SUMMARY

• Develop superior team - building skills for the Help Desk agents.
• Design, develop, implement, and support all desktop and networking functions.
• Develop and manage all assets and budgets.
• Evaluate, recommend, and purchase hardware, software, and supplies.
• Demonstrate proficiency wif all Windows Operating Systems, Novell Systems, & Some Cisco Systems.
• Work wif senior management to grow the Network, Telecommunications, and Help Desk into an increasingly valuable asset.
• Setup complete corporate offices and work environments and maintain them.
• Coordinate, setup, and insure T1, PRI, and analog/VOIP telephone communications are installed and maintained.
• Install Novell, Microsoft, Anti Virus, and Citrix servers.
• Setup and install equipment necessary to run a LAN, WAN, VOIP, & Wireless infrastructure.

TECHNICAL SKILLS

• Firewall Knowledge
• Groupwise 7 & 8
• Switches, Routers, & Cabling
• Novell 5.1 - 6.5
• CUCM & Unity 7
• LAN & Wireless Knowledge
• Cisco Routers & Switches
• Protocols (Microsoft, Novell, & MAC O/S)
• Bomgar Helpdesk support
• Cisco & Fortinet Remote Access
• Troubleshooting Hardware & Software
• Build & Repair Computers and Servers
• Installation of Hardware & Software
• Cisco Wireless Access Points

PROFESSIONAL EXPERIENCE

Network Field Engineer

Confidential, CA

Responsibilities:

• Resolved, updated, and closed Help Desk trouble tickets for PC and network issues.
• Provided desktop hardware and software support to users as needed
• Maintained, setup, and monitored backup program executions and functions.
• Made and used CAT 6 cabling.
• Performed Administrator task, functions, and responsibilities on the following servers: 2000, 2003, & Small Business.
• Provided on site support wifin 24 hours
• Connected routers, switches, and patch panels to the network.
• Connected workstations (desktop, laptop, smartphones, & tablets) to the network.
• Connected printers to the network.
• Configured workstations wif blank hard drives.
• Configured workstations using the Imaging Software.
• Configured e-mail for the internet, Outlook, & Outlook Express for tablets and smartphones
• Installed, configured, and managed various Operating systems.
• Installed cables on PCs and printers
• Configured workstations for simple and restricted file sharing.

Confidential, GA

Network Engineer

Responsibilities:

• Installed and configured customer routers (home and business) for CBeyond & Comcast.
• Installed and configured base settings on Cisco Routers for CBeyond. (2531’s, 2435’s, Actelis, 2901’s, 2911’s, and 2951’s)
• Installed, configured, and set up Edgewater switches for CBeyond cloud service phone activations (Cisco and Polycom VoIP phones)
• Ran D-Marc extensions (Copper & Fiber) for CBeyond fiber based upgrade of services.
• Upgraded T1 copper circuits to Fiber for CBeyond.
• Used Single, Dual, and Quad WIC’s to upgrade customers data and voice services for CBeyond.
• Used years of Cisco experience to troubleshoot router and network issues wif CBeyond & Comcast.
• Worked wif very knowledgeable IT & Telco Support Team, supporting customers and home users.
• Provided desktop hardware and software support to users as needed throughout Georgia
• Worked wif and as telecommunications specialist.
• Assisted wif maintenance of equipment inventory database for computers and components.
• Maintained cable diagrams for patch panel, Fiber channels, and wireless access points.
• Made, used, and installed CAT 5e, CAT 6, Fiber, and 66 punch down blocks.
• Held two positions simultaneously as a Network Engineer & Telecommunications Specialist.
• Provided on site support wifin moments notice throughout the Georgia.
• Provided network and telecommunication components installation and configuration support throughout the Georgia.
• Resolved network and PC connectivity problems and issues.
• Resolved, updated, and closed Help Desk trouble tickets for all Network and Telco issues.
• Resolved desktop issues and problems through deployment of Team Viewer.
• Provided support (desktop, network, and telecommunications) to over 100,000 end users.
• Connected routers, switches, and patch panels to the network.
• Connected workstations (desktop & laptop) to the network.
• Connected printers to the network.
• Configured workstations wif blank hard drives.
• Configured e-mail for a wide range of mobile devices and tablets.
• Configured Dell, Gateway, Hewlett Packard, and MAC workstations and laptops.
• Terminated telephone and LAN lines.
• Configured telephone numbers and voice mails for various locations in an office to follow the end user.
• Toned and tested telephone and LAN lines.
• Installed/updated computer hardware and software components.
• Installed cables on PCs and printers
• Installed communication rack for networking and telecommunication lines (Hardware).
• Installed Cisco switches (Series 2900, 3500, 4500, & 6500).
• Monitored T1 and PRI lines for VOIP.
• Installed and configured firewalls (Sonicwall, Cisco ASA 5505).
• Installed firmware upgrades on desktops, laptops, firewalls, and various software applications.
• Installed and configured plotters & copiers for network printing services.
• Installed and ran 100 pair conduit cabling.

