SUMMARY:

• Over 8+ years of experience in Implementation, Network Support, and supporting customers in an Internet service provider environment or large area network and experience with network change management.
• Work trouble tickets effectively and efficiently under ITIL environment and interact with engineer, Data Center technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures under incident Management
• Expand customer infrastructure by making configuration changes in F5 LTM, ACE, ASA, Nexus 7k.
• Troubleshooting and debugging of Networks (LAN & WAN) comprising of firewall, F5 LTM
• Nexus, Metro Ethernet, terminating on DWDM.
• Working on Cisco ASA, F5 LTM, ACE and nexus devices in data center environment and make changes in customer environment
• Responsible for maintaining an organization's local area network include installation, configuration, and testing of equipment.
• Expertise in TCP/IP Model, EIGRP, OSPF, RIP, VLSM, IP addressing & IP routing principle
• Experience in configuring and troubleshooting of routing protocols EIGRP, OSPF and BGP.
• Switching tasks include VTP, ISL/ 802.1q, VLANs, Ether Channel, Trucking, Port Security, STP and RSTP.
• Extensive Experience in WAN Technologies, Switching Technologies along with Failover Mechanisms.
• Excellent communication skills, Enthusiastic, motivated and a team player
• Experience with Change management process and Project documentation tools like Excel
• Played various customer interaction roles in various capacities, across projects in different areas.
• A highly - organized individual who adopts a systematic approach to problem solving, effectively analyzes results and implements solutions
• Highly motivated with the ability to work independently or as an integral part of a team and Committed to highest levels of professional.
• Authorized to work in the US for any employer

SKILL:

Knowledge of Networking Topologies and TCP/IP ModelRouting: EIGRP, OSPF, BGP RIP, IP addressing, VLSM, IP routing principleSwitching VLAN, inter-VLAN routing, spanning tree, VTP, PAGP, LACP, Trunk

Ether: channel management features

Security: Cisco ASA, F5 LTM, Cisco ACE, Juniper, Arbor

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Detect, diagnose and troubleshoot LAN/WAN malfunctions
• Ensure Change Management and other procedures are followed
• Document network procedures and system configurations
• Install, maintain, and configure Cisco routers/switches, firewall, VPN, VLANs
• Install, maintain, and configure Cisco VoIP phone system, and voice mail systems
• Monitor/Resolve LAN/WAN performance, health and security issues
• Install, maintain, and configure all wireless networks
• Install, configure and maintain all LAN/WAN hardware and cabling
• Participate in Network Operations planning
• Support all Administrators and developers as required.
• Develop/test and analyze new technical solutions to problems
• Maintain current inventory of all Network assets, purchase history and warranty data
• Install, maintain, and configure all voice & data communication circuits
• Perform disaster recovery of all network systems
• Perform backup and restores of network systems
• Implements policies to ensure the security and integrity of the network
• Manage assigned tasks and quickly respond to and process helpdesk tickets using ITSM in a timely and reliable manner

Confidential

Network Engineer

Responsibilities:

• Managing company data center network and customer environment located over 12 data-centers in USA via monitoring tool (Nimzowitsch spectrum)
• Troubleshoot customer issues on daily basis relates to Cisco ASA firewall, Juniper, Nexus 7k 5k, F5 LTM, ACE Arbor and documentation of trouble resolution through the use of trouble ticketing system
• Expand customer infrastructure by making configuration changes in F5 LTM, ACE, ASA, Nexus 7k as per requirement.
• Responsible for regional network monitoring (nimsoft, Spectrum), analysis, and break-fix management for customer infrastructure which is comprised of local and remote business offices,Data centers,MPLS circuits, routers, switches and associated support equipment including UPS systems, climate control systems, standby generators, fire detection/suppression systems, and water detection systems.
• Managed outages, failures, and service degradation issues, which included incident management, problem management, root-cause analysis, performance monitoring/analysis, and detailed reporting.
• Support Data center technician’s facilities engineer and 3rd-party vendors with the installation, troubleshooting, and maintenance of in-store hardware.

