Network Manager\Project Manager Resume

SUMMARY

Passionate and dedicated IT Manager wif comprehensive IT Management, Project Management, and Service Desk experience.
Expertise in IT process improvement using Six Sigma to drive out defects, and ITIL principals to develop and maintain consistent IT service delivery.
Technical manager dat demonstrates the ability to think outside of the box to solve operational issues. Adept at managing multiple projects from planning to delivering objectives in a timely manner.
Effective at communicating project and process improvement plans to both the service delivery team and senior management.

PROFESSIONAL EXPERIENCE

Confidential

Network Manager\Project Manager

Responsibilities:

Consult wif users to evaluate requirements, recommend designs, plan projects and coordinate tasks in order to conduct installation of network equipment, software and tools
Install, configure and maintain network components
Recommend network solutions for short, medium and long term projects
Analyze and resolve technical issues dat arise
Monitor all network switches, routers and firewalls while maintaining as required
Provide reporting on current network infrastructure
Manage IP Tel hardware and systems
Provide second level support, including connectivity issues and LAN\WAN performance, to end users for all aspects of networking
Assist wif the implementation of network upgrades
Monitor and maintain system logs and records encompassing all network objects
Coordinate service, updates, repairs for network and IP Tel hardware
Assist wif implementation of IP Tel systems and provide ongoing support
Collaborate wif vendors or third parties to resolve complex network problems

Confidential

Project Manager

Responsibilities:

Managed applications back office support team from 3 centers ( Dallas, Houston, Mexico City)
Project Management for new client implementations and delivering services under contractual agreements
Managed project budgets and maintained project plans from discovery to go live until we reached a steady state wifin the time constraints of the project
Used ITIL and Six Sigma to analyze and improve defects in daily operations for core applications and business procedures . From root cause analysis to process improvement to running reports to quantify our improvements

Service Delivery Manager

Change Manager

Responsibilities:

Worked client advocate and owned SLA compliance for contractual obligations
Lead weekly meetings wif the client and performed quarterly business reviews including forecasting business needs throughout the year
Worked as change manager coordinating network outages, SQL Server changes, and used flow charts to define procedures, Tool owner for Vantive, Prophet, S3, and Support Magic.
Point of contact for the client and the core business teams during network crisis or unplanned loss of service

Confidential

Help Desk Tier 2

Responsibilities:

Technical escalation for tier one halpdesk analysts
Wrote and maintained technical noledge database work instructions
Worked as Exchange Administrator and monitored SLA compliance for halpdesk
Worked on daily change management to SQL servers using TRANS and Business Objects, and Prophet

TECHNICAL SKILLS

Software: Microsoft Office(Word, Power Point, Access, VISO, Project, Front Page, Outlook, Excel), Windows Hyper V, Norton Ghost

Operating Systems: Windows 8, Windows Vista, Windows 8, Windows Mobile, Droid platforms, I Phone Platforms

Networking: IIS 4.0, Ethernet, Sonic Walls, LANS, WANS, TCP/ICP, DOS, Windows Hyper V

Administration: SQL and Oracle databases. Exchange, Microsoft Dynamics NAV Solutions, Vantive, S3, Knowledge Management Database, Right Answers, LogMeIn remote rescue, and Clarify. Using several methods to adjust SQL data using basic VB code.

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