Cisco VoIP ENGINEER Resume Clackamas, OR - Hire IT People

TECHNICAL SKILLS:

HARDWARE:

DELL: Servers Poweredge 1950, 2950, 6850, PowerVault

HP: Servers Proliant DL 100, DL 500

CISCO Routers: 1760, 2620XM - 2621XM, 2650XM-2651XM, 2691, 2821, 2851, 3725, 3800, VG224, VG248Switches 2900, 3560-24 Pix 515 Series

PROFESSIONAL EXPERIENCE:

Confidential, Clackamas, OR

Cisco VoIP ENGINEER

Responsibilities:

Implementation, Support and Administration for Cisco VoIP technology Across retail Stores Nationwide and External Customers.
Dial Plan design, Gateway installation, support and upgrades. CUE and CME Management.
Coordinate with Telecom Vendors for circuit provisioning. H323, MGCP and SIP configuration and troubleshooting.
Troubleshoot VoIP connectivity across Frame Relay, T1 & MPLS networks.
In Depth knowledge of VoIP networking and protocols.
Experience with project management and leadership of projects implementation.
Support for UCS Hosted Platform and Virtualization with VmWare.

Confidential, Clackamas, OR

VoIP SPECIALIST

Responsibilities:

Interact with clients over phone and email to provide User Support and resolve telephony and server issues.
Router, Voice - Gateway (h.323 & MGCP) and Switches installation and configuration.
Troubleshoot T1 CAS, PRI & POTS circuits.
Cisco Unified CallManager 3.1 - 7.1 & CCM Express.
Cisco Unity Enterprise & Unity Express. Server upgrades and patches.
Rated Excellent in Customer Service. CTI, IVR, IPCC.
Designed and Build several labs for testing and troubleshooting, which included CCM & Unity Servers and Gateways.
Support 900+ client’s networks in ranges from 50-3000 users. LAN Management, WAN management.
Extensive TCP/IP configuration. DNS & DHCP Management.
Active Directory management for Sites, Users, Group Policy and security.
Coordinated efforts with Network team to resolve connectivity and Voice issues related to VPN, Frame Relay and MPLS Networks.

Confidential, Fairview, OR

NETWORK ENGINEER

Responsibilities:

Online Application Hosting. Installation and troubleshooting of large base accounting applications for Terminal Servers and Virtual Servers.
Provide day to day technical support to end users.
Extensive Configuration and Security for Terminal Services.
Exchange 2003 Administration.
PIX Firewall Security & Active Directory Group Policy Management.
Hosting Websites and IIS management.
Successfully Migrated NT 4.0 and 2000 Servers to Windows Server 2003.
Managed DNS. Create Images and Software deployment strategies for Client Machines and servers.
Altigen PBX system and VoIP Phones.
Recommend Hardware and Software solutions for entire infrastructure.
Managed and supported remotely 35+ servers stored in and Internet Data Center.
Clustered Data with NAS.

Confidential, CA

NETWORK & DESKTOP SUPPORT

Responsibilities:

Networking connectivity, administration in NetWare and NT servers.
Collect information from internal clients to document detailed reports on Software performance.
Research and test software to provide solutions for customers and new alternatives for programmers.
Fix damaged (corrupt) databases using Visual Basic and Visual Fox Pro (studio 6.0).
Administer NDS database on IntraNetware 4.1 Servers and NTDS on NT 4.0 servers.
Set up, Configure and support client computers/users on network, Back ups.
Provide Desktop Support.
Worked and managed helpdesk with volumes of 50+ calls per day and 6 technicians.