Customer Service Rep Resume Matthews, NC - Hire IT People

SUMMARY

To excel in an entry - level medical coding position that will allow me to apply my extensive background, skills and experience in a professional environment.

TECHNICAL SKILLS

Bilingual - Speak/read/write Fluent English and Spanish
Strong/accurate data entry skills coupled with working noledge of Microsoft Office, proficiency in MS Excel
Able to multi-task and learn quickly while delivering quality work & great customer service

PROFESSIONAL EXPERIENCE

Customer Service Rep

Confidential, Matthews, NC

Responsibilities:

Worked with a team to input customer orders, utilizing various computer systems.
Monitored status of orders & delivered necessary documentation for international shipments.
Corresponded with internal & external customers to resolve issues & execute daily responsibilities.

International Customer Support

Confidential, Matthews, NC

Responsibilities:

Worked closely with teh Credit Department for issues of invoice resolution.
Managed correspondence with sales professionals of various international teams to provide support.
This translated to answering over 300 emails weekly regarding quotes, general product information, product lead time, order and shipping requests.
This included contacting customers regarding payment matters, translating documents, serving as a liaison between customers and Credit Department for order release.

Customer Care Specialist

Confidential, Hickory, NC

Responsibilities:

Customer service for Central America/Latin America.
Executed order processing/scheduling for several large international accounts.
Coordinated with several internal departments to meet specific project deadlines.
Received major international accounts within a month of hiring and was able to provide seamless, excellent service while learning new products and services.