SUMMARY

• A network professional with outstanding experience in installation, implementation, maintenance & monitoring of mission - critical network infrastructure, wireless, voice & network security systems
• Possess strong analytical, troubleshooting, and customer service skills.
• Highly skilled in proactive identification and resolution of critical systems/network issues, with an unwavering work ethic and an insatiable desire to learn and develop professional skills
• Excellent team player and quick learner

TECHNICAL SKILLS

Certifications: CCIE (Data Centre/Routing & Switching) Written passed, Cisco Certified Network Professional (Routing &Switching), Cisco Certified Network Professional (Security), Cisco Certified Design Professional (CCDP), Cisco Certified Network Associate (Wireless)

Network Platforms: Routers (16xx, 17xx, 18xx, 2800/2900, 3800, 7200s)

Switches: Cisco Catalyst 29xx, 3560/3650, 4006, 4500s, 6500s, N7K, N5K, N2K, N1K

Load Balancer/WAN Optimizer: Cisco CSS, ACE, GSS & F5/Riverbed Steelhead

Protocols/Standards: TCP/IP, RIP, EIGRP, BGP, OSPF, IS-IS, MPLS, IPsec, VPN, Multicast, VSS, NTP, DHCP, Active Directory, DNS, WCCP, VoIP, vPC, OTV, IEEE 802.11b/g, HSRP, VLAN, RSTP 802.1d, 802.1w, 802.1s, MSTP 802.1Q, NAT, Spanning Tree, ISL, CDP, IPSec, VPN, IPS, HDLC, PPP, ISDN BRI/PRI, GRE, GLBP, SNMP, Span, R-Span, Ether-channel PAgP & LACP, link aggregation, PRTG, Cisco Prime, Cisco Wireless LAN Controller

Security/Firewall: VPN, AAA (Radius, TACACS) Access-list, IOS Firewall, Zone-based Firewall 802.1x, SSH. Cisco ASA, Juniper, Fortigate, ISE, CSMData Centre/FC, FCoE, NPV, NPIV, FSPF, vPC, vPC+, Fabricpath, OTV, Cisco UCS Manager, VMware ESX/ESXiVirtualizationVMware workstation

Tools: ServiceNow, IBM ISM, SolarWinds, Appneta Pathview, WUG, Concord eHealth, NetScout nGenius, Infoblox SPM, Tivoli NetCool, infoblox Grid

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Analyst

Responsibilities:

• Provides level 2/3 support to Confidential ’s Global Network consisting of over 6000 remote sites and multiple 3rd party connections
• Involved in EOL/Refresh project
• Assists in migration project involving cutover of branches network to Next Generation Network
• Provides daily and on-call support to the Network Operations Centre and responded to escalated network incidents in production and test environments
• Implements scheduled changes including new firewall rules, router/switch deployment and configuration, IOS upgrades on routers, switches, firewalls and WAN optimizers
• Performs extensive and detailed network troubleshooting and diagnostics using various tools including Appneta Pathview, eHealth, Solarwinds, Wireshark and WhatsupGold
• Level 2/3 technical support with on-call - troubleshooting network & application-related issues for Enterprise online-real-time Branch Networks and their respective end-users and customers on Cisco Catalyst 2950,3550, Cisco 3600,1800 series routers and Cisco PIX firewalls in high availability
• Installation and Configuration of Nexus devices
• Consolidates Three Riverbed Steelhead CMCs to reduce cost
• Configuring and deploying AppNeta appliances m20/m22
• Citrix Access gateway Support
• Access Point installation/Deployment and Support
• Administer Cisco Secure Access Control Server
• Performed break-fix services/issues resolution on existing network equipment.
• Evaluated and analyzed network infrastructure including integration of multiple hardware and operating system platforms
• Provided frontline monitoring and support of TD Bank Financial Group network infrastructure including Cisco routers, switches, Palo Alto firewalls,
• DHCP monitoring and IP assignment using VitalQIP, resolving printers and workstations IP/DNS issue
• Maintenance functions, incident management, surveillance and support of all components associated with areas such as LAN, MAN, WAN, RLAN, WLAN, Firewall and Optical solutions
• Fault handling and escalation, identifying and responding to faults on network devices, liaising with 3rd party suppliers and vendors (Bell, TELUS, IBM, HP, Verizon, AT&T etc), handling escalation through to resolution
• Monitored ISP Bandwidth and network resources utilization and performance using Vitalnet
• Trouble Ticket Management in CA Service Desk (creates, updates, resolves, escalate, and manage through to resolution)Load balancing and redirecting traffic using Cisco global site selector (GSS) and F5
• Routers & Switches configuration and replacement.
• Cisco IOS upgrade
• VPN Configuration & Troubleshooting
• Troubleshooting VOIP phone

Network Operation Support

Responsibilities:

• Hardware/Software installation, configuration, testing and support.
• Frontline Tier 2 Support for 200+ internal business clients inquiring about IT processes and procedures.
• Assisted with Incident Management Process to identify and document exposures and present findings to senior management.
• Used Remedy and Spicework systems to log client tickets and delegate to appropriate groups for resolution.
• Used Internal Tools (VNC, Team viewer) to support and resolve client inquiries
• Worked with vendors and consultants on the implementation of applications.
• Developed, Reviewed and updated internal InfoSec process documentation.
• Troubleshooting Vlan and network connectivity
• Facilitated Access Management & User ID requests for SharePoint RSA, Exchange 2003, Sophos EPO, MS Active Directory and Privileged ID requests.
• Participated in computer deployments/roll-outs as required
• Created user profiles and provided support for users on MS Exchange, AD, Window XP, Windows 7
• Installed and maintained Xerox printers/plotters
• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Created Images for system roll out/deployment.

Network Administrator

Responsibilities:

• Top Five National Bank. Growing and Expanding with over 2000 users and more than 200 branch offices, operating online real-time and supports internet banking.
• Participated in deployment and roll-out of new IT projects
• Actively participated in network related initiatives and provided advice on IT Network issues.
• Managed and administered the Tier 3 Enterprise Data Centre of the Bank
• Liaised with third-party vendors on various projects
• Level 3 technical support with on-call - troubleshooting network & application-related issues for Enterprise online-real-time Branch Networks and their respective end-users and customers on Cisco Catalyst 2950,3550, Cisco 3600,1800 series routers and Cisco PIX firewalls in high availability infrastructure - Tier 3 Data Centre.
• Maintaining customer confidence by being technically competent & establishing mutually defined SLAs and account mgmt.
• Communication: Communicating in clear and concise terms with both customers and internal departments.