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Microsoft Azure And Office365 Administrator Resume

Los Angeles, CA

PROFESSIONAL SUMMARY:

  • Experienced IT Professional with over 15 years in the IT industry.
  • Azure Architect with 5+ yrs. experience
  • .Net Architect with 2+ yrs. exp.
  • Experience planning, configuration, optimization and deploying Microsoft Azure solutions (IaaS, PaaS, VMs, Azure Active Directory, Automation, Monitor, etc.).
  • Migrated on Premises Application to Azure.
  • Migrated on Premises servers to Azure using Azure Site Recovery.
  • Ability to propose the right target state on Azure considering cost, performance, and security.
  • Deployed, configured, monitored, and diagnosed Azure Applications and services.
  • Experience in implementing continuous integration and continuous delivery for Azure.
  • Good knowledge of Microsoft Azure, Cloud Services, Azure Storage, and Azure performance optimization.
  • Concentration of experience in Microsoft Exchange technologies (Exchange 2003, 2007, 2010, 2013, 2016), as well as Office 365 and Microsoft Lync 2010 and 2013 and Windows server.
  • Active Directory used to manage user tasks and PowerShell scripting to automate management of Exchange email system and daily tasks on Windows servers.
  • Versed in leading full - scale migrations to newer versions of Microsoft messaging technologies such as Microsoft Exchange and Microsoft Lync/Skype for Business.
  • Adept and planning, configuring, deploying, and supporting large-scale deployments of Microsoft Exchange and Microsoft Lync/Skype for Business utilizing Microsoft hyper V for virtual environments as well as Active Directory and PowerShell.
  • Experience deploying Database Availability Groups (DAG) in production.
  • Experience with windows clustering services and deploying CCR, SCR and LCR.
  • Knowledgeable of backup and recovery solutions and planning for disaster recovery.
  • Experience deploying virtual servers using both Microsoft Hyper V and VMWare ESX/ESXi platforms.
  • Proficient in PowerShell for scripting and process automation.
  • Proven experience implementing high availability solutions for Microsoft Exchange and Lync or Skype for Business.
  • Vast experience troubleshooting and resolving both client and server-side issues in Windows server networks and Microsoft Exchange email and messaging systems.
  • Successfully deployed and transitioned Microsoft Lync deployments to newer versions such as Skype for Business.
  • Skilled at providing top-level support to large user basis and meeting or exceeding SLAs.
  • Experience with the administration of mobile devices on multiple platforms including Microsoft Exchange.
  • Experience working with and configuring ISA servers.
  • Knowledgeable of Office 365 deployment models and best practices.
  • Experience with Office 365 migrations and hybrid solutions which take advantage of cloud
  • Experience assisting migrations using Active Directory and PowerShell
  • Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).
  • Skilled at the installation and configuration of hardware and software components of networking environments including Cisco routers and switches, firewalls and VPNs.
  • Proficient in message tracking and troubleshooting to resolve mail delivery issues.
  • Supported Offline Address book, Calendaring and free busy related issues.
  • Proficient in Public Folder creation, replication and rights assignments.
  • Experience monitoring message queue and performing Exchange backup and restore.

TECHNICAL SKILLS:

Servers

Exchange 2003: 2016

Lync Server 2010: 2013

Lync Server 2015/Skypefor: Business

Windows 2000: 2016 R2

SQL Server 2000: 2008

IIS

Unix, Redhat Linux

DHCP

DNS

Cloud Platforms

Office 365

Exchange Online

Azure

Scripting

PowerShell

Javascript

.NET

HTML

Virtualization

HyperV

Citrix xenDesktop

VMware

VSphere

ESXi

Utilities

Azure AD Connect

Symantec Backup Exec

Active Directory

PowerShell

Database

Oracle 9i, 10gAccess

SQL, MySQL

Desktops

Microsoft Office Suites 2003: 2016

Windows XP 8: 10

Network & Telecomm

TCP/IP v4 & 6

OSPF

EIGRP

RIP

STP

VLANS

STP

DMVPN

Ethernet

Sonic: Wall

Solaris

FTP

DNS

DHCP

AD

SSL

ATM

WAN/LAN

SAN

NAS

WORK EXPERIENCE:

Microsoft Azure and Office365 Administrator

Confidential, Los Angeles, CA

Responsibilities:

