TECHNICAL SKILLS

Software: Linux, Red Hat, CentOS, Unix, NFS, NIS, Qmail Windows XP, Windows 7, Server 2008, Mac OSX, Microsoft Office (including Word, Excel, and Powerpoint) Primavera Project Planner

Programming Languages: C/C++, Fortran

PROFESSIONAL EXPERIENCE

UNIX System Administrator

Confidential

Responsibilities:

• Checking server operability on a daily basis.
• Troubleshooting of operating system and hardware errors.
• Installing operating system and system software.
• Configuring operating system and system software.
• Securing of operating system and system software.
• Applying best practices for tuning the operating system for overall system performance.
• Monitoring system performance, make recommendations as applicable.
• Regularly installing operating system patches for security and system performance.
• Evaluating and responding to IAVA Certs and Bulletins.
• Developing of shell scripts, using PERL, to assist in automating the administration process for all systems.
• Maintenance and management of Siteminder single sign on solution.

Associate Application Support Engineer

Confidential

Responsibilities:

• Perform routine daily operations, monitoring, fault detection and initial troubleshooting for Servers and Network. Server OS included: Linux, Solaris, Windows 2008, and Windows 2003
• Responsible for checking server status both hardware and software on a regular basis
• Handle the tasks of identifying server issues and escalate to the server support team in case of high level issues
• Assigned maintenance responsibilities of servers through software and hardware upgrades
• Handle the tasks of managing data backup of servers by checking backup logs and restoring files
• Handle basic tasks like installation, configuration and maintenance of hardware servers
• To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
• Monitor system performance
• Monitor network communication
• To carry out scheduled system software and hardware upgrades as directed through the Change Management System, Participate in Operational Acceptance Testing (OAT) to meet operational needs.
• Quickly arrange repair