Network Field Engineer

Confidential, CA

Responsibilities:

• Resolved, updated, and closed Help Desk trouble tickets for PC and network issues.
• Provided desktop hardware and software support to users as needed
• Maintained, setup, and monitored backup program executions and functions.
• Made and used CAT 6 cabling.
• Performed Administrator task, functions, and responsibilities on the following servers: 2000, 2003, & Small Business.
• Provided on site support wifin 24 hours
• Connected routers, switches, and patch panels to the network.
• Connected workstations (desktop, laptop, smartphones, & tablets) to the network.
• Connected printers to the network.
• Configured workstations wif blank hard drives.
• Configured workstations using the Imaging Software.
• Configured e-mail for the internet, Outlook, & Outlook Express for tablets and smartphones
• Installed, configured, and managed various Operating systems.
• Installed cables on PCs and printers
• Configured workstations for simple and restricted file sharing.

Confidential, CA

Network Manager & Communications System Coordinator

Responsibilities:

• Worked wif very knowledgeable IT & Telco Support Team, supporting global end users and students.
• Provided desktop hardware and software support to users as needed throughout the United States.
• Relocated for extended periods of time to assist in setting up offices and training end users in various states across the country.
• Worked wif and as telecommunications specialist.
• Assisted wif maintenance of equipment inventory database for computers and components.
• Maintained, setup, and monitored backup program executions and functions using SyncSort.
• Maintained cable diagrams for patch panel, Fiber channels, and wireless access points.
• Performed Administrator task, functions, and responsibilities on the following servers: Novell 6.5, GroupWise 7 & 8, Cisco Unified Communications Manager 7, & Unity 7.
• Imaged various desktop and laptop workstations wif Novell imaging solutions.
• Made and used CAT 5 & CAT 6 cables.
• Held two positions simultaneously as a Network Manager & Telecommunications Specialist.
• Provided on site support wifin moments notice throughout the United States.
• Provided network and telecommunication components installation and configuration support throughout the United States.
• Resolved network and PC connectivity problems and issues.
• Resolved, updated, and closed Help Desk trouble tickets for all Network and Telco issues.
• Resolved desktop issues and problems through deployment of Bomgar and VPNs.
• Provided support (desktop, network, and telecommunications) to over 5000 end users.
• Connected routers, switches, and patch panels to the network.
• Connected workstations (desktop & laptop) to the network.
• Connected printers to the network.
• Configured workstations wif blank hard drives.
• Configured workstations using the Novell Imaging Solutions.
• Configured e-mail for a wide range of mobile devices.
• Configured and maintained network printers and Novell servers.
• Configured Dell, Gateway, Hewlett Packard, and MAC workstations and laptops.
• Configured and maintain various Novell 5.1 - 6.5 servers, users, and email through RConsole & IManager.
• Terminated telephone and LAN lines.
• Configured telephone numbers and voice mails for various locations in an office to follow the end user.
• Toned and tested telephone and LAN lines.
• Installed/updated computer hardware and software components.
• Installed cables on PCs and printers
• Installed communication rack for networking and telecommunication lines (Hardware).
• Installed Cisco switches (Series 2900, 3500, 4500, & 6500).
• Monitored T1 and PRI lines for VOIP.
• Installed and configured firewalls (Fortinet).
• Installed firmware upgrades on desktops, laptops, firewalls, and various software applications.
• Installed and configured plotters & copiers for network printing services.
• Maintained Sophos to manage workstations virus protection.
• Installed, configured, and maintained wireless solutions (Cisco Aeronet AP 1200 series, Xirrus XN8 wireless AP, Aruba 3400 Controller & AP model 120)
• Installed and ran 100 pair conduit cabling.
• Maintained SyncSort for Novell 5.1 - 6.5 Servers.
• Installed and configured desktops to run database programs (DataTel).

Field Technician

Confidential, FL

Responsibilities:

• Resolved, updated, and closed Help Desk trouble tickets for PC and network issues.
• Provided desktop hardware and software support to users as needed
• Maintained, setup, and monitored backup program executions and functions.
• Made and used CAT 5
• Performed Administrator task, functions, and responsibilities on the following servers: 2000, 2003, & Small Business.
• Provided on site support wifin 24 hours
• Connected hubs, routers, switches, and patch panels to the network.
• Connected workstations (desktop & laptop) to the network.
• Connected printers to the network.
• Configured workstations wif blank hard drives.
• Configured workstations using the Imaging Software.
• Configured e-mail for the internet, Outlook, & Outlook Express
• Installed, configured, and managed various Operating systems.
• Installed cables on PCs and printers
• Configured workstations for simple and restricted file sharing.

