PROFESSIONAL EXPERIENCE

Network Administrator

Confidential

Responsibilities:

• Project is divestiture of Confidential from joint venture between Cargill and ConAgra after 18 months.
• As part of teh Network Conversion Team to move both networks to Ardent Mills’ own network, teh Network part was deploying a Cisco 4331 router wif two Confidential - 1 circuits using EIGRP and BGP4 dynamic routing for local and provider routing Confidential a ConAgra mill.
• Also deployed Aruba AP’s and Controller for wireless connectivity throughout teh mill and assist wif deploying Cisco VoiP phones and Confidential for fax lines.
• Troubleshot any networking issues wif corporate office in Denver during cut-over as well as any local networking issues afterwards involving fax machines, printers, MS Surface and PC desktops for teh following two days.
• recommended using MFR (Multilink Frame Relay) to get full 3 Mbps utilization, which they successfully implemented two days later.
• Confidential Culpeper, VA, during cutover, had to design and implement a secondary wireless network quickly into local broadband carrier as teh second T1 was out to Confidential &T for maintenance.

Network Deployment Engineer

Confidential

Responsibilities:

• On team of 16 consultants along wif six Confidential employees to deploy, upgrade firmware/software, configure, device test (3G/4G phones) and troubleshoot issues wif teh next-generation Verizon Service Enforcement Platform (VSEP) network element based on an Emerson/Artesyn 4440 ATCA chassis using a Linux OS, including HP C7K for compute, and P2K and NetApp for storage.
• dis internally developed device will
• increase teh 3G/4G network speed 5-30% using TCP & Video Optimization and
• gather analytics to offer Toll Free Data (and future Internet) Services.
• Also upgrading and testing Verizon Element Management System (VEMS) that runs on a UCS server using a Linux OS and is a management GUI for VSEP.
• Spent 10 weeks last Spring Confidential teh Innovation Center in Waltham, MA testing new 1.x software releases for both VSEP and VEMS.
• small teams of 2-3 people, travel to a market to do
• stand alone integration,
• Enterprise Data Network (EDN) integration, then Cisco PGW and Juniper MX960 router integration,
• 3G/4G customer traffic migration and
• ATP functionality and performance testing before turning over to teh region for operational support and ownership.
• Went to HQ in NJ for one day as part of team to create Release 2.0 Playbook for field deployment.

Network Engineer

Confidential, Bentonville, AR

Responsibilities:

• Support teh worldwide network infrastructure in teh Network Engineering Optimization & Operations team.
• Strong understanding of networking technologies and Cisco products, including; TCP/IP, DHCP/DNS, Routing (EIGRP, BGP4 & OSPF), Switching(6509/Nexus), QoS/SIP, Load-Balancing(CSS/ACE/F5), various LAN/WAN technologies (Frame Relay, MPLS, P2P) and wireless (WLC & AP’s - Cisco/Motorola).
• Work tickets, pages and occasional war rooms in diagnosing and resolving customer break-fix issues.
• Implement system changes wif internal Customers (Business units) and vendors for new services and PCI compliance.
• Work wif Monitoring and Alerting team as well as recommend tools (GigaStor) to manage & support 10Gb networks.
• Use StatSeeker, BNA/NNMI, Opnet(ATX/ARX), RedSeal, Wireshark, NAM, Remedy to isolate network problems, create configurations, and track issues and changes. Work on many critical projects (critical GRS, Moneygram NAT, GE BGP, Japan DRP to name a few) to support all business units (US Stores, Sam’s, Distribution Centers, International and Home Office) and vendors as well.

Network Engineer II/ Cisco Network Design Engineer

Confidential, Austin, TX

Responsibilities:

• Responsible for teh overall Layer 2-4 Cisco network design in support of teh clients’ individual LAN infrastructure Confidential teh Austin Data Center.
• Design, implement and support 6509’s L2/L3 MPLS VRF’s and VLAN’s, 3750G’s, Firewall Service Module L4, ACE Module and ACE 4710 Appliance, F5, WAAS devices that will eventually be upgraded to 10G network doing virtualization using Cisco Data Center 3.0 technology (Nexus 7000/5000) along wif VMWare vSphere 4.0 software.
• Reviewed client service requests for design impacts, recommend and implement design changes that improve routing and bandwidth efficiency, insure adherence to traffic latency tolerances, review and brief teh client and lifecycle team on emerging technologies and it’s application in teh clients infrastructure.
• provide Tier 3/4 support for difficult service delivery issues, and collaborate wif Austin Data Center engineering team in setting device-level configurations and options, Used Remedy Incident Tracking, Bridge calls, Visio, PowerPoint.
• Initially responsible for Layer 2 port assignments/turnups for Intel/AIX servers, VMWare hosts and Mainframes.
• Worked on standards for firewalls, including templates, request forms and VRF standardizations.
• Implemented firewall and port turn-ups, wif VLAN’s, changes wif Change Requests (Remedy) as well as resolve incident trouble calls, including carrying a pager and working after-hours when needed for critical P1 or P2 incidents or urgent projects.
• Used Opsware for management and configuration backups as well as ASDM for monitoring /troubleshooting, and Firewall, NAM, WireShark, Opnet & NI Observer packet captures to isolate critical and complex protocol issues, including IP and Port issues.
• Using Zenoss/VMWare 4.0ESXi/linux to monitor teh network and Opsware to backup network device configurations as well as Network Instrument’s GigaStor/Observer performance analyzer for performance and latency issues.
• Implemented in July, 2010 teh critical State of Texas EBT (Electronic Benefits Transactions) Confidential teh Austin Data Center, converting from F5 load-balancers to Cisco ACE 4710 appliances, and 3750G’s and from a L2 to L3 network.
• Worked 96 hour DR exercise for agency Confidential SunGuard in Philadelphia wif F5’s. Afterhours pager rotation to work P1/P1 SLA issues on weeknights, weekends and holidays.

