's computer systems and network.
  • Performed upgrades and installed updates.
  • Completed troubleshooting and repair when computers had problems.

Confidential

QA- Release Manager/Jira Admin

Responsibilities:

  • Provide teams and stakeholders with documented guidance
  • Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions
  • Responsible for the distribution of intellectual Prop to QA for testing
  • Utilized Github to upload source codes for Jira plugins
  • Developed and Managed Jira Task
  • POC for writing reports
  • Document results of JIRA workflows and process audits for QA and Developer teams as well as Release Management teams.
  • Uploaded multiple files (cvs, xml, and bin) as well as source codes to Github in Jira
  • Developed in-progress, under-review, finalizing, and completed workflow process
  • Preserved the security of intellectual property after testing
  • Organized global meetings with other leads to discuss issues with build delivery
  • Worked with Cross functional teams and leads from other shifts
  • Wrote supporting scripts in Java
  • Generated email reports to team leads with build status, storage updates and missing builds.
  • Communicated globally and documented the printing and release of intellectual property via Confluence.

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