Confidential, CA

Network Engineer

Responsibilities:

• Worked wif very knowledgeable and close knit IT Support Team, supporting global end users.
• Provided desktop hardware and software support to users as needed throughout the United States.
• Relocated for extended periods of time to assist in setting up offices and training end users in various states across the country.
• Worked wif and as telecommunications specialist.
• Assisted wif maintenance of equipment inventory database for computers and components.
• Maintained, setup, and monitored backup program executions and functions.
• Maintained cable diagrams for patch panel and punch blocks
• Performed Administrator task, functions, and responsibilities on the following servers: NT, 2000, Exchange, Exchange 2003, & Novell 5.1 - 6.5.
• Imaged various desktop and laptop workstations wif Drive Image Pro.
• Made and used CAT 5 & CAT 3 cables.
• Sole primary Administrator in southern California and Nevada branch offices.
• Provided on site support wifin 24 hours notice throughout the United States.
• Set up and closed various office locations throughout the United States.
• Provided network and telecommunication components installation and configuration support throughout the United States.
• Resolved network and PC connectivity problems and issues.
• Resolved, updated, and closed Help Desk trouble tickets for PC and network issues.
• Resolved desktop issues and problems through deployment of PC Anywhere and VPNs.
• Provided sole support (desktop, network, and telecommunications) to over 200 end users.
• Connected hubs, routers, switches, and patch panels to the network.
• Connected workstations (desktop & laptop) to the network.
• Connected printers to the network.
• Configured workstations wif blank hard drives.
• Configured workstations using the Imaging Software.
• Configured e-mail for and intranet. (Web mail and RPC over HTTP)
• Configured and maintained network printers and Novell servers in various states.
• Configured Dell, Gateway, Hewlett Packard, NEC, and Compaq workstations and laptops.
• Configured and maintain various Novell 5.1 - 6.5 servers through RConsole.
• Terminated telephone and LAN lines.
• Moved telephone numbers to various locations in an office to follow the end user.
• Toned and tested telephone and LAN lines.
• Installed/updated computer hardware and software components.
• Installed cables on PCs and printers
• Installed communication rack for networking and telecommunication lines (Hardware).
• Installed Cisco routers
• Installed T1 and DSL lines in various office locations throughout the United States.
• Installed and configured firewalls (Net Screen).
• Installed firmware upgrades on desktops, laptops, firewalls, and various software applications.
• Installed and configured plotters & copiers for network printing services.
• Installed and maintained Norton Antivirus Servers to manage workstations in the office in various locations throughout the Untied States.
• Installed 110 and 60 blocks to telephone panel.
• Installed and ran 100 pair conduit cabling.
• Installed and maintained Backup Support Exec for Novell 5.1 - 6.5 Servers.
• Installed and configured desktops to run database programs.

Confidential, CA

Network Technician

Responsibilities:

• Issued a security clearance.
• Granted administrative rights to four domains.
• Connected hubs, routers, switches, and patch panels to the network.
• Connected workstations (desktop & laptop) to the network.
• Connected copiers, printers, to the network.
• Connected local and network printers to different domains.
• Configured workstations wif blank hard drives.
• Configured workstations using the GHOST method.
• Configured e-mail for and intranet.
• Configured and maintained copiers and network printers in three states.
• Configured PDCs, BDCs, and file servers to use TCP/IP protocols for printing
• Configured Dell, Compaq, Hewlett Packard, and Gateway workstations.
• Traveled throughout three states
• Installed 110 and 60 blocks to telephone panel
• Installed and setup backboards on various walls.
• Installed communication rack for networking and telecommunication lines (Hardware).
• Installed Cisco routers, switches and hubs on frame relay networks
• Installed CSU/DSU’s from T1 lines to Cisco routers Setup fiber optic transceivers.
• Terminated telephone and LAN lines.
• Toned and tested telephone and LAN lines.
• Made and used CAT 5 cables.
• Worked wif telecommunications specialists.
• Worked wif fiber optic lines and converters for LAN line connections.
• Cored wif SFC Hubbard.

Confidential, CA

Network Technician

Responsibilities:

• Installed and configured predictive dialing systems.
• Installed, configured, and managed various Operating systems.
• Phone line installation using split 50 punch down blocks.
• Built and Repaired Computers.
• Map drives to company network for PC configuration.
• Tested various peripheral devices for PCs.
• Managed data and applications software on DOS.
• Troubleshooting Hardware & Software
• Upgrade & Maintain Systems
• Utilized Windows 95 / 98 and their components.
• Troubleshooting PC initial diagnostics.
• Isolated software conflicts on PC’s
• Worked directly wif the Commanding Officer on various projects.
• Consistently achieved a timely turnaround on equipment, and maintained the highest levels of readiness (99%).
• Built a reputation for preparing and overseeing very well managed budgets.
• Praised by superiors for excellent budgeting, reporting, and record keeping skills.
• Awarded the Navy & Marine Corps Achievement Medal and a Certificate of Accommodation for superior performance.