Application Support Administrator Resume
Atlanta, GA
SUMMARY:
- Information technology professional with experience in virtualization, systems and network administration, project management, and advanced troubleshooting
- Broad range of technical experience including installation, maintenance, configuration, and problem analysis of Red Hat Enterprise Linux, Ubuntu Linux, Sun Solaris, Unix, Windows systems, network switches, firewalls and routers
- Project management in data network infrastructure planning and server consolidation
- Deep understanding of Unix and Network Administration ( Solaris 7, 8, 9 and 10 ; Fedora and RedHat Linux,; SCO Unix); Microsoft Windows (95, 98, ME, NT, 2000, and XP, 2003 server, Vista) operating environments; Unix shell scripting (Bourne, Korn, and Bash shells). Cisco network routers, switches, and firewalls.
TECHNICAL PROFILE:
Operating Systems: Red Hat Enterprise Linux 5.4 to 6.2; Centos Linux; Ubuntu Linux; Suse Linux; Sun (UNIX) Solaris 6, 7, 8, 9, 10; Microsoft Windows 95, 98, ME, 2000 Professional, NT 4.0, XP, 2003, Windows 7
Network Services: DNS (Bind and Tiny), Haproxy, Varnish, Nginx, Apache, Unicorn, Mongrel, NFS, LDAP, Samba, FTP
Virtualization: OpenStack; RHEVM (Redhat Virtualiation);VMware; KVM
Hardware: Several Sun Microsystems workstations and server products, Sun ILOM, RAID, Sun Storage, AMD micro, Penquin, Dell and Rackable systems
Scripts / Languages: bash as primary, debug and reverse engineering of perl, php, python, and others
PROFESSIONAL EXPERIENCE:
Confidential, Atlanta, GA
Application Support Administrator
Responsibilities:
- Responsible for daily maintenance, troubleshooting, and diagnostics of several network monitoring applications and services.
- Hands on systems an application administration
- Develop subject matter expertise on the Hammer XMS application.
- Design, implement, and support a monitoring framework for all Hammer XMS devices.
- Routinely analyze and diagnose complex network monitoring applications and systems
- Assist other teams with design and implementation of monitoring scripts for given parameters.
- Provide multi team support for Guardian and Edge Health application issues
- Review existing monitoring applications and scripts to provide improvements and bug fixes.
- Resolve device monitoring escalated requests within and external to my Confidential team
Confidential, Atlanta, GA
LINUX SYSTEMS ADMINISTRATOR
Responsibilities:
- Identify software components for several complex and diverse web properties.
- Convert puppet configurations to accommodate move from AWS to private cloud for these properties.
- Test and adapt complex web environment to private cloud.
- Administer puppet updates and changes for virtual Linux systems
- Implement new and converted Nagios configurations for appropriate monitoring.
- Determine functional interaction of various scripts, in bash, pearl, php, and python, and adapt accordingly.
- Debug and troubleshoot web service failures with Apache, Tomcat, Memcache, and others via log analysis and error research
Confidential, Atlanta, GA
SENIOR LINUX SYSTEMS ADMINISTRATOR
Responsibilities:
- Deploy and maintain servers and their applications
- Performance tuning of applications and systems
- Perform patch management of Linux servers
- Collaborate with systems engineers and network engineers to ensure optimal system and application performance
- Perform hardware capacity reviews and provide suggestions based on current trends
- Document and diagram all systems and inter - dependencies
- Write scripts and procedures for day-to-day operations
- Participate in the on-call rotation
- Research and report open client issues
- Escalate known bugs and issues to the development team
- Provide tier 2 support of systems (Windows, Linux) and applications (Apache, Nginx, Varnish, and others.)
- Conduct periodic technical training in house
Confidential, Atlanta, GA
LINUX SYSTEMS ENGINEER
Responsibilities:
- Systems Administration: Install, upgrade, maintain, and diagnose, Solaris and Red Hat Linux OS and additional software tools in a 24/7 3000 plus server/node High Performance, Cloud Computing, Data Center.
- Administration, support, and development of software and hardware tools providing
- Develop and Maintain multiple bash scripts providing automated user creation, systems monitoring, and automation tasks in across 3000 plus compute nodes and servers running Solaris Unix and RedHat Enterprise Linux 4 and 5.
- Monitor system and network activity, through Nagios, Ganglia, and custom written shell scripts, for indications of problems in an effort to identify and remedy system issues.
- Collaborate with other internal and external team members to identify ideas and solutions for a variety of technical issues.
- Develop and manage hardware break and fix processes to minimize downtime due to hardware related failures.
- Interface with vendor hardware support personnel to insure hardware repairs are completed in a timely manner.
Confidential, Atlanta, GA
SENIOR IT SPECIALIST
Responsibilities:
- nstall, maintain, backup, and restore Solaris 10 and Windows 2003 servers, Sun and PC workstations with Solaris 9 and 10, LAN and WAN networks for seven Confidential locations.
- Provide level II and III support to local technicians, engineers, and customer technicians in diagnosis and correction of network, software, and hardware issues.
- Plan and implement installations of Sun and PC hardware, software, and applications.
- Develop, design, and install network infrastructure of all Confidential locations including, ISP, Cisco and Peplink firewall/routers, Cisco and Dell switches, power and HVAC capacity. Determine best practices in regards to technical policies and procedures.
- Create site documentation and procedures regarding Network and Server installation and maintenance.
- Researched, Designed, and implemented remote lab access for internal and external Confidential customer access utilizing SSH and VNC.
- Sourced and installed ISCSI virtual tape library solution to replace existing SCSI tape solution.
- Implementation of the ISCSI VTL allowed Confidential and its customers to have global access to a larger and more reliable VTL solution.
- Instituted use of VMware imaging on 2003 workstations to support a variety of Confidential customer initiatives
- Designed, installed, and configured three remote Sun cluster labs consisting of sixty sun midrange servers along with storage and network peripherals.
Confidential, Atlanta, GA
SENIOR TECHNOLOGY SPECIALIST
Responsibilities:
- Manage public and private networks consisting of seventy five Sun Workstations, Sun Servers, Desktop Personal Computers, and Laptop Personal Computers.
- Maintain, Install, and Configure Solaris (7, 8, 9, and 10).
- Upgrade, Install, and Maintain workstations and servers.
- Routine tasks include patch installation, performance monitoring and tuning, network configuration and analysis, jumpstart, backup and recovery, RAID management, logical and virtual volume maintenance, security, Cisco Pix firewall.
- Configuration of network services (NFS, DNS, Apache, SSH, Trusted Host Access, NIS, Samba, NTP, SSL, DHCP, Sendmail, Qpopper, Postfix).
- Created, installed, and maintained several shell scripts to automate jumpstart, routine backups, remote server and service monitoring, lab server temperature monitoring, class room and lab configuration (Sh, Ksh,, Bash, Awk, Sed, Perl).
- Update and maintain hardware and software inventories.
- Assist facility personnel with technical issues and questions.
- Continually assist technicians and customers with system installation and configuration issues.
- Diagnose and order new hardware and replace faulty equipment components.
- Determine best practices in regards to technical policies and procedures.
- Coordinate movement of site equipment and personnel to new locations.
- Plan for increases in capacity based upon internal and external metrics.
- Design, plan, and install system upgrades, storage solutions, network, electrical and HVAC capacities.
- Implement, document, and maintain backup and system procedures.
- Specify electrical, network, and cooling requirements for new facilities.
- Conduct site moves without service interruption to customers or requiring employee overtime.