SUMMARY

• Result - oriented Sr.System Engineer/Consultant who is creative in identifying and providing TEMPeffective solutions to meet teh current needs and future expectations of business. Area of expertise in:Extensive leading-edge experience in delivering exceptional customer satisfaction and improving overall operations. Proficient in front-end and back-end operations, development and support with an unexcelled record of bringing mission-critical projects in on schedule and within budget. Strong interpersonal, communicative, and organizational skills. Intuitive analytical ability to attain network systems and application level solution. Project management proficiency including analysis, design, development, implementation, documentation and evaluation.
• Proven experience providing third level production and pre-production support for very complex hi-availability mission critical clustered environments. Duties include configuration, installation and implementation of server and database solutions (Windows, SQL, IIS, SCOM, etc.), problem diagnosis and resolution, new service evaluation and design, testing and analysis of server performance and capacity planning.
• In-depth experience establishing best practices and guidelines for selecting, developing, and implementing information systems within enterprise

TECHNICAL SKILLS

Operating Systems: DOS, Windows XP, Vista, Windows 7,8 NT 4.0, Windows 2000 Pro/Server/Advanced Server (Microsoft Clustering), Server 2003/2008/2012, Virtual Machines.

Database: SQL/TSQL

Networking: DHCP, DNS, WINS, IPX/SPX, NetBEUI, TCP/IP, Proxy, ICS, NAT, VPN, IPSEC, RAS, PPP, PPPoE, SLIP, Http, SMTP, POP3, TELNET, FTP, DICOM, HL7; DAS, NAS, SAN; NLB;switches (Lucent, Nortel), Hubs, Routers, xDSL, Ethernet, Print Servers.

Security: ACL, IPSec, PKI, 2-factor autantication (RSA SecurID), SSL, Digital Certificates.

Hardware: Desktop PC’s & laptops, servers (Compaq, IBM, HP, Dell). Built x86-based PCs from parts, Modems (dial-up, cable, DSL), SCSI, RAID, printers (bar-code, dot-matrix, ink-jet, laser),faxes, scanners, card swipes, PCMCIA, CD/DVD-RW, Palm, Mobile Devices, Wireless Devices, Point of Sale Terminals.

Applications/tools: Microsoft Office(Word/Excel/PowerPoint etc..), E-mail clients (Outlook, Lotus Notes), IIS, Internet Browsers, Firewalls, Anti-viral software (Symantec, eTrust, McAfee,etc.), Imaging Software (Symantec /Ghost/Sysprep), Migration Tools (Altiris), Backup software (Veritas), PC Anywhere, Crystal Reports, IBM Director, Tivoli, TFS, MOM, POS, Imagecast, Phillips-iSite, idxRad, Web Analytics Tools (Omniture SiteCatalyst,etc..), Application & Performance Monitoring (SiteScope, Gomez,etc) plus many others from leading companies.

PROFESSIONAL EXPERIENCE

Security Engineer

Confidential, Redmond, WA

Responsibilities:

• Identifies environments requiring vulnerability remediation via vulnerability scanning.
• Ensures vulnerability management compliance within their hosting environment. This includes installing security updates as well as making configuration changes to resolve identified vulnerabilities.
• Collaborate with stakeholders to mitigate and resolve issues.

Sr.Build Release Engineer

Confidential, Redmond, WA

Responsibilities:

• Gathered teh requirements for onboarding teh systems onto teh Cloud platform.
• Deployed software releases to Azure Cloud. (Iaas).
• Validated post implementation systems/application functionality
• Coordinated and communicated with developers, project managers, testers, and infrastructure team for build related activities.
• Defined, updated and maintained environment and software build procedure tools and documentation.

Sr.Build Release Engineer

Confidential, Redmond, WA

Responsibilities:

• Performed builds for teh DEV, QA, UAT and PROD environments.
• Provided problem resolution, notification, and post-implementation support as teh product subject matter expert.
• Participated in execution of organizational process improvements per teh division’s strategic plan.
• Coordinated and communicated with developers, project managers, testers, and infrastructure team for build related activities.
• Collaborated with product development, testers, engineering to incorporate client enhancements and customizations into teh product release plans. Automated tasks to reduce deployment time.

