SUMMARY

• Linux\Unix administrator, wif a strong background in wide variety of professional system support and solution - based IT services for Linux\Unix Systems (or administration) including, monitoring, configuration, troubleshooting, installation, (VOD Back Office Applications, Middleware, Java Based Applications) and maintenance of operating systems.
• Objective - Obtain a Linux administrative position where I can maximize my technical experience in installation, configuration and maintenance of Linux server based system, VOD Back-Office, DNCS Controllers and network applications.
• 10 years of system administrator experience in multiplatform Unix and Linux environments, wif hands-on expertise in networking, scripting, and systems integration.
• Excel at creating and implementing technical and operational plans and strategies.
• Competent liaison between management, clients, and personnel. Work wif vendors, developers and product managers in scrum environments to see stories from concept through deployment.
• Software Testing, Test Case writing, User Acceptance Testing and bug tracking using HP QC and Jira.
• Strong communication, presentation, analytical and problem solving skills
• Experienced in global delivery of large programs, staffing and managing onsite and offshore resources to ensure successful delivery of program and project efforts.
• Administer operating systems, hardware, and peripheral components, and maintain databases
• Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
• Analyze and resolve diagnostic problems on Sun, HP-UX, Linux, and AIX systems.
• Participate in root-cause analysis of recurring issues, system backup, and security setup.
• Maintain Web servers, file servers, firewalls, and directory services, and set up user accounts.
• Write status reports, technical diagrams, and flowcharts.

TECHNICAL SKILLS

Server - OS and Hardware: UNIX file system, access system, VI editor, FTP-TFTP-DNS, MySQL, Server Setup under Linux/Unix, Distributions RedHat, SuSE, Free BSD, Solaris Unix, Apache WebServer, HP-UX, AIX, Unix maintenance and System Administration, Motorola DAC, Cisco DNCS and DBDS, Fedora, Ubuntu, Websphere, Weblogic, Apache, JBoss, JVM, Nagios, Tomcat, Puppet, Perl, IOS, Android, Solaris Hardware, IBM Blade Server, HP-Servers, Dell Servers

Software: MS-Office Platform, MS Project, MS Visio, HP Quality Center/ALM, ICOMs, Puppet, Chef, Functional noledge of Cloud/Virtualization

Mobile Devices: Apple IOS, Android, including phones and tablets

Training: HP-UX Administration, Solaris Administration, Linux Administration, CCNA, ICND1 and ICND2, VMware vSphere Install, Configure, Manage

Languages: Python(intermediate)

PROFESSIONAL EXPERIENCE

Confidential - Los Angeles, CA

Systems Integration/Consultant

Responsibilities:

• Worked on a joint project between TWCable, Comcast, and Charter to assist in teh migration of Headend Equipment and subscribers dat resulted in teh merger of Charter and Comcast.
• Wrote Test Plans and Strategies to facilitate teh testing of equipment and services.
• Consulted on teh migration of VOD and OTT services and assisted in building out teh Test Lab to aid in testing of VOD and Linear Equipment.
• Managed teh consolidation of VOD services and lead teh team dat built out teh Adrenalin and Axiom VOD servers in teh customer head end.
• Configured Solaris and Linux on teh migrated boxes, setup VOD Back-Office software and established video streaming on boxes prior to release out in teh field.

Confidential - Atlanta, GA

Openwave Messaging Engineer\Systems Administrator

Responsibilities:

• Provided a proactive, and reactive approach to managing trouble tickets and spam reporting wif an eye on maintaining SLAs, security, and performance on customer-facing messaging platforms for Cox residential and business customers.
• Troubleshoot daily issues impacting customer and business email including mail routing, blacklists, spam filters and misconfiguration.
• Parsed system logs for activity trends related to IP-based connections and user access.
• Provided timely and effective communication on issues to managers and stakeholders.
• Provided support on various Openwave platforms including: Solaris, Ubuntu, Redhat. Configured Puppet and Chef to aid wif teh automation of upgrading users and migrating config files.
• Assisted wif teh integration, configuration and setup of teh new messaging platform, which involved teh migration of Cox Residential and Cox Business accounts to teh new platform and Integration testing to insure teh platform was stable and working.
• Updated Perl and Bash scripts to parse logs, provide application support and management to aid in troubleshooting

Confidential - Atlanta, GA

Quality Assurance Engineer\Systems Administrator

Responsibilities:

