SUMMARY:

• Learned skills required for effective security, systems troubleshooting and network support.
• Examined operating system functions and computer architecture.
• Networking concepts including LANs, WANs, protocols, topologies, and security.

TECHNICAL PROFICIENCIES:

Help Desk

Telephone Support

Systems Administration

Systems Engineering

Systems Security

System Repair (Component Level)

Project Management

SOFTWARE PROFICIENCIES:

Microsoft Office 2003, 2007, 2010Microsoft Windows 2000, XP, Vista, 7

Mac OS\OSX\iOS Windows Server 2003, 2007, 2012

Microsoft Operations Manager 2005 HP Service Desk Symantec Endpoint Protection 12 HP Service Center

HP/UX Altiris

RedHatUbuntu

VMWareVSphere

ExchangeRemedy

SMSSiebel

AcronisPeregrine

TriversitySAP

PDMRSA Token VPN

Symantec GhostWinPE

CentOS 5.7SCCM

SQL 2008 R2 Orchard Harvest 8.5

CentralinkHB Advisor

Active DirectoryHyper - V

App-VPowerShell

Configuration Manager 2012 R2

PROFESSIONAL EXPERIENCE:

Confidential

SCCM Administrator

Responsibilities:

• Managed Configuration Manager 2012 R2 environment.
• Patch management using WSUS, Day to day administration and troubleshooting of Windows Clients including Virtual Desktops.
• Report creation for compliance and metrics reporting.

Confidential, Nashville, TN

Infrastructure Engineer

Responsibilities:

• Rationalization of Enterprise Application Catalogue for Windows 7 compliance.
• Application Engineering for XP to Windows 7 migration project.
• Conversion of APP - V applications to standard applications.
• Preparing Windows 7 Enterprise\Windows 8.1 Enterprise build image WIM’s for deployment.
• Created Virtual Environment (Hyper-V) with clustered-node Virtual machines for application packaging environment.

Confidential, Jersey City, NJ

SCCM Engineer

Responsibilities:

• Managed Microsoft System Center Configuration Manager, SCCM 2007 /2012
• Worked with SCCM Client manager and Appsense.
• Active Directory work including migrations, SME, creating Group Policies
• Other duties included Patch management using WSUS, Windows Server Update Services, Day to day Systems Engineering, administration and troubleshooting of Windows Servers including virtualization - VMware, Network administration,
• Design, development and implementation of projects - systems operations, Production support
• Co-created process for migrating virtual and physical XP machines to Windows 7 with minimal loss of productivity.
• Improved SLA deliverables process for problem tracking and trends management.
• Completed scope of responsibility for project within time and materials constraints.

Confidential, San Francisco, CA

Systems Analyst

Responsibilities:

• Led process analysis and recommends, prioritizes and implements plans for improvements and enhancements to new and existing application systems and reports.
• Provided consultation to systems users, including Management Staff, on applications and related processes to ensure organizational effectiveness.

Confidential, Emeryville, CA

Systems Engineer

Responsibilities:

• Configuring, maintaining and troubleshooting Windows Server 2008 R2, SCCM 2007 / 2012 and SCOM Infrastructure.
• Performing regular SCCM Health Checks of Site Server, System, Database and Client status, event logs, system performance, status filter rules, inboxes, disk space availability, file cleanup and server backups.
• Symantec client management, patching and updates.
• Preparing Windows 7 build image WIM with SCCM, adding device drivers and application packages and deploying to SCCM clients using task sequence.
• Administration of Infrastructure and Laboratory Information Management System. Created process for OSX\Windows XP\Windows 7 deployments. Managed fleet of iPhone devices.
• Documentation of Orchard Harvest LIS 8.5 upgrade.
• Engineering and Implementation of processes which led to a successful Windows 7 migration project.
• Inherited iOS\OSX development responsibilities, and created successful iOS application for in house deployment.
• Replaced existing NAS system with upgraded SAN cluster.

Confidential, Alameda, CA

Jr. Project Manager

Responsibilities:

• Engineering: Application certification for Windows 7
• Training, Metrics Management, Scheduling, and Supervision of 4 direct reports.
• Profile capture and deployment using Windows Easy Transfer
• Helpdesk\Support\Exchange\Active Directory Administration
• Creation of Migration Laboratory to support Engineering effort
• Document control and technical writing of all processes.

Confidential, San Francisco, CA

Solutions Engineer

Responsibilities:

• Managed Microsoft SCCM deployments company-wide. Provided infrastructure support and assisted in the maintenance and troubleshooting of SCCM, and client workstations;
• Reviewed and assessed SCCM infrastructure in order to troubleshoot SCCM related issues.
• Process creation for implementation of EPIC EHR over several regional campus sites.
• Engineering and Implementation of Ergotron Cart systems for mobile EHR charting and medication orders, allowing for more facetime with patients, and one complete integrated system.
• Built workflow processes and Process Lab for build and implementation of over 7000 new machines.
• Budget management - project expenses and vendor management for multi-million dollar CapEx.
• Engineering services: EPIC Hyperspace pre-deployment remediation.
• Engineering solutions: Windows 7 \OSX\Office 365 Pre-Deployments
• Created workflow and staging environment.
• Administer and support WSUS environment, including approving, testing, and deploying updates via WSUS in SCCM and troubleshooting failed updates; maintenance windows and staggered updates deployments.
• Managed SQL 2008R2 database. Performed queries and developed reports.
• Responsible for Vendor Management and budgeting analysis.
• Deployment of Electronic Health Records (EPIC) to 9 large hospital campuses.

Confidential, Alameda, CA

Jr. Project Manager

Responsibilities:

• Engineering: Application certification for Windows 7
• Training, Metrics Management, Scheduling, and Supervision of 4 direct reports.
• Profile capture and deployment using Windows Easy Transfer
• Helpdesk\Support\Exchange\Active Directory Administration
• Creation of Migration Laboratory to support Engineering effort
• Document control and technical writing of all processes.

Confidential, Boston, MA

Systems Administrator\Windows Engineer\Helpdesk

Responsibilities:

• Build-out and Migration of Symantec Backup Exec Server 2010R2
• Level II support and troubleshooting for applications.
• Ticket Tracking and Management using Spice works.
• Advanced software support for Windows 7, XP, Mac OSX and Linux Operating Systems.
• Advanced Engineering support for Windows Server 2008 Enterprise, Windows Server 2003 and CentOS 5.7.

Confidential, Providence, RI

Senior Network Engineer

Responsibilities:

• Managed network infrastructure including Cisco switches and routers.
• Acted as top level escalation support for Network and Systems Administration to include: Active Directory, Exchange and Windows 7.
• Administration for iPhone (Mobile Iron) and BES
• Responsible for Vendor support and Management.
• Desktop Engineering for local Windows 7, XP and OSX users.
• Documentation of all processes.

Confidential, Stamford, CT

Senior Systems Engineer

Responsibilities:

• Migrated Infrastructure from Zen works to SCCM.
• Engineered unattended imaging process to be used in AD\SCCM environment.
• Migrated Infrastructure from Novell to Active Directory.
• ITIL 1.5 Documentation of all processes.

Confidential, Worcester, MA

Team Lead/Migration Project Supervisor

Responsibilities:

• Scheduling of departmental migrations.
• Training, Metrics Management, Scheduling, and Supervision of 4 direct reports.
• Document control and technical writing of all processes.
• Personality capture using Altiris Personality Capture Transplant
• Imaging and setup using PXE, WinPE and Altiris Console.

Confidential, Cincinnati, OH

Systems Engineer

Responsibilities:

• Level II engineering support and troubleshooting for Mac Engineering Laptops.
• Ticket Tracking and Management using HP Service Desk.
• Advanced software support for all Microsoft and Linux Products.
• Advanced hardware support for Engineering Platforms.
• Windows 7 / Office 2010 Migration planning and execution.

Confidential, Westborough, MA

Deskside Support Analyst

Responsibilities:

• Level III support and troubleshooting for Pharmaceutical applications.
• Ticket Tracking and Management using Clarify.
• Helpdesk\Support\Exchange\Active Directory Administration
• Support for Windows XP and Mac OSX.
• VPN Troubleshooting and support.

Confidential, Wilkes Barre, PA

Application Support Analyst

Responsibilities:

• Level II support and troubleshooting for Pharmaceutical and Blackberry applications.
• Ticket Tracking and Management using Siebel.
• Support for Lotus Notes and Exchange.
• Helpdesk\Support\Exchange\Active Directory Administration
• VPN Troubleshooting and support.

Confidential, Westborough, MA

Systems Security Specialist

Responsibilities:

• Provided full range security analysis and resolution for retail infrastructure utilizing SQL as a back-end in a fast-paced highly visible project environment.
• Providing remote administration to Windows 2000\Triversity POS systems and servers, utilizing FTP, Ericom, RDC, SSH, VNC and Telnet.
• Technical Support and Administration for hardware resolution with Peregrine and HP Service Center as a ticket tracking platform.
• Technical Writing and Project Management spreadsheet analysis with Microsoft Project and Excel.

Confidential, Providence, RI

Systems Administrator

Responsibilities:

• Support and administration for Active Directory, Symantec and Microsoft Products in a mixed Linux\Unix\OSX\Windows environment.
• HP Cluster administration featuring Redhat in an Enterprise environment.
• Helpdesk\Support\Exchange\Active Directory Administration
• Network diagnosis, resolution and monitoring utilizing Microsoft Operations Management.
• Full hardware and software support for domain, workstations and servers.

Confidential, Wellesley, MA

Pharmaceutical Support Analyst

Responsibilities:

• Level II support, troubleshooting Workstations, Blackberry and applications in a Lotus Notes environment.
• Ticket Tracking and Management for Global Service Center diagnostics and routing using Siebel.
• Support for Active Directory, and Lotus Notes.
• Software support for all Microsoft Products.
• VPN Troubleshooting and support.

Confidential, Charlotte, NC

Laboratory Administrator

Responsibilities:

• Provided support for server test lab.
• Testing of hardware and software patches and upgrades.
• Owning and managing multi-departmental ticket queue and acting as final resolution for all tickets.
• Work with supporting servers and workstations, printers, banking center peripherals, and network infrastructure with Microsoft Operations Manager.
• On regular basis installed new operating system and application builds to servers and workstations to support rapidly changing test schedules.
• Assisted with the coordination of new hardware purchases and act as primary support on all installations of new and used equipment.

Confidential, Marlborough, MA

Systems Administrator

Responsibilities:

• Support for Active Directory, Exchange, Symantec, Blackberry and Microsoft Products
• Part of team responsible for decreasing HEAT ticket count.
• Installing, configuring and troubleshooting network appliances utilizing Microsoft Operations Manager 2005.
• Microsoft Windows XP, 2000 and NT troubleshooting using Symantec and ERD Commander