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Network Operations Specialist Resume

SUMMARY

  • 5+ years of experience in IT with expertise in LAN/WAN network, Telecom network, Wireless and Security Technologies & Products, and Server administration
  • Hands on experience providing support on root cause analysis, incident response, network monitoring, network management and troubleshooting day to day issues
  • Functional understanding of TCP/IP suite, OSI model, routing & switching protocols, Firewall, VLAN, VPN, AAA, CIA, PKI, endpoint security, ARP, SNMP, SMTP, DNS, DHCP and NTP
  • Self - motivated keen individual with proven analytical, interpersonal & communication skills having dealt with various business partners and vendors working in team environment
  • Successfully completed Master of Engineering in Internetworking from Dalhousie University
  • CCNA(R&S) and CCNA Security certified
  • Obtained level 1 security clearance - Reliability Status

TECHNICAL SKILLS

Networking Concepts: TCP/IP suite, OSI model, LAN/WAN, DNS, DHCP, FTP, ARP/RARP, SNMP, SMTP, Ethernet & Wireless technologies, VoIP, routing protocols, STP, VLAN, VPN, ACL, NAT, AAA, CIA, SSL/TLS, SIP/SS7, GSM-LTE based concepts and protocols

Hardware: Routers, Switches, Access Points, Firewalls, TCP Accelerator, WANOP, Cisco ACS, Servers, VMware, Modems, UPS, PDU, Opengear, Network Controllers, P2P links

Tools: MS Office, Splunk, Vcenter, Active Directory, Nagios, Cacti, SmokePing, Wireshark, Putty, Jira, CRM, Zendesk, Team Viewer, Confluence, Citrix, Syslog, Slack, Jabber

OS/Programming: Windows XP/7/8/10, MAC OS, Cisco IOS, Linux, C, Python

PROFESSIONAL EXPERIENCE

Network Operations Specialist

Confidential

Responsibilities:

  • Monitoring and maintaining ISP network & devices such as switches, routers, firewalls, servers, and telecom devices to ensure uptime SLA and better QoS for our customer’s
  • Provided support in deployment of GSM-LTE gear and integrating it with core network
  • Monitoring network and system performance using Nagios, Splunk and Linux commands
  • Monitor active alarms and check the health of all VM Hosts, VSAN and VM objects in vCenter
  • Performed firewall maintenance and administration on Cisco ASA and Meraki firewalls
  • Dealt with Wireshark, Tcpdump and logs on network devices for packet & traffic analysis
  • Hands on experience with voice technologies (SS7, PRI, T1, QoS, SIP)
  • Work with engineering and Netops teams to resolve top level network and satellite issues
  • Responsible for restoration of all network related incidents to resolve service impacting events within the Target to Restore (TTR) time
  • Acted as first level of contact for different vendors, telecom carries and business partners
  • Generate, track, log and respond to support tickets using JIRA ticketing system

Network Support Specialist

Confidential

Responsibilities:

  • Responsible for maintenance, root cause analysis, troubleshooting and providing operational support of network infrastructure supporting digital video services
  • Provisioning of video platforms such as Network Controllers, P2P microwave links, RF Gateways and Cisco USRM/VSRM servers to implement changes related to video services
  • Monitor critical alarms for core digital TV platforms through SDM and VSAT monitoring tools
  • Perform routine health and system checks on Linux servers and log details on daily basis
  • Review and follow MOP to perform change management activities and maintain proper log

Technical Support Analyst

Confidential

Responsibilities:

  • Provide support for system issues related to Internet of Things, OSX, SharePoint and API
  • Troubleshoot MAC and Windows product issues and execute required feature specification
  • Emulate or recreate technical problems encountered during troubleshooting software issues
  • Maintain all network documentation for hardware configuration and licensing
  • Diagnose issues relating to software, hardware, IT systems and network

Technical Support Analyst

Confidential

Responsibilities:

  • Manage and maintain LAN/WAN, hardware, software, and all related network configuration
  • Troubleshoot client issues related to network connectivity/slowdown, authentication, firmware upgrade, network vulnerability, VoIP connectivity through on call and email support
  • Escalate and co-ordinate complex network issues related to network routing with Engineering and Architecture teams
  • Evaluate complex computer systems to assess vulnerability and risk

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