Systems Administrator/Desktop Support Resume

SUMMARY

Accomplished, versatile, and high performance IT Professional.
Proven time management and multitasking abilities; skillfully balances competing priorities.
Displays a collaborative work ethic and a superior level of adaptability and initiative.
Outstanding combination of communication, interpersonal, organizational, and technical skills.
Versatile and energetic; demonstrates high levels of personal commitment and dedication.
Self - directed and dependable; works autonomously without supervision.
Blends integrity, innovative thinking, and leadership attributes to ensure end-user satisfaction.
Demonstrates sound decision-making talents, critical thinking skills, and an unwavering drive to excel.

TECHNICAL SKILLS

MS Office 2007-2013 (Word, Excel, PowerPoint, Outlook)
Cisco IOS; Drive Imaging/Ghosting (Acronis, Norton)
Backup (Axcient, Shadowprotect, Symantec Backup Exec)
IP Addressing/Sub-Netting; Windows Client OS (XP, Vista, 7, 8)
Windows Server OS (2003, 2008, 2012)
Mobile OS (iOS, Android, Blackberry) Microsoft Exchange (2007, 2010, 2013)
VPN (Juniper); VNC/Remote Desktop (LogMeIn, Team Viewer, Bomgar etc.) VMWare ESX 4-5.5
VoIP (Shoretel 8.1); Sonicwall
Blackberry Enterprise Server
Security Endpoint (Symantec, Kaspersky)
SSO (Okta)
Ticketing System (BMC TrackIT 11); Mac OSX (10.5-10.9); SANs (Dell, NetApp)

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator/Desktop Support

Responsibilities:

Monitor, manage, maintain the overall infrastructure environments - Windows Server (2003, 2008 R2, 2012 R2), Active Directory, Exchange 2007 / 2013 / Office 365, DNS, DHCP, MAC OSX 10.5-10.12, MDM (Mobile Iron, Airwatch), BES Server, Windows XP/7/10, iOS/Android/Windows Phone/Blackberry devices, VMWare ESX 4.1/5.1/5.5, Juniper VPN, Dell Equallogic SANs, NetApp SANs, BMC-Trackit ticketing system, Dell KACE, Kasparsky Endpoint, Symantec Backup Exec 2012/2014, Box Cloud storage, Okta SSO.
Provide top-level support for server environments, company executives, and end user community.
Monitor, maintain and troubleshoot all production server environments.
Perform preventative maintenance and daily monitoring of production environments.
Provision servers, appliances, applications, storage, or other technology systems, as require, for new system builds, upgrades, or other business initiatives.
Help establish, refine and/or automate operating procedures to improve customer satisfaction and continuously make recommendations of improvements to enhance the company’s technology portfolio.
Facilitate the company’s disaster recovery and business continuity efforts by documenting recovery procedures, maintaining and validating consistent backups.

Confidential

Server Support / Desktop Support Analyst

Responsibilities:

Administered, and monitored Microsoft Exchange 2010, Microsoft 2003-2008 R2 Server (AD, DNS, DHCP, FTP, GPO, VPN, RD gateway, print server) Blackberry Enterprise Server, Shoretel Server 8.1, Axcient Backup, Shadowprotect Backup, Symantec Endpoint, VMWare ESX 4, Office 365 w/SharePoint.
Supported corporate executives using Microsoft Windows XP / 7 workstation platforms, Microsoft Office 2007-2013 Professional suite, Mac OSX 10.5-10.8, Citrix / Terminal Server.
Configured, maintained and troubleshot smartphones including iPhone, Android, and Blackberry.
Coordinated and managed 3rd party vendors.

Confidential

Desktop Analyst

Responsibilities:

Supported multi-platform environments including Windows XP / 7 Professional, Microsoft Office Professional 2007-2010 suite, Cisco VPN, and Altiris.
Extensive troubleshooting of operating systems, network connectivity, barcode scanners, label/laser printers, and other warehouse equipment.
Imaged and deployed HP PC systems & Thin Clients for in-house employees and in the field for clientele.
Repaired, diagnosed, maintained, and upgraded desktops and laptops from various vendors including HP, IBM, Acer, Dell, Lenovo, and Apple.

Confidential

Field Support Technician

Responsibilities:

Functioned as a Field Support Technician with responsibility for installing, networking, troubleshooting, desktops, laptops, and peripherals as well as demonstrated a proven ability to troubleshoot and resolve bugs and problems.
Responsible for the auditing, testing, and repairing of desktops and laptops from Apple, Dell, Compaq, IBM, HP, etc.
Identified and resolved challenging technical problems in a swift and decisive manner utilizing solid critical thinking skills to diagnose problems, complete repairs, and implement corrective actions.
Provided the highest standards of professional and courteous technical support for company clients to identify technical problems, provide targeted advice regarding troubleshooting requirements, and functioned as an information resource and subject matter expert.