  • Provided operations and Tier III support for Office 365 (SharePoint, Skype, Exchange, OneDrive, O365 Groups, Planner, Teams, OneNote, Azure AD, project sites, BI sites), Google Cloud, and Google Suites (Gmail, Sites, Docs, Hangouts, OneDrive, Vault) for 100,000+ end users using internal ticketing system ServiceNow.
  • Installation of azure resource group, virtual network, Network security group, Virtual Machines, Azure DNS, and gateway for Synchronization with on premise.
  • Provided expert-level onsite and/or remote support services with specialized skills in Microsoft Identity Manager (MIM / FIM), Microsoft Intune, Microsoft MFA (Multifactor Authentication), Advanced Azure IAAS management & administration.
  • Office 365 security, governance, compliance, e-discovery and encryption experience
  • Created DLP policies, email protection, and managed traffic flow.
  • Administered Proofpoint to trace email delivery, check message headers, quarantine emails, whitelist email addresses.
  • In-depth knowledge of and supported complementary technologies, such as Active Directory Federation Service, Azure Active Directory Connect, and PowerShell.
  • Implemented video conferencing solution with Skype for business online with internal and external customers.
  • Responsible for end user training and materials for services provided from Office 365.
  • Merged PST from outlook using MessageOps.
  • Created SharePoint Sites, administered users, and created site quotas.
  • Troubleshooted shared mailbox’s, forwarding, delegate permissions, and calendaring for end users.
  • Utilize PowerShell Scripts to automate processes and tasks.
  • Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendars.
  • Patching and updating Azure IaaS VM’s.
  • Migrated on Premises Application to Azure.
  • Implemented continuous integration and continuous delivery for Azure Web Apps
  • Migrated on Premises servers to Azure using Azure Site Recovery.
  • Installed Office Pro-Plus for mobile devices, and for users on premises, using a file server, and administered licenses.

Microsoft Azure and Office365 Architect

Confidential, San Diego, CA

Responsibilities:

  • Responsible for Microsoft in the Cloud: MS Azure, Office 365 and Exchange Online as well as on premises systems
  • Provided support and consulting for encrypted email strategy, support, and audit using Microsoft Exchange.
  • Installation of Microsoft Office365 infrastructure, not limited DNS Records, DirSync, IDFix, ADFS.
  • Configured ADFS based identity federation in order to provide users with a single sign-on (SSO) experience in the Exchange system.
  • Set-up Windows Azure Active Directory for directory synchronization.
  • Installation and configuration of domain controller, DHCP, DNS, Group Policy, Radius Server, IPV6.
  • Installation and maintenance of Microsoft Web Application Proxy for Security of ADFS tokens.
  • Created a site to site VPN between on premise and Azure, using RAS for secure replication of on premise domain controller, to the newly created Microsoft Azure domain controller
  • Installation of San Certificates for Active Directory Federation Services
  • Creation of Site, Subnets, and site links for replication of on premise to the Microsoft Azure cloud.
  • Moved the 5 Flexible Single Master Operation (FSMO) roles, so that I could change the primary domain controller.
  • Managed SharePoint Sites, administered users, and created site quotas.
  • Added and tested internal and external users to SharePoint, using powershell.
  • Installation of azure resource group, virtual network, Network security group, Virtual Machines, Azure DNS, and gateway for Synchronization with on premise.
  • Created transport rules, blocked spamming IP addresses and domain names.
  • Architected and documented all architecture for Microsoft Azure and Microsoft Office 365
  • Proposed the right target state on Azure considering cost, performance, and security.
  • Enabled Network Security Groups on subnet and Virtual Machines and restricted access through internet facing endpoints.
  • Implemented continuous integration and continuous delivery for Azure Web Apps.
  • Installation, configuration, and testing of Skype for Business Online.
  • Installed Office Pro-Plus for mobile devices, and for users on premises, using a file server, and administered licenses

Microsoft Exchange Engineer

Confidential, San Diego, CA

Responsibilities:

  • Responsible for all Microsoft Network System, Communication and messaging using Exchange, Office 365 and Active Directory
  • Lead deployment of a hybrid Office 365 environment with upgraded Exchange 2013 environment
  • Skype for Business and Exchange discovery done in preparation for Office365. from Exchange 2013 to Exchange Online transition planned and implemented with move of a few hundred user mailboxes using Active Directory.
  • Worked with Mimecast to trace emails that should be quarantined
  • Migrated test users to Skype for Business Online, and tested functionality after being migrated.
  • Responsible for day-to-day tasks and maintenance of Exchange mailboxes, active directory and database backups.
  • Created SharePoint Sites, administered users, and created site quotas.
  • Worked with IT manager, to discover the amount of E3 licenses needed for Microsoft Office365, and the amount of E5 licenses that would be needed for PSTN Conferencing.
  • Used IDFix to fix synchronization errors for Active Directory, not limited to UPN matches, SMTP Errors, and GUID and Immutable ID issues.
  • Wrote PowerShell scripts to export and then import inbox rules into Exchange Online.
  • Wrote PowerShell scripts to use Exchange, to pull statistics on which version of outlook clients were using.
  • Planned, configured, optimized and deployed Microsoft Azure solutions (IaaS, PaaS, VMs, Azure Active Directory, Automation, Monitor, etc.).
  • Worked with Web Roles, Worker Roles, Azure storage, and Azure Active Directory.
  • Integrated on-premises Windows Active Directory with Azure Active Directory, and configured multi-factor authentication and federated single sign on.
  • Migrated international users to Exchange Online, and then supported Help Desk Team for any connectivity errors after the cutover to Exchange Online.
  • Utilized PowerShell Scripts to automate processes and tasks.
  • Supported Offline Address book, Calendaring and free busy related issues.
  • Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendars.
  • Installed Office Pro-Plus for mobile devices, and for users on premises, using a file server, and administered licenses
  • Orchestrated replication of on-premises physical servers and virtual machines to Azure using Azure Site Recovery.
  • Implemented hybrid connectivity between Azure and on-premise using virtual networks, VPN and Express Route.

Microsoft Exchange Engineer

Confidential, Baltimore, MD

Responsibilities:

  • Responsible for all Microsoft Exchange systems and Office 365/Active Directory Engineering
  • Lead effort to deploy a hybrid Office 365 environment with upgraded Exchange 2013 environment. Used Microsoft Exchange calculator and other Microsoft tools to determine the servers needed, based on client needs.
  • Updated current Exchange 2010 infrastructure to the latest service pack and applied all security patches.
  • Installed and configured 14 CAS Servers and 12 Mailbox Servers.
  • Planned and implemented transition from Exchange 2010 to Exchange 2013 for 19,600 users.
  • Did research to help implement a round robin load balancer, using BIG-IP
  • Used CommVault to schedule backups.
  • Installed and Configured Certificates on CAS Servers.
  • Migrated all users and databases to Exchange 2013 platform.
  • Planned for hybrid set up of Office 365 with on premise Exchange infrastructure.
  • Configured ADFS based identity federation to provide users with a single sign-on (SSO) experience.
  • Set-up DirSync for directory synchronization.
  • Tested synchronization with cloud services before migrating any active directory/Exchange databases.
  • Planned batch moves dependent on bandwidth availability.
  • Moved accounts to create hybrid Exchange/Office 365 deployment.
  • Experience monitoring message queue and performing Exchange backup and restore.
  • Utilized VMWare to deploy new virtual machines into production.
  • Deployed a Database Availability Group to provide high availability of databases.
  • Created lab environment to test integration of Microsoft Lync 2013 with Exchange 2013, Polycom, and other on-premise technologies.
  • Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendar.
  • Created transport rules, blocked spamming IP addresses and domain names in the Exchange system.
  • Provided support to users via phone, email, in-person or remotely to Exchange/Lync end-users
  • Troubleshooting of issues related to MS Outlook, database health, and client access.
  • Created and maintained documentation for Microsoft Exchange environments pertaining to changes, installs, and daily operation, databases, Active Directory and some key PowerShell scripts to use.
  • Restored Exchange mailbox data to user's inbox from backup on an as needed basis.
  • Utilized PowerShell Scripts to automate processes and tasks.
  • Created new user accounts, shared mailboxes, distribution lists and set quotas.

