SUMMARY:

• Technology Specialist with emphasis in Application management, development and support. Able to work independently and insightfully analyze problems and bring to resolution.
• Expert in a hosting environment. Strong written and oral communication skills and the ability to work independently to drive results. Track record of proven leadership, organizational abilities, coupled with highly creative engineering and strong computer skills, will enhance organizational success and profitability. Thrive in situations with opportunity to learn and master new skills and knowledge.

TECHNICAL SKILLS:

OS/Software: Windows, Windows Server, .Net, Java script, IIS, SharePoint, Microsoft SQL, CA Service Desk, Remedy, TCPIP, UNIX, Visio, SOAP, SYMTEST, WinRunner, Database, MS Office Professional, CodeWright, Crystal Reports, Toad, Oracle, DTS, Performance Monitor

Languages: C, SQL, Visual Basic, Macro, Transaction Application Language (TAL), HTML, Apache, MySQL, XML

Tandem: Tandem Guardian, Tandem Non Stop Kernel OS Releases G06, D4x, 3x, Tandem Terminal Emulators - Outside View, HIMALAYA (K10000, K20000), SERVERNET S7000, Enform, Tedit, SCF, Control, NetBatch, Batchcom, Pathway, TACL, TMF, EMF, SCUP, FUP, PUP, SPOOLCOM, Tapecom, Prognosis, Viewsys, Viewpoint, DSAP, BACKUP/RESTORE, INSTALL, EXEC, Enscribe, Inspect

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Production / Software Release Manager

Responsibilities:

• Coordinated daily RFC Emergencies, daily deployments and weekly deployments into PROD
• Lead the Change Approval Board (CAB) meetings
• Facilitate Production Outages.
• Creating deployment implementation plans (across teams) coordinating resources for major deployments, weekend deployments and daily non-production deployments.
• Managing non-production release management activities, e.g., code upgrades, patch upgrades, data refreshes, infrastructure upgrades, Weekly Gemstone build etc. tracking Gemstone deployments between environments (TST, STG, PROD) identifying Service Calls that are going into the weekly Gemstone TST build verseeing the Gemstone release process tracking EDI and Web deployments between environments (TST, STG, PROD) identifying Service Calls that are going into the releases verseeing EDI and Web release process, and ensuring proper approvals are obtained.
• Facilitated Multi-System Data Repair process
• Supported TRAC ticket approvals
• Facilitated any issues resolution or clarifications needed on EDI or Web deployments
• Coordinated EDI and Web releases and environments planning
• Supported non-production environment upgrades, data refreshes, patches, etc. as required
• Supported Gemstone Builds in DEV and TEST, as required

Confidential, New Jersey

Technical Product Support Lead

Responsibilities:

• Responsible for providing post - sales technical software support of a .Net application. Managed multiple projects analyzing customers business needs and develop technical requirements, preparing technical responses to
• Requests for Quotes (RFQs), created and configured integrated solutions on a hosted application/environment, to meet customer needs and implement client solutions. Act as a primary point of contact between customer s technical staff and the enterprise s development/engineering organization.
• Worked closely with the application development team to bring software issues to resolution. Served as technical consultant to the sales team and have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise s products.
• Installed, maintained and supported multiple platforms including staging, UAT, development and production to meet service level agreements.
• Coordinate customer maintenance including updating data and software releases, working outside business hours. Coordinate with the required teams for Hardware, network support etc. Trained and lead onshore and off shore team members. Ongoing application troubleshooting and maintenance. Brought issues to resolution providing root cause analysis when required. Utilized incident tracking system,
• CA Service Desk. Software support utilizing SQL, MS Excel, and quality assurance. Managed SQL Server Agent jobs. Maintained Application web pages using Java script and html.

Confidential, New Jersey

Deployment Analyst

Responsibilities:

• Participating member of nation wide deployment. The go to person in matters of efficiency relating to configuration of application rollout. Specialized in spreadsheet solutions utilizing MS Excel Macros (Visual Basic). Designed spreadsheets to import and configure large amounts of data.
• Main contributor in productivity and prevention in deployment group. Utilized Remedy as problem reporting system. Worked within TOAD, writing SLQ queries for client requests.

Confidential, New York

Financial Analyst

Responsibilities:

• Consultant responsible for data migration of financial data using inhouse software, MARCS, to provide framework for compliance with Sarbanes - Oxley Section 404. Sarbanes-Oxley administrator in charge of implementation and support.

Confidential, New Jersey

Systems Engineer / Information Analyst

Responsibilities:

• Designed, coded, tested, implemented and validated technical solutions as part of new development, as well as enhancement and maintenance of existing systems utilizing technical and business designs. Experience in Software Development Life Cycle methodologies.
• Developed, maintained and supported applications for host Interface of financial Networks including FDMS, NYCE, PLUS, STAR, PULSE,
• VISA, AMEX, ITS, Quest, Alaska Option, Shazam, BancoPopular, Deluxe and others. Adhered to ISO 8583 message formats. Trained new team members on technical job responsibilities. Investigated and fixed code problems utilizing inspect and programming projects in C and TAL.
• Analyzed Electronic Funds Transfer messages between various processes including Host interface/Device Handler acquiring institutions,
• Authorization and routing processes, Host interface issuing institutions, and journaling processes for ATM and POS transactions. Coordinated project efforts for Host Interface group. Utilized data and process modeling with other organizational methods in attempts to improve company's CMM level.