SUMMARY

• Accomplished global computer telecommunications engineer, extensive experience in systems engineering, platforms deployment/support, service delivery management.
• Expert system integration testing, and technical product/project management, for globally and nationally deploying STPs in the carrier telecom signaling network Sigtran/SS7, ANSI and ITU - T protocols.
• Customer centric deployment, implementation, integration engineer and upgrade/support for real time installation, MOPs execution, standards certification and turn key operation for global end customers.
• Knowledgeable of product life cycle methodology, application development and sustaining releases.

CORE COMPETENCIES

Client Relations: Strong customer interface, internal and external

Management: Excellent communication, management and leadership skills for both product/project management

Technical Skills: Mastery of technical support for call processing, customer networks, installation, configuration, integration, troubleshooting; diagnosing SS7, IN7, USP, IPSTG, SIGTRAN and network connectivityTraining, Effective trainer of cross functional teams and end customer, course development and provided, Technical Training to more than 600 field students

International Network: Provided experienced professional services

Customer base: Mission Critical for; T-Mobile, Lucent/KPN, EE Confidential &T, MCI/Verizon, Genesys, Bell South, Bell Atlantic, Lucent, Alcatel, Bell Core, Nortel, British Telecom Argentina Brazil, Mexico, Venezuela networks, Telephony & Internet Telecommunication, wire line, exposed to wireless network architecture Node, PSTN, NCP, STPs

Software Testing: System testing, integration, conformance, compatibility, regression, performance, and feature testing

Certifications: SS7 stack, conformance system testing using tekelec equipment and provICP vs CPE, troubleshooting for 5EES switches subsystems

Operating Systems: Unix, Tru64, HP-UX, Sun Solaris, Linux, VMS, Vmware, KVM

PROFESSIONAL EXPERIENCE

Confidential - Richardson, TX

Senior Deployment Engineer

Responsibilities:

• Responsible for deployment of DSC8000 STPs product Confidential global and national carriers
• Complete hardware and software installation of the STPs using either ITU-T/ANSI Standards
• Complete networking configuration, SS7 configuration and provisioning of TDM or Sigtran stacks
• Complete data conversion from another vendor’s STPs such as Tekelec Eagle STP and Nortel USP STP to DSC8000
• Coordinating endless numbers of maintenance windows, to perform cutover and go live with call processing traffic
• Fluent in debugging MTP2/MTP3/SCCP - TDM/M2PA links and M3UA/SUA IP connections
• Fluent in GTT (Global Title Translation) and GWS (Gateway Screening) and application routing
• Exposure to Diameter Protocol and Diameter application deployment

Confidential - Frisco, TX

Senior Product Deployment & Support Engineer

Responsibilities:

• Mobile UC (Unified Communication) planning, deployment, and support activities, for GSM/IMS network
• Network configuration and provisioning for the deployed system on both sides of the Carrier and the Enterprise networks, utilizing Ulticom Sigtran/SS7 stack
• Executing the system and regression test plan, to ensure maximum system reliability and stability
• Planning future upgrade, enhancement, and wrote many MOPs for the network engineers to execute
• Customers included - Ericsson (support for Office-Direct/Office-Connect platform), T-MOBILE, ATT, KPN/Lucent, and EE (Everything Everywhere - UK based carrier)

Confidential - Dallas, TX

Consultant/Manager

Responsibilities:

• Acting as project, product, and operation manager
• Launched venture through turnkey development of state of the art computerized automotive site
• Negotiating all contracts for computerized equipment, configuration and support
• Liaison between vendors, suppliers, and partners
• Managing the daily operations, customer service/support, and training of new hires

Confidential - Plano, TX

Senior Telecommunication Consultant/Support Engineer

Responsibilities:

• Lead engineer providing flawless proactive and reactive support during the FOA testing
• Instrumental in revenue generation by assisting both internal sales and marketing teams
• Coordinating SS7 stack certification and conformance testing with Bell Core, ATT, MCI, Nortel and many other network providers in South America (Argentina, Venezuela, and Mexico)
• Managing customer product certification testing for SS7 OpenCall, and other SS7 stacks
• Debugged and provided technical MOPS to resolve many call processing related issues

Confidential - Homdale, NJ

Technical Project Leader

Responsibilities:

• Supported the Intelligent Networks (IN) systems engineering and conformance/certification
• Supported end-to-end system testing and SS7 network connectivity for lab, and production environments
• Authored internal training documents and plans on debugging and fixing all issues related to call drops, link drops, load balancing/sharing and high performance/availability of platforms
• Debugged and provided technical action plans for serious issues on production systems
• Provided proactive and reactive support allowing customers to operate without interruption for years despite major changes in customer application and network configuration