Network Analyst

Confidential, Austin, TX

Responsibilities:

• Worked on a critical Cisco 7513 Decommission Project involved in moving IP, MLPPP, NxT1, BGP, ATM /Frame Relay and VLAN enterprise customers from old Cisco 7513 edge routers to newer Cisco 10K/12K and Juniper M20/40/160 edge/aggregation/core routers to relieve crashing and memory starvation problems;
• Also moved IP customers between Juniper routers as well as from Juniper to Cisco routers.
• dis involved building, testing and rolling new T1, T3, OCx circuits as well as building, testing and moving interfaces and Layer 3 network routing and BGP statements.
• Worked wif Alcatel/Tellabs DACs, Alcatel ATM/Frame Relay Switches, Cisco Cerent and Core Director Transport products as well as Circuit Vision and NetAnalyst for circuit design verification, pre-testing, re-design and order close out after successful roll.
• Worked wif various internal groups and field organizations on troubleshooting customer IP and routing issues as well as various Telco’s across teh US for pre-testing, scheduling and implementing night of teh role.
• dis involved prepping/researching during teh day wif some night work to do teh circuit cuts/rolls when scheduled. Took on added role of cleaning up routers and circuits, and putting public IP addresses back into inventory after new designs and rolls had been completed. Broadwing was acquired Jan 4, 2007 by Level 3 Communications.

Technical Coordinator

Confidential, Austin, TX

Responsibilities:

• Seven-week contract Confidential their Network Management Center/NOC to do swing shift, Level 1 work contacting customers via telephone and email of network and Telco outages effecting their WAN/LAN managed devices.
• Worked wif their HEAT Team working on critical account customers troubleshooting problems and also closing tickets after getting final resolution.
• Worked a critical POS/OC3 link outage wif Applied Material between Austin, TX and Santa Clara, CA.

Software QA Analyst

Confidential, Austin, TX

Responsibilities:

• Two-month contract for software QA testing of ReadOn, for MS and Netware environments.
• Tested a web-based product using IE/XP on a PC platform for functionality, features and recent patches for ActiveX bugs that had surfaced.
• Used bug-tracking software TestTrackPro from Seapine Software to open new bugs and verify fixed bugs in new builds.
• Also used storyboard and test scenario’s to exercise all areas of teh software in both passed and failed pre-test conditions in teh various lessons of each level.

NOC Engineer

Confidential, Rancho Cordova, CA

Responsibilities:

• Deciphered alert information and determined if a single interface, entire network node or multiple nodes were down.
• Troubleshot ATM, Frame Relay, PPP and HDLC WAN links problems; also power issues to equipment, including power supplies and WIC cards that needed to be swapped out by Verizon techs, once we dispatched.
• Worked many Frame Relay link problems in US, Caribbean and Latin American countries, where I would give teh DLCI/PVC (INACTIVE) number from network drawings and have either teh Telco restart teh Frame Relay circuit from teh switch or have teh remote site contact restart teh link from teh router to get LMI’s sent again to make teh PVC (ACTIVE).
• Opened trouble tickets and escalated problems to teh appropriate Telco’s for service restoration as well as Priority One escalations made to Management.
• Documented and communicated teh status of problems - both verbally as well as wif written updates in teh ticketing system.
• Tasked wif network monitoring, troubleshooting, resolving, escalation of critical network components and outages. Started four hours after Hurricane Katrina hit their major facilities in LA and MS, creating 350 tickets,
• and then two weeks later when Hurricane Rita hit near Houston, creating 60 tickets. Normal daily ticket count we worked was 10-15 open tickets.
• Level 2 support of Chevron Texaco’s worldwide, Cisco-based network, wifin their SLA contract.

