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Systems Engineer Resume

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SUMMARY:

Proficient as a technical support analyst with extensive experience including System Engineer, Database Administrator for SQL Server, Windows Desktop and Server, Exchange, and VMWare Administration. Manager with 10 direct reports.

TECHNICAL SKILLS:

Windows 95/98/XP/NT/ 2000/2003/2008/2012 Vista, Exchange 5.5/2003/2007/2010 , Backup Exec, VMWare, OS/MVS, Citrix XenApp, XenDesktop, Mcafee EPO, Kaspersky Managed anti - virus solutions, Barracuda Spam and Web Filter, Ubuntu, Nagios, Citrix, MSSQL, SAN NAS, Cisco, Barracuda, Sonicwall, TrackIt Ticketing system, Nagios and Solarwinds monitoring solutions, Mac OSx

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

  • Administered, maintained and upgraded Citrix XenApp 6.5 clusters.
  • Preliminary planning lead for Citrix upgrade
  • Assisted in the upgrade of the company VM infrastructure from ESX to ESXI 5.x.
  • Installed and configured new servers both virtual and physical including all associated software and patches.
  • Installed and configured automatic MS patch deployment to include all client machines
  • Installed and configured NAGIOS for server and hardware infrastructure monitoring.
  • Installed and implemented Mcafee ePO across the organization according to best practices. Adjusted and created custom policies and tasks to best serve the unique aspects of the company.

Confidential

Systems Engineer/Network- Security Administrator

Responsibilities:

  • Performed Active Directory and Windows migrations 200/2003/2008/2012
  • Managed a group 0f 10 engineers including budgeting and regular performance evaluations
  • Performed all aspects of user maintenance and security.
  • Designed and implemented Disaster Recovery.
  • Administered all windows backup and recovery functions and ensured appropriate processes are in place for tracking and offsite storage.
  • Administration of active directory, Group Policy, DNS and DHCP.
  • Provided technical direction and advised management on Windows hardware and software developments and their application to company business plans.
  • Performed system tuning, backup and recovery and capacity management.
  • Performed troubleshooting procedures in diagnosing hardware and software problems and took corrective action in their resolution.
  • Tested and installed Windows OS patches.
  • Coordinated hardware and software installation and upgrades in multi-client/server Windows computer environment.
  • Monitored/configured and resolved issues with MS Exchange
  • Installed, maintained and monitored Mcafee EPO and Kaspersky Managed anti-virus.
  • Implemented 24/7 system monitoring using Nagios. (Linux based)
  • Performed MS SQL tuning and performance, backup and recovery, migrations and upgrades.
  • Monitored security systems for any and all signs of hackers or fraudulent activity.
  • Performed security system updates on a regular basis.
  • Reviewed security and access logs on a regular basis.
  • Resolved all fraud and virus infections in coordination with computer security incident response teams.
  • High skills in data analysis and network security threat identification
  • Excellent skills in conveying complex technical information clearly and accessibly
  • As a VMware administrator:
  • Deployed virtual servers using templates.
  • Cloned virtual servers for backup and testing purposes
  • Created and maintained Vcenter security roles.
  • Maintained and monitored virtual center server.
  • Customized guest operating systems on Virtual Machines.
  • Consolidated servers with VMware Converter (P2P and P2V Conversions)
  • Performed system Administration-Managing Users, Groups, Roles and Access Permissions.
  • Monitored performance and capacity.
  • Managed Tasks, Events and Alarms.

Confidential

Senior Systems Engineer

Responsibilities:

  • Installed, configured, serviced, and removed MS-DOS and Windows; Network design build and configure 95/98/NT/XP/ 2000/2003/2008 and its components; Microsoft Office 97-2003 and its service releases, SQL Server, Enterprise Manager, Adobe Acrobat, and various lesser-known programs installation, troubleshooting, and removal; monitors, keyboards, mice, laser, inkjet, and dot-matrix printers, scanners, Zip drives, digital cameras, modems, and CD burners; Installation, troubleshooting, and removing RAM; CD, floppy and hard drives; NIC cards; and power supplies on machines from the 486 to the Compaq ProLiant server and other comparable servers and PC's. Installation of Windows NT/2000/2003 workstations/servers onto a 10/100/1000 MBPS Ethernet network and servicing their connections, sharing, and user accounts. Document Management and OCR solutions.
  • Supported and maintained existing XenDesktop production and test environments. Installed updates for XenDesktop, Microsoft Server and VMWare ESX. Ensure timely and accurate problem resolution when issues arise.
  • Created and updated documentation for all configurations, standards and critical procedures within the existing Citrix XenDesktop environment including XenApp.
  • Ensured the XenDesktop production environment is available during normal and extended business hours.
  • Administered Citrix licensing to ensure compliance of all installed applications within the environment.
  • Assisted with daily responsibilities that included management of server images, application and OS installations and images and deployment of physical and virtual servers.
  • Reset user roaming profiles.
  • Assigned users to published applications.
  • Updated documentation to reflect changes or fixes to the Citrix environment.
  • Administered Citrix Web Interface servers.
  • Installed and tested applications in a lab environment resolving any issues and documenting results

Confidential

Technical Support/Software Programmer/Windows Administrator/MSSQL DBA

Framework: NT4.0, Windows NT/2000/2003, SQL Server 4.21, 6.5, 7.0,2000,2003.

Responsibilities:

  • Involved in sizing, designing and purchasing of servers and installing all necessary software and hardware
  • Performed RAID mirroring, and all add-on components to conform to corporate standards.
  • Setup MSSQL replication according to established criteria. Developed and implemented policies and procedures for ensuring the security and integrity of the company databases and NT servers. Resolved database performance issues, database capacity issues and other distributed data issues.
  • As a Windows Administrator:
  • Formulated/defined specifications for operating system software and modified/maintained existing software.
  • Provided on-going production system support.
  • Installed, configured and maintained the Windows Server Operating Systems and related software products
  • Coordinated various IT operations involved in the ordering, installation and setup of new Windows based servers.
  • Worked with application teams and other operations personnel to coordinate system software changes and to support application changes.
  • Monitored system performance and tuned as necessary.
  • Tracked and resolved software issues.
  • Provided 24 hour/7 day coverage via on-site and on-call availability as required.
  • Provided technical support to miscellaneous IT areas requiring assistance.
  • Provided support for disaster recovery.
  • Assisted in IT related projects and consulted on business projects.
  • Employed knowledge of Windows NT/2000/2003 server commands and the ability to install and securely configure new servers.
  • Monitored systems performance, disk usage, files systems and devices.
  • Maintained DNS and DHCP databases.
  • Performed configuration and installation of peripherals.
  • Implemented best practices and administered Active Directory and Group Policy.
  • Maintained server documentation including appropriate licensing records.
  • Participated in disaster recovery planning and execution.

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