SUMMARY

• Since 2001, me have worked in numerous facets of the computer industry, including but not limited to: programming, networking, security, systems diagnosis, troubleshooting, and both hardware and software repairs.
• As a result of dis work experience and my bachelor's degree in Information Systems Technology, me have developed a well - rounded skill set in information technology.
• me am an innovative and determined problem solver, and dedicated to my work. me bring these attributes to any task or responsibility that me am charged wif.

PROFESSIONAL EXPERIENCE

Systems Consultant

Confidential, GA

Responsibilities:

• Worked extensively wif Citrix XenDesktop/Xenapp building environments from the ground up. Performed advanced troubleshooting on provisioning servers, controller/broker servers, networking issues in the virtualized environment. As a result, me earned my Citrix certifications in XenDesktop 5 (CCA) as well as XenDesktop/XenApp 7 - Applications and Desktops (CCP-V; formerly CCEE).
• On occasion, provided data recovery from hard drives and USB flash drives for clients utilizing various computer forensics/e-discovery software
• Lead consultant for an International private school client. Managed a staff of 4. Provided senior level project support and troubleshooting for over a dozen other clients in various industries.
• Responsible for clients wif user counts ranging from 1 to 3,000+ users.
• Worked wif various clients daily on a variety of issues that include, but not limited to: Citrix virtualization (XenDesktop and XenApp), networking (Cisco), wireless technologies, Group Policies, Registry customizations, Windows servers (2012, 2008, 2003), HP Storage, HP Blade enclosures/servers, Print servers, Security tokens, Apple/Windows integration in a Windows server environment and troubleshooting Backup Exec issues.
• Cisco experience ranging from ASA firewalls, access points/controllers and Catalyst switches. Configuring and troubleshooting VPN access through AnyConnect VPN as well as Windows Routing and Remote Access.
• Exchange server troubleshooting and new builds/migrations/upgrades (2003, 2007, 2010, 2013)
• Worked in Exchange environments ranging from 10 users to 4,000 users. Including, but not limited to maintenance, advanced troubleshooting, powershell scripting and mailbox migrations
• Worked extensively wif Hyper-V 2012 - implementations, deployment and maintenance
• Maintained VMWare environments, VMWare build outs, migrations and provided advanced troubleshooting for clients. Working in both GUI and CLI

Digital Forensics Investigator

Confidential, GA

Responsibilities:

• Internship as required by my Digital Forensics Master’s degree program. TRC is a private ASCLD-LAB accredited lab.
• Worked closely wif professional digital forensic investigators; applying practical and theoretical noledge acquired through academics along wif relevant past work experience and extensive labs based upon real-world scenarios.
• Utilized such tools/methods as: EnCase, Forensic Toolkit (FTK), HEX Viewers, Data Carving, Data Analysis, Forensic Reporting, and others.
• Wrote custom scripts to automate critical system updates, configuration changes to both the hardware and software, as well as other tasks and system maintenance as necessary.
• Regularly utilized group policy to deploy configurations and automated scripting (as mentioned above) to both specific user and computer groups, as well as company-wide.
• Performed regular system and network maintenance, updates and changes as necessary to domain controllers, including but not limited to user accounts, DNS, group policy and file and print servers.
• Administered and maintained Barracuda Web and Spam Filter, and Message Archiver, company wide.
• Managed the company's Exchange mail server, and reduced the amount of disk space used by 50% after developing and implementing an email quota for more than 500 users.
• Managed more than 50 servers, utilizing operating systems ranging from Linux to Windows Server OS. Converted approximately 75% of the company's physical servers into a VM environment.
• Provided support for users of, and performed maintenance on software and HL7 interfaces specific to the healthcare industry, including but not limited to: e-MD’s, SimplifyMD, GE Centricity Practice Management, Pscribe, Provation MD and Multicaregiver and Pathology software.
• Introduced and implemented Blackberry Enterprise Server to the practice, managed and maintained its users, policies and applications.
• Configured and maintained Cisco enterprise wireless AP’s, IP phones, Call Manager/Serviceability, Unity, Call Center and Presence servers.
• By performing registry edits, and defining specific configurations/settings via local computer and group policy, me readied the company's existing computer systems for the introduction of Electronic Medical Records (EMR). Additionally, me configured, programmed and deployed the master image on over 100 tablet PC's for use wif EMR. Once implemented, me provided extensive support by troubleshooting and resolving issues, to ensure that the tablets would function as required to meet the needs of the practice.
• Worked wif VMWare to migrate physical servers to virtual (P2V) and maintain virtualized environment

Network/Systems Administrator

Confidential, GA

Responsibilities:

• Played an active and invaluable role in the migration of company servers and PC’s from Windows NT to Windows Server 2003. me completed dis migration 2 months early.
• Assumed the role as a Cisco network administrator troubleshooting various network issues such as troubleshooting throughput, routing issues and other errors as they occurred.
• Performed all of the essential duties of a Network/Systems administrator, including but not limited to: User account maintenance, server maintenance, software updates, and system backups using Symantec Backup Exec (ver. 12) and Symantec Ghost (ver. 11.5). Additionally, me managed and provided support for all of the office's cellular telephones and related accounts.
• Exhibited proficiency in Lotus Notes & Domino Server administration, iAnywhere server software for cellular phones, and command line programming of Cisco Routers and Switches.
• Provided network and system support for the Confidential, Georgia office, as well as all satellite offices throughout the state of Georgia, totaling approximately 500 users.
• Designed plans for a network monitoring, auditing and intrusion detection system, to be based installed on a surplus server, utilizing free, open-source tools and software.

TECHNICAL SKILLS

Programming Languages: Working noledge of C, C++ and JavaScript, SQL queries, advanced Windows scripting (batch files and visual basic)

Software: Microsoft Office, Windows: 95, 98, NT, 2000, XP, Vista, 7, Windows Server: NT, 2000, 2003, Microsoft Exchange, Lotus Notes, Domino Administrator, Symantec GHOST, iAnywhere, Symantec Antivirus, Symantec Backup Exec, multiple anti-spyware/malware programs, Cisco IP phone system management software, Hyper-V 2012, Citrix virtualization (XenServer, XenDesktop, XenApp), VMWare, HEX Editor programs, Forensic Toolkit (FTK), EnCase, Wireshark/Ethereal, Nmap, Airsnort, Aircrack and other network vulnerability testing software; a strong desire to become proficient in others.