• Engagement Lead for large cable client’s enterprise wide video testing portfolio.
• Lab Headend Setup and troubleshooting. Headend cabling and troubleshooting for streaming issues.
• Evaluate software/hardware requirements and work wif developers, engineers, and project stakeholders to develop test strategies for pending upgrades and new rollouts.
• Responsible for work entry of technology and video related testing efforts, such as defining test strategy and approach, planning and maintaining resource allocations, and establishing estimates and tracking budget and cost for numerous efforts.
• Collaborate wif offshore delivery resources wif resource allocations, training and demand forecasting.
• Utilize Quality Center 10 for test cases, test execution, defect management, and test metrics reporting.
• Installed and Configured Solaris 10 by using Jumpstart server(Jet server) and also installed and configured Linux by using Kickstart server.
• Involved User Administration (creating user account, password and set teh password) on Red hat Linux and Solaris.
• Involved in Sudo, Batch Job Administrations (cron & at)and Send mail configuration.
• Creating File system by using Veritas Volume Manager and Solaris volume manager and LVM.
• Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade and Redhat Linux 4.5 to 5.0.
• Involved in Upgrading Veritas Volume Manager from 4.0 to 5.0.
• Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment.
• Provide executive level leadership and business client teams regular statuses leveraging test summaries, test metrics, tracking QA project timelines, and Production and Test defect statuses. Created ECRs for teh various software defects dat were discovered during various testing phases.

Confidential - Denver, CO

Systems Integrator/Project Engineer

Responsibilities:

• Project lead for teh integration on a joint venture between Comcast and Tivo. Led teh integration on data center installs, which included network layout, server installation, which resulted in allowing TIVO set-top owners access to Comcast’s Video on Demand network and services.
• Established a repeatable process by leading a project team to create a SMOP (Installation guide) for GSM server installs which enabled Comcast personnel to complete installs internally, which led in substantial monetary savings. Teh completed SMOP was added to teh TRD (technical resource document) for a high profile executive sponsored project.
• Collected details from project personnel and external vendors and provided executive level status on a regular basis. Oversaw change management and served as primary point of contact for all escalations from external vendors and project stakeholders.
• Handled scheduling for remote personnel and scheduled onsite vendor visits. Coordinated all maintenance windows wif vendors and stakeholders.
• Performed routine system administrator duties on lab systems and installed new software for testing for project support.
• Assisted in teh market launch of teh Tivo/Cardio Project. Assisted teh team in preparing sites for market launch and performed various smoke tests to verify hardware and software was ready for launch.
• Involved in installing Puppet client on Redhat & Solaris servers for Automation purpose.
• Established new user accounts and password. Added and configured hardware devices like hard disks, network interfaces.
• Monitoring day-to-day administration and maintenance operations of teh company network and systems working on Linux and Solaris Systems.

Confidential - Coudersport, PA

Technical Project Manager/Field Engineer

Responsibilities:

• Lead a project team dat was tasked wif building a complete Data Center in a lab environment which would allow TWCable personnel to perform system testing and duplicate customer problems remotely in teh Charlotte facility. Interfaced wif various vendors for status updates and to schedule installation and maintenance windows. Provided regular and timely status updates to all stakeholders.
• Performed hardware installation and configuration of QAMs, QPSKs, DNCS, CISCO DBDS and TWCable Backoffice equipment.
• Worked closely ATG personnel to insure dat all services were delivered to teh customer on an uninterrupted and consistent basis. Interfaced wif ATG and vendors to insure all processes are handled efficiently and effectively.
• Performed routine DNCS administration and configuration. Configured channel maps on DAC.
• Work wif teh various project groups wifin TWCable to determine new capabilities needed on teh headend to support new development and testing requirements.
• Managed various cable and MSO applications on teh headend, including back-office servers associated wif teh applications (such as MSO Guides, VOD, Interactive Applications, Dynamic Ad Insertion.
• Configure and ran digital video headend equipment, network equipment, network management equipment.
• Production support of Apache and JBoss including installation, configuration, management and troubleshooting.
• Red Hat Linux server administration, including security patching, kernel tuning, RAID disk array mgmt, software packaging and installation using RPMs.
• Installed and configure teh RPM package manager for packages.
• File system administration, software RAID solutions using VERITAS Volume Manager 3.x/4.x, VERITAS file system.

Confidential - Lawrenceville, GA

Customer Relations Engineer

Responsibilities:

• Provide primary technical support for Cable MSO’s in teh installation, integration and maintenance of CISCO’s Digital Broadband Delivery System to include analysis, diagnosis, and resolution and root cause analysis of technical problems.
• Collaborate wif various vendors such as Concurrent, Tandberg, Motorola, Seachange, Arris, N2BB, and others to troubleshoot, analyze and correct issues in customer head-ends.
• Maintain a high level of customer satisfaction by successfully building and maintaining client relationships dat lead to efficient and integrated solutions.
• Technical noledge of teh various Cisco DBDS technologies including DNCS, USRM, ISDP, Verizon ISDS, SDV, Netcrypts, and others.