Senior Microsoft Exchange Messaging Engineer

Confidential, Columbia, MD

Responsibilities:

  • Responsible for all email and text communications administering and supporting Microsoft Exchange, Office 365 and Lync systems.
  • Lead effort to deploy a hybrid Office 365 environment with upgraded Exchange 2013 environment.
  • Planned and implemented transition from Exchange 2007 to Exchange 2013 for 8,000 users.
  • Updated current Exchange 2007 infrastructure to the latest service pack and applied all security patches.
  • Migrated all users and databases to Exchange 2013 platform.
  • Planned for hybrid set up of Office 365 with on premise Exchange infrastructure.
  • Set up DirSync for directory synchronization.
  • Tested synchronization with Office 365 cloud services before moving any Active Directory databases.
  • Planned batch moves dependent on bandwidth availability.
  • Moved active directory accounts to create hybrid Exchange/Office 365 cloud deployment.
  • Assisted users experiencing any synchronization issues.
  • Utilized VMWare to deploy new virtual machines into production.
  • Deployed a Database Availability Group to provide high availability of databases.
  • Hardened in place deployment of Microsoft Lync 2010 and applied all updates and patches as needed.
  • Monitored usage of Lync servers by modality using the Monitoring Server for reporting.
  • Set policies on a user and global level for Lync users.
  • Implements PowerShell scripts to automate account creation and deletion process for Lync users.
  • Tested Lync integration with Polycom conferencing systems.
  • Created lab environment to test integration of Microsoft Lync 2013 with Exchange 2013, Polycom, and other on-premise technologies.
  • Assisted users in setting up mobile devices for Lync connectivity.
  • Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendar.
  • Provided in-house support to users via phone, in-person or remotely.
  • Troubleshoot issues related to Outlook, database health, and client access.
  • Monitored resources, services, and pertinent server utilities using SCOM 2012
  • Addressed any alerts or triggers received from SCOM and resolved as needed.
  • Met or exceeded all SLAs defined for Lync and Exchange environments.
  • Created and maintained documentation for Lync and Exchange environments pertaining to changes, installs, and daily operation.
  • Restored mailbox data to user's inbox from backup on an as needed basis.
  • Utilize PowerShell to automate processes and tasks.
  • Create new user accounts, shared mailboxes, distribution lists and set quotas.
  • Configure ADFS based identity federation in order to provide users with a single sign-on (SSO) experience.
  • Replicated on-premises physical servers and virtual machines to Azure using Azure Site Recovery.
  • Installed Office Pro-Plus for mobile devices, and for users on premises, using a file server, and administered licenses.

Microsoft Exchange Subject Matter Expert

Confidential, Lanham, MD

Responsibilities:

  • Microsoft Exchange Email and Messaging Systems Expert responsible for administering and supporting the Exchange system.
  • Migrated Exchange 2003 server environment to Exchange 2007 for 200 mailboxes.
  • Managed and supported Exchange 2007 infrastructure which consists of clustered back-end servers and Front-end servers.
  • Configured Windows Server 2003 Active Directory Domains. Configuring DNS, DHCP, trust relationship, permissions.
  • System message tracking and troubleshooting to resolve mail delivery issues.
  • Supported Offline Address book, Calendaring and free busy related issues.
  • Public Folder creation, replication and rights assignments.
  • Monitored message queues. Performing Exchange backup and restore.
  • Monitored and managed database growth and white space in Database.
  • Performed daily check on Exchange servers, analyzing and monitoring reports and alerts.
  • Used intimate knowledge of network topology, and wireless technologies to make a determination of where to use wired or wireless network.
  • Installation and configuration of switches, routers, and patch cables.
  • Modified DNS to company and departmental needs pending approval.
  • Installation of Landesk on workstations, for remote administration.
  • Troubleshoot login issues for end users related to email.
  • Used TCP/IP to test network connections.
  • Experience supporting VPN, Routers and Wireless devices.

Microsoft Exchange Messaging Administrator

Confidential, Alexandria, VA

Responsibilities:

  • Supported the Exchange 2003 deployment for the corporation.
  • Troubleshot issues related to email availability, connectivity, and functionality.
  • Monitored Exchange servers for server health and resource allocation.
  • Checked message queues for delayed messages and troubleshooting of email routing issues.
  • Installed and configured Windows server 2003 servers to upgrade existing Windows 2000 servers.
  • Created new user mailboxes, shared mailboxes and distribution lists.
  • Delegated access to public folders.
  • Handled mobile messaging applications such as Blackberry.
  • Monitored Exchange/Active Directory backups; performed manual TSM backups and restores as needed.
  • Provided Tier 2 support for users, tracked via PeopleSoft CRM.
  • Provided general system administration duties in a Windows Active Directory environment.
  • Produced Exchange system technical documentation for application deployment, configuration, and related processes.