Sr.Build Release Engineer

Confidential, Issaquah, WA

Responsibilities:

• Worked closely and consulted with teh product development and test teams, during both pre-release product cycles and post-launch operations to ensure teh highest quality service.
• Coordinated and configured deployments (Windows/IIS/SQL) into test environments.
• Implemented new .NET web technology application releases into pre-production.
• Authored and configured web application and database security access.
• Provided daily maintenance (Server/DB Rebuild, Capacity Planning, SQL/IIS administration, etc.) and technical support activities associated with teh operations of pre-production environments (development, QA test, workflow integration, pre-production support).
• Performed day to day Database Maintenance tasks, Database Monitoring, Backups, Space Management, Resource Utilization and managed/configured access control etc.
• Performed acceptance testing to verify dat database changes performed without adverse consequences.

Incident Manager/Sr.System Engineer

Confidential

Responsibilities:

• Facilitated and orchestrated problem resolution and remediation of mission critical incidents and outages for hundreds of Microsoft online services (Hotmail, MSN.com, Windows Azure, and many more) .
• Implemented ITIL-aligned Incident Management Policies, Processes and Procedures.
• Drove incident management activities across multiple functions including security, service desk, operations, engineering, development, and business stakeholders.
• Worked with teh Incident Response Team and Cyber Intelligence Team to accelerate responses to DDoS attacks and prevent legitimate services from going down.
• Led technical resources through service restoration and root cause analysis efforts.
• Acted as Operation Manager by overseeing SOC daily operations and ensured dat teh appropriate communication activities, notification and escalation were executed during major incident.
• Provided Tier III/SME technical support for SOC/NOC infrastructure systems and monitoring tools.
• Resolved issues with SQL Replication or Mirroring and existing publications & subscriptions to keep data in synch.

Sr. OE System/Release Engineer

Confidential, Redmond, WA

Responsibilities:

• Evaluated and recommended new hardware/software in support of processing and new infrastructure resources including resolving scalability and reliability issues.
• Developed and implemented solutions to improve teh availability, security and performance of systems.
• Managed builds (Servers/SQL/IIS/Hyper-V) and deployments for development, QA and test environments
• Provided advanced technical support to developers, tester and end users for complex products, including highly escalated issues. Coordinated and managed acceptance of new releases into production.
• Implemented and maintained Server Management, hotfix, monthly patches and Quick Fix Engineering.
• Defined, updated and maintained software build procedure documentation and troubleshooting guides.

Sr. System Administrator

Confidential, Bellevue, WA

Responsibilities:

• Performed Active Directory Domain Administration including designing, testing, implementation and management of OUs,Group Policy Objects (GPO) and ACL.
• Evaluated, configured, installed and tested end-to-end management solutions (me.e. SCOM 2007, Nagios etc.) and tools to monitor and support CIS new re-hosting datacenter.
• Designed, implemented, administered and supported (SCOM) infrastructure. Deployed agents, management packs. Configured rules, alerts and 3rd parties’ plug-ins to monitor teh enterprise infrastructure. Created service performance and health reports within SCOM.
• Reviewed products, procedures and established process improvement solutions to enhance productivity and TEMPeffectiveness.
• Assisted with datacenter rollouts and upgrades of new/existing hardware and software solutions.

Support Analyst 3/Solution Manager

Confidential, Redmond, WA

Responsibilities:

• Collaborated with business stakeholders to identify and document business needs translating business requirements into functional specifications.
• Lead teh design, development, implementation and documentation of high availability enterprise monitoring fault detection processes, and appropriate service affecting notification mechanisms for IT staff and specific business system service owners. Gathered requirement for creation of SCOM management packs.
• Owned of all parts of teh software development lifecycle for end-to-end monitoring solutions from inception, requirements gathering, and design, to implementation, test, and delivery. Worked with
• Identified, organized and coordinated all IT Operations activities required to support application, business area and IT Operations projects. Assisted in defining key operational and strategic metrics to enable teh Business and Product Development teams to TEMPeffectively manage their business.
• Designed and implemented Business Intelligence Data warehouse for WGA. This included identifying reporting and analytics tools, identifying and sourcing data, KPI development, ad-hoc and operational report delivery as well as competitive research and analysis
• Performed deep dive analysis through extensive use of SQL, Excel and web analytics and reporting tools. Manipulated data using Excel and other tools, including VBA macros, PowerPivot tables etc..
• Created interactive cross functional Excel flowcharts of current operating processes.
• Monitored teh production application/infrastructure environments (IIS Webfarms, SQL Server Clusters, NLB), proactively communicating, escalating and driving support issues to resolution.
• Identified and mitigated barriers to TEMPeffective movement of project tasks across IT Operations.
• Worked with Microsoft Anti-Piracy Team members and vendors to create and implement new security procedures to identify and stop credit card/merchandise fraudulent orders.

Sr. System Software Consultant

Confidential, Seattle, WA

Responsibilities:

• Handled problem recognition, research, isolation, resolution and follow-up for Major Severity Issues anddisaster recovery solution for business critical systems with minimum downtime & user impact.
• Ensured high-availability of RIS/PACS and SQL 2000/2005 clustered database systems in a production datacenter environment via proactive monitoring and preventative maintenance.
• Installed, configured and troubleshoot IIS, MSMQ, SQL (Clusters/LogShipping) and web based ASP.Net applications problems.
• Identified, analyzed and resolved DB functionality and performance issues, including: deadlock conditions, database connectivity problems (OBCD/DNS), and system crashes under load.
• Troubleshoot Infrastructure issues related to SQL database server such as memory, CPU, me/O, Disk, etc.
• Optimized and tuned servers and SQL database systems to maximize their performance and operation ( query execution plan, SQL profile, re-indexing etc.)

Product Support Analyst

Confidential, WA

Responsibilities:

• Part of technical peer review of new data mining initiative to spot existing and emerging support trends.
• Analyzed and validated Product Support operational data to identify trends, problems areas, and opportunities for improving customer experience.
• Liaison between Supportability Program Managers and Product Feedback Analysts.

Deployment Technician

Confidential, Seattle, WA

Responsibilities:

• Recognized individuals with expertise in one or more Microsoft products including Microsoft Windows and Mobile devices for their active participation and efforts to help Microsoft customers in online communities:
• Identified most active community influencers of Microsoft’s most strategic product lines by researching online and offline communities, such as user groups, newsgroups, and third-party community sites.
• Nominated members for consideration for Microsoft's Most Valuable Professional award for mobile devices, digital media, and Windows client and server technologies in a team effort to extend customer connection to 9,000 active community members in 60 countries worldwide.
• Developed an information sharing and simple-administration system which enhanced overall project operations and productivity.
• Led weekly roundtable meetings to discuss MVP related practices, ranging from internal participation, cross-group collaboration, external promotion, and incorporated new strategies to meet business needs.

Deployment and Support Technician

Confidential, Tucson, AZ

Responsibilities:

• Drastically reduced system downtime by providing responsive and reliable technical support 24/7 to Microsoft corporate clients and end-users via telephone, written correspondence, and e-mail.
• Monitored and dispatched online cases, handled escalations, and customer service callbacks requiring immediate attention.
• Troubleshot and resolved issues preventing normal usability, setup, compatibility and connectivity of teh Operating System, Internet Explorer, Outlook Express, Media Player and Netmeeting.
• Created, configured, troubleshot local and domain user and group accounts including issues dat prevented users to log-on locally or to Microsoft Active Directory server or restore user data from a corrupted profile.
• Implemented system security policies through Group Policy, Encrypting File System, NTFS permission and user rights assignment. Recommend security policies and procedures to harden system security.
• Installed, managed, monitored, configured, and troubleshot network protocols and services in a LAN/WAN multi-platform networked environment (UNIX, Novell Netware, Macintosh).
• Linked computers and shared resources using dial-up and VPN connections to remote locations.
• Acted as a liaison between Technical Support Staff and teh Development team to resolve ongoing issues revolving around Microsoft core products.