SUMMARY:

• Multifaceted IT professional with more than 10 years of experience in systems administration, network operations management, and technical support. Strong team player with the demonstrated ability to increase efficiency, improve internal and external customer satisfaction, and resolve issues quickly and accurately. Detail - oriented specialist, with a strong ability to correctly document processes and procedures. Experienced in a wide range of IT software and hardware.
• Systems Administrator with 10 plus years of experience primarily in the field of VMware Infrastructure and Windows server implementations.
• Engineering level experience with Design, implementation and management of VMware infrastructure using ESX server 3.5 and 4.0.
• Administrated and managed a 200 node VMware ESX environment with multiple clusters.
• Experience with Windows server 2003 and Windows server 2008 system administration and Active directory administration in large enterprise networks.
• Design and implementation of large multiple node Microsoft cluster configuration for File and Print services.
• Design and implementation of global monitoring solution using SCOM, HP SIM and Dell Open Manage.
• DNS/DFS/DHCP/WINS Management, Standardizations and Implementations.
• Design and implementation of Tier1 applications for larger clients.
• Citrix Presentation Manager Management and troubleshooting.
• Hands on experience with HP Proliant Servers and Dell Power Edge rack mount servers.
• Experience with Vcenter Server4.0 and ESX server 4.0/4.1
• Support of SQL Server 2000 and 2005 for database administration purposes.
• Experience with HP Blade System C-class enclosure (7000) using Onboard Administrator.
• Hands on experience with Vizioncore vReplicator and vConverter DR.
• Good understanding of Disaster recovery plans and implementations.
• Experience in managing and supporting LAN/WAN systems.
• Excellent experience in administration, configuration, troubleshooting of Windows XP, Vista, Windows 7 workstations.
• Installation and configuration of network printers and printer management, Scanners and Plotters.
• Excellent communication and problem resolution skills on network hardware and services.
• Experience with Windows Patch Management System using WSUS.
• Excellent organizational skills to function effectively under time constraints, within established deadlines.
• Very good understanding of SAN and NAS systems.
• Ability to solve technical support problems. Able to learn new technologies quickly and optimize process within reasonable time.

TECHNICAL SKILLS:

VMware VSphere: , ESX server 3.5, 4.0, Virtual Center 2.5 and 4.0.Windows 2003/2008 Servers •Windows 7 • Windows XP, Exchange Server 2007 • Citrix/Metaframe • Domains • Lotus Notes • Tivoli • Exceed • Putty • Telnet • MVS & VM (DDF) • Net View • DNS • Novell Client • TCP/IP • LAN/WAN • UNIX • Mainframe • Avaya IP Agent • Citrix Portal and Applications • Active Directory • User Accounts • Email Accounts • SharePoint • VPN Core Operating System processes • Peregrine Service Center • Remedy • Command Line Operating Systems • AIX • Firewall • HTMLOperating System/Backup Software Veritas NetBackup, Tivoli Storage Manager

Security Solution: Symantec, McAfee and CA eTrust security suites, Kaspersky Internet Security

Hardware: Dell PowerEdge, 2850, 2950, 6950

PROFESSIONAL EXPERIENCE:

Confidential, NY

IT Consultant

Responsibilities:

• Design and implementation of a true Disaster recovery environment.
• Design, implementation and management of a 200 node ESX Server environment using multiple clusters.
• Design and implementation of a true monitoring solution using Systems Center Operations Manager.
• Design and implementation of multi node windows 2008 failover clusters.
• Management of Active Directory Infrastructure.
• Management of DNS/WINS/DHCP and DFS infrastructure.
• Design and Implementation a VMware VSphere test environment using vCenter 4.0 and ESX 4.0
• Integration of legacy forests to strategic production forest and Optimized Active Directory.
• Support of Systems Management Solutions including SCOM and HPSIM.
• Management of HP Blade System C-class enclosure (7000) using Onboard Administrator.
• Design and implementation of vReplicator for disaster recovery tools.
• Hands on experience with VMware Update Manager and vConverter.
• Management of Active Directory users and computers.
• Management of Windows 2003/2008 Microsoft clusters.
• Configured and managed VMware ESX server 3.5, 4.0 and Virtual Center 2.5 and 4.0
• Management of MacAfee ePolicy Orchestrator System 3.5 for Virus Management.
• Build and configuration of Windows Server 2003 and 2008 servers.
• Deployed monthly Microsoft security patches to both servers and workstations via WSUS.
• Exchange 2003 Support and Citrix Server Support.

Confidential, NJ

Network/System Administrator

Responsibilities:

• Configured and managed VMware ESX server 3.5 and Virtual Center 2.5.
• Designed and implemented a 45 node ESX environment using multiple clusters.
• Converted 150 plus physical to Virtual conversions for datacenter consolidation project.
• Management and administration of Windows 2000/2003 Active directory.
• Management of Microsoft Clusters for File & Print, SQL, and Tier1 applications.
• Member of Windows 2003 Baseline Project Support of distributed enterprise.
• Performed hands-on administration and monitoring of Computer networks (LAN/WAN).
• Responsible for Technical and Recruitment activities.
• Managed the installation and configuration of Windows 2003 Server and XP Workstations.
• Installation, configuration and Administration of IIS web servers.
• Installation and configuration of DNS, DHCP and WINS servers.
• Managed Active Directory services. (Created Accounts, Reset Passwords, and Allowed Access to different Directories using NTFS permissions).
• Provided server and client support for all issues such as logon failures, account lockout, network connectivity and authentication issues.
• Configuring Routers w/Cisco routing protocols RIP, IGRP, OSPF, BGP, EIGRP and Static Routes.
• Troubleshot and resolve computer problems; built and upgrade systems; install software and perform general troubleshooting.
• Handled multiple tasks to meet project deadlines.
• Develop and update the required network/system administration documentation.

Confidential, NYC

Technical Help Desk Analyst

Responsibilities:

• Briefed customers and/or management on status of resolution efforts.
• Resolved complex user systems issues
• Created incident/change tickets using Remedy and Peregrine Service Center Incident/Change Management.
• Recommend system or process improvements including procedures,, and enhanced documentation.
• Documented over 2000 incidents, ensured that all problems were resolved, and maintained SLA.

Confidential

Technical Support Agent

Responsibilities:

• Opened more than 800 problem records, and worked closely with senior support and service delivery managers to ensure resolution to customer technical problems in timely, efficient manner.
• Supported Starwood Hotels, McKinsey, and Bristol-Myer Squibb with network, LAN, WAN, VPN, Outlook, and Blackberry issues.

Confidential

Network Operator

Responsibilities:

• Followed documented procedure for severity and ensured problem resolution.
• Maintained accurate problem records with problem management processes including outage times, time line and error messages received, and assigned unresolved problems to recovery center.

Confidential, NY

Network Operator, IBM Network/Server Operations

Responsibilities:

• Performed initial alert response, verification, and original problem documentation.
• Ran C-Lists on network servers to ensure that all components are operational (Level-1 and Level-2).
• Adhered to FDA documentation.

Confidential

PC Support

Responsibilities:

• Installed and configured application software, PC hardware, and related software.