- Innovative leader with progressive experience in managing availability, latency, and efficiency of storage services. Resolve regular and on - call emergent service issues promptly and effectively. Comprehensive background in system performance analysis and tuning. Self-directed innovator with reputation for strong work ethic and team collaboration in successfully accomplishing key objectives.
Platforms: EMC, HDS, IBM, Netapp, Brocade
Applications: EMC (including SRDF, Snap, Clone) - VMAX: Unisphere, SMC, SYMCLI (Symmetrix Command Line); DMX: ECC, SMC, SYMCLI (Symmetrix Command Line); Clariion (including mirroring): Unisphere, Navisphere; HDS (Hitachi): Hi-Command, Element Manager, Switch Zoning: Connectrix Manager; IBM: SVC (SAN Volume Controller), XIV - (XIV GUI), Netapp: Lun expansions with GUI; CLI Security User Commands and Failed Disks
Other: Citrix, Oncommand Insight, Cyberark, ServiceNow, IDLink, Word, Excel, Remedy (Ticketing System), Cognos (CIRATs), Hardware Software Currency Management System, OnCommand System Manager / Element Manager, ISM (Ticketing System)
Storage Area Network Technical Administrator
- Investigated and prioritized tickets, facilitating higher-urgency ticket completion, avoiding further escalation, and ensuring normal operations for client.
- Utilized OnCommand Insight, tracking hardware as live inventory, and problem-solving visible new storage.
- Exhibited proficiency at zoning and troubleshooting switches, using Connectrix Manager (Brocade and McData), resolving overloaded ports, hardware issues, unplugged cables, and improper zoning, maintaining host online status.
- Ran Security user commands on Netapp Filers and executed expansions, ensuring normal client operations, and verifying access permission for authorized people and roles only.
Merge Operator / Picker
- Charged with keeping all warehouse conveyors up and running. Observed multiple monitors to identify jams, answered calls from department managers regarding batches, and tracked and recorded all relevant information.
- Dispatched staff to correct locations to resolve issues quickly and efficiently as needed.
- Worked 12-hour shifts as picker in fast-paced environment with key function of loading and throwing totes onto conveyor.