IT/Network Consultant, Contractor & Reseller

Confidential, Roseville, CA

Responsibilities:

• Computer and Network consultant to SMB’s as well as consumers.
• Updated s/w application on automotive repair client’s networked PC’s, added CD drives and UPS for backup and power outages.
• Partnered wif XO Communications to sell integrated voice and data services to SMB’s. Performed POS contract work Confidential retail stores.
• Resold and implemented wireless broadband and VoIP solutions (Sipura Technology/Cisco Systems) to SMB’s and consumers wif partner, LamWire.
• Spherion contractor for TASQ Technology/First Data Corporation in Rocklin, CA from April-July and Oct-Dec, 2005 as a Technical Support Rep in their technical call center doing outbound calls to merchants for Pre-download calls and Download/Training calls to upgrade their credit card terminals (Verifone, Hypercom, Nurit) and train them in new applications and credit card processing.
• Used MS Access for managing teh merchant records & Lotus Notes for email and scheduling appointments.

Sr. Technical Support Engineer

Confidential, San Jose, CA

Responsibilities:

• Responsible for maximizing performance of Tasman's systems to ensure customer satisfaction.
• Provided outstanding customer service by effectively troubleshooting product and network problems.
• Performed senior level support and system testing of Tasman products.
• Wrote application notes, created customer configurations in lab and provided technical support, including after-hours support.
• Performed system testing using Spirent SmartBits gear first 8 months on Tasman products, including writing test plans and executing them for Frame Relay.
• Also found bugs for teh two new Frame Relay Forum (FRF) specs for FRF.15 and FRF.16 for Multi-link Frame Relay (MFR), which Tasman was a big contributor for.
• Worked as marketing partner wif Dev Eng from Juniper Networks when they wanted to learn about FR and MFR in implementing it on their core routers to be used wif our edge router for a proposal to MCI for Frame Relay services.
• Responsible for onsite critical customer support, including isolating a PPP bug in new JunOS 4.2 Confidential Global Crossings that took down 4 DS3 links in NYC connected to our ISP customer and swapping over to Cisco routers until I got a patch fix released wifin 5 days.
• Provided project management support for CRM and NPI for 2 years.

Escalation Engineer

Confidential, Pleasanton, CA

Responsibilities:

• Primary responsibility was to maximize teh performance of Lucent Technologies' systems to ensure customer satisfaction.
• Provided outstanding customer service by effectively troubleshooting product and network problems of high complexity.
• Performed senior level support of escalated problems and system testing of Lucent products.
• Did WAN support for customers using Frame Relay, PPP, MLPPP and HDLC links as well as RADIUS support.
• Wrote application notes, created customer configurations in lab, did project management and after-hours support, including critical onsite support in Australia (twice), Japan and France while providing pre and post-sales support for teh Asia-Pacific Region.

Customer Support Engineer II

Confidential, San Jose, CA

Responsibilities:

• Performed senior level support and system testing of Cisco products, including field release of EIGRP.
• Provided WAN support for customers using Frame Relay, PPP and HDLC links.
• Created customer configurations in lab, handled escalated problems for critical accounts, opened h/w and s/w bugs, tested and verified bug fixes, and provided after-hours support.
• Completed NT training Confidential Microsoft in Redmond, WA. On original CERT 3 team.

Sr. Technical Support Engineer III

Confidential, Sunnyvale, CA

Responsibilities:

• Performed senior level support and system testing of new NetBlazer router product.
• Wrote application notes, created customer configurations in lab and did project management.
• Provided critical onsite technical support for major clients such as Amdahl, Lawrence Livermore National Labs, GE Medical Imaging, NCR and Wal-Mart.

Product Marketing Engineer/Application Engineer

Confidential, CA

Responsibilities:

• Wrote application notes, macro scripts, Basic/C programming, product development, technical writing and support of LP COM products.
• Did custom script for Sprint and demonstrated in their Wash DC POP. As PME, drove NPA (Network Performance Analyzer) product for SNA/SDLC/X.25 protocols through product development,
• interfacing wif third-party vendor and Engineering for product release and developing marketing/sales tools for launch and sales support of product.

Sr. Telecomm Coordinator/Telecom Engineer

Confidential, Palo Alto, CA

Responsibilities:

• Contributed significantly on early team to write RFP, evaluate, test, design, implement and support global X.25 network (internal worldwide HP Net).
• Contributed to implementation and support of a second global, internal TCP/IP network using early Cisco routers.Designed and installed new NOC Confidential Corp HQ.
• Staff position that contributed significantly to various projects that supported Tymnet Public Data Network - Fortran program for HR, diesel generator power backup system proposal for NOC, microwave Telco bypass project for three cities wif NOC’s - SF Bay Area, Dallas & Philadelphia, and analog modem dial backup project for Tymnet Engines in Tymnet Network.