Confidential, Vance, AL

Network Engineer

Responsibilities:

• LAN and WAN installation, configuration, and support and IOS updates (Cisco routers and switches
• Responsible for network documentation and weekly reports.
• Installs and configures new network infrastructure equipment and documented in Microsoft Viso
• Documented current network environments in Visio
• Participate in Change management for upgrading switches and give solutions to the problems
• Spearhead the troubleshooting of routing and switch communication issues and network outages. Work closely with major communication vendors
• Standardize and implement VLAN scheme on Cisco Catalyst switches; Create different VLAN groups for specified users and devices connecting to the production network
• Scheduling and management of IOS system updates of all Cisco switches and routers at site
• Responsible for configuring switch-port security on production network switches, in regards to adding new devices as well as guest devices to the production network.
• Monitor networks to ensure security and availability to specific users.
• Ca Spectrum (International Infrastructure Network Management Tool)
• Command (Infrastructure Management Software)
• Switches and Routers configurations / T-shoot
• Responding and troubleshooting to end users and other surrounding departments needs through telephone, ticketing and email in a high-volume environment
• Building racks using all cables and standards
• Monitoring an Enterprise network diagnosing and resolving any problematic issues with the • network and applications
• Responding and troubleshooting to end users and other surrounding departments needs through telephone, ticketing and email in a high-volume environment
• Building racks using all cables and standards
• Monitoring an Enterprise network diagram

Confidential

Network Administrator

Responsibilities:

• Responsible for maintaining an organization's local area network include installation, configuration, and testing of equipment.
• Installing LAN network components, tracking and renewing licenses for software and equipment as part of the ongoing maintenance of the network
• Monitoring LAN performance and perform backups to ensure continuity in the event of network failure
• Troubleshoot networks and user stations to identify and correct problems in a timely manner and escalating problems to vendor.
• Maintains network performance by performing network monitoring and analysis and troubleshooting network problems
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Confidential

Network Operation Engineer

Responsibilities:

• Network Operation in incident management, managing and handling the company’s network operations spread throughout the world under ITIL environment
• Work trouble tickets effectively and efficiently and that interact with engineer, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures under incident Management.
• Troubleshooting and debugging of Networks (LAN & WAN) comprising ATM, FR and ATM Leased Lines, Metro Ethernet, ISDN (Backup and primary circuits) terminating on NORTEL PASSPORT and DPN.
• Managing the FrUni and FrAtm connections connecting to EQUANT backbone comprises of Nortel Passports and High end Cisco Routers
• Acting as Team lead for single point of contact for escalation for critical incident during shift hours
• Managing the backbone of client’s network ensuring 100 % uptime.
• Ensuring that SLA is met in case of outage of circuits as per ITIL Standards
• Ensuring the Network and IP layer to be up for customer connectivity to use it concerned applications.
• Accountable for providing effective and satisfactory support to corporate clients for VPN / Data Access Services (SAP / ERP) and Internet services plus managing the worldwide customer network expanding Europe, Asia and America supporting the PE and CE routers with backbone of the network.
• Upgrading and carrying out the change management activity on regular basis for the customer backbone routers.
• Completely responsible for managing the SLA with the customer and tracking the number of tickets opened on per month basis

Confidential

Associate Product Engineer

Responsibilities:

• Provide Tier 1 Technical Support for Confidential Products on a 24/7 basis worldwide.
• Log Customer Service Request (CSR) on Technical issues in Siebel (Database) & provide resolution to these requests in fixed SLA.
• Act as Quality analyst so that customer queries should be resolved in an organization defined SLA for TL-9000 credibility. Use e-PCMAS (application) for accepting Product Release notes (PRN) for part number.
• Deliver software to worldwide customers using File Transfer Protocol (FTP). Generate License File for various products. (Gsnlite, Nexgen).
• Product warehousing by cross-checking the product specification with Confidential Norms.
• Identify software and documentation flaws and escalate to appropriate department.
• Manage and facilitate escalations/complaints to Tier 2 and follows through as point of
• Contact to higher-level support teams.
• Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.

Confidential

Technical Support Executive

Responsibilities:

• Provided Level 1 Support for Broadband Connection to Virgin Media customer
• Worked As a Technical Support Executive under Virgin Media.
• Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection.
• Managed LAN and Wireless Network and performed troubleshooting On LAN, WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA) And CPE Router (Cisco-Linksys, Belkin, D-LINK and Dynamode).
• Set up Home Network and provided troubleshooting and full support on virgin- media security Software (PC-guard).
• Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization.
• Experience in new employee mentoring, training and coaching.
• Provided support on Windows XP, Windows 2000, Windows 98, Windows vista, Mac OS 9 for Internet connection
• Provided e-mail support on Outlook, Outlook Express, Window mail and Mac mail.
• Used Citrix meta-frame to access applications and tools. Interacted with UK Customers For Pre Checks And Incident Problem Management.
• Proactively Monitored Customer Network By using Red Tool (application) and checked Remote End Connectivity. Provided On line Support and Assistance to Service Technician to rectify a problem.