Help Desk Engineer

Confidential, Washington, DC

Responsibilities:

  • Installed and configured Windows server 2003 servers to upgrade existing Windows 2000 servers.
  • Created new user mailboxes, shared mailboxes and distribution lists.
  • Delegated access to public folders.
  • Message tracking and troubleshooting to resolve mail delivery issues.
  • Supported Offline Address book, Calendaring and free busy related issues.
  • Public Folder creation, replication and rights assignments.
  • Troubleshoot issues related to Outlook, database health, and client access.

Microsoft Exchange Administrator

Confidential, Bowie, MD

Responsibilities:

  • Microsoft Exchange Email Administrator and Microsoft network Systems Administrator
  • Performance tuning and optimization of Exchange 2003 Server for maximum performance.
  • Patched and installed service packs on all Exchange servers.
  • De-fragmented Exchange Databases in case of slow performance.
  • Troubleshot RPC over HTTPS configuration issues and resolved for optimal connectivity.
  • Resolved OWA access issues, spam and threat blockage.
  • Handled mail quota, delegation, rights management and individual mail restore.
  • Management of Double Take Replication Software for Exchange Information Store Replication to Disaster Recovery Site.
  • Time to time check authenticity of DR site with swinging Exchange Server to Disaster Site.
  • 3rd Level End user calls for Microsoft Outlook, attachment stripped of messages, mail delivery failure etc. boost Exchange Server performance via the registry in Exchange to ease the burden on Active Directory domain controllers and prevent Exchange server from using PDC emulator.
  • Provided support for VIP and non-executive users via phone, in-person, or remotely.
  • Administered mailbox permission delegation, DL creation and modification depend upon user’s requirement.
  • Create Modify and Maintenance of public folder for Enterprise FAX Routings.
  • Backup and restoration of all servers using Veritas Backup Exec 9.1.
  • Computer maintenance including monitoring, log review, testing, virus and spyware removal and system performance improvements.
  • Network maintenance, firewall and router configurations, Windows server maintenance and installation, Active Directory and Exchange server support, and database management support.
  • Troubleshooting wired and wireless networks on/off site.
  • Utilized remote control program to fix or diagnose problem. Identify whether issues are related to desktop computer hardware, operating systems and other approved software applications, as well as with peripheral equipment such as printers and scanners.
  • Utilized Active Directory to add, delete, disable, modify, re-set passwords and modifying user account properties.
  • Strong background in problem solving skills, including problem recognition, research, isolation and resolution steps.
  • Configured and managed network printers.
  • Installed and configured Linux Servers.
  • Managing local area networks run over a Microsoft Windows platform including installation of antivirus programs, running backups, and implementing disaster recovery solutions.

Network Administrator

Confidential, Rockville, MD

Responsibilities:

  • Microsoft Network Administrator/Systems Administrator
  • Performed hardware/software installations, upgrades, patches, and administration of Windows Servers, printers, switches, backups, in an enterprise network environment.
  • Designed and configured current Network architecture to run better and faster with a small budget.
  • Installed workstations, users, and created Network shares to increase security.
  • Worked unsupervised on many projects at all levels.
  • Analyzed current servers, software, workstations, switching and cabling, and made performance, and cost-effective upgrades when needed.
  • Provided a complete and accurate documentation of all support network and infrastructure.
  • Troubleshoot any server network, or PC problems, providing a resolution in a timely manner.
  • Installed, implemented, managed, and configured NT networks.
  • Installed and upgraded of hardware and software, testing, design, and troubleshooting.
  • Installing and configuring client/server and peer to peer networks.
  • Installed and configured various protocols including TCP/IP.
  • Managed and created user and group accounts and security policies.
  • Creating and managing directory shares.
  • Managing printing services.
  • Installing and configuring RAS/Dun.
  • Remote systems administration of users and services
  • Integrated NT Servers and Workstations, and Windows 98 with Netware and Unix.

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