PROFESSIONAL SUMMARY:

• Very comfortable working within a fast paced high - stress environment.
• Strong communication skills and exceptional customer service skills.
• Strong team player; firm believer of collaborating and sharing useful information that may add to the strength of the overall team.
• Possess strong analytical and troubleshooting skills.

TECHNICAL SKILLS:

OS & Enterprise Vendors: Cisco IOS, ASA/Pix, Juniper Junos, Checkpoint Provider 1, Nokia IP Firewalls, Resilience, AT&T Network-Based Firewall (NBFW), Fortinet Fortigate, AT&T Secure E-Mail Gateway (SEG), BMC Remedy Ticketing System, BMP Ticketing System

Hardware & Connectivity: Cisco 2800/2900/3800/7600 Series Routers, Cisco Catalyst 2900/3500/6500 Series Switches, ASA 5500 Series, Nokia IP 500 Series, Bluecoat Proxy SG 300/600 Series, T1/T3 Multilink Circuits/Bundles, Fast Ethernet, Gigabit Ethernet, WAN, LAN, TCP/IP, UDP, DNS, DHCP, OOB Modems

Layer2/3 Protocols: VTP, 802.1q, ISL, STP, CDP, RIP, RIPv2, OSPF, EIGRP

Network Technologies: Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), URL Filtering, Network Monitoring Tools: S.M.A.R.T/VizGems/Nagios

Desktop Technologies: Unix, Linux, Mac OSX, Windows

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Network Security Engineer

Responsibilities:

• Provide technical support within a three-tiered level team and escalate troubleshooting cases as necessary.
• On a daily basis, act as the direct interface with the customer and gather the minimum data set required to identify and troubleshoot reactive issues for a wide variety of problems on multiple managed devices.
• Proactively monitor multiple vendor platforms (Checkpoint, Fortigate, Cisco ASA/PIX, Bluecoat, etc.) for health and performance issues. Address 90% of proactive inbound issues and escalate as necessary.
• Work directly with network engineers on the client end in creating and implementing change requests to attain the desired goal of the client on a case-by-case basis.
• Follow all internal process of handling highly sensitive clients during high severity events and outages and ensure timely escalation and support is provided.
• Identify gaps in process and work with peers and managers to develop methods to increase efficiency of workflow on the floor and better serve client’s needs.
• Work with third party vendors and on-site technicians for live troubleshooting, hardware replacements and upgrades as necessary.
• Implement changes based on customer request (MACD) including creating objects, group objects and pushing firewall policies.
• Maintain excellent level of documentation for each incident using the Remedy ticketing system.
• Configuring and optimizing routers, switches, load balancers, and routing protocols,(BGP, EIGRP, OSPF etc)

Confidential, Durham, NC

Network Services Network Implementation Engineer

Responsibilities:

• Work for an enterprise telecommunications systems integrator that implements solutions for federal and commercial customers worldwide.
• Work and collaborate with Cisco LAN/WAN engineers with different ranging skill sets from all over the United States and come together as a team to accomplish the mission at hand.
• Work remotely with on-site field engineers for the installation of Cisco routers, switches, APs, WLCs and provide guidance as necessary in migrating enterprise level clients networks from old hardware to new hardware and verify all baseline testing is successful at the successful completion of each migration.
• Troubleshoot and resolve complex networking issues that arise on a case by case basis per each migration and maintain a high number of successful migrations under strenuous deadline time frames.
• Work with, configure and troubleshoot wireless technologies dealing with Aruba and Cisco hardware. Responsible for troubleshooting layer 2 and 3 issues, troubleshooting wireless AP issues and performing failover testing of the network for both wired and wireless connectivity post-migration.
• Document and report issues meticulously for internal improvements as well as to be able to clearly present the client with thorough analysis of successful as well as unsuccessful migration events.
• Configure, maintain and Install F5 and Alteon load balancers.

Confidential, Richardson, TX

Senior IT Analyst

Responsibilities:

• Lead outage/incident calls to minimize service interruption to major Confidential online and batch applications.
• Worked with different internal groups such as Development, EMAS, INFRA, Operational and PMs.
• Coordinated between Development, Users, and production support teams to deploy and validate new changes and resolved defects prior to pushing to production

Confidential, Richardson, TX

Implementation Manager

Responsibilities:

• Responsible for the on-going operational assurance of AT&T’s Consumer Wireline Usage Applications such as Light Speed Rater, A&F and Xacct.
• Helped the business grow the clientele base from a 100,000 to over 1 million within a year by streamlining the application process and services to the customers.
• Helped AT&T maximize revenue and avoid contra-revenue charges by minimizing billing errors and re-issuing usage billing when necessary.
• Monitored Enabler usage (IPTV, VOIP).
• Assured Guiding & Rating processes were running per expectations.

Confidential, Richardson, TX

Senior Analyst/Acting IT Manager

Responsibilities:

• Responsible for the design, development and execution of User Acceptance Testing (UAT) for incremental software releases on Cingular Wireless’ Telegence billing/Enabler system.
• Lead the WLNP testing effort from end to end to ensure the release of the project before the federally-mandated deadline, consequently avoiding a multi-million dollar penalty against the business.
• Drive FBF (Flexible bill Formatter) testing effort to provide customers better and easy to understand bills.
• Participated on production road map calls, readiness meetings and URD sessions.
• Developed scripts to automate different processes using Shell scripting language.
• Prepared status reports for upper management and took an active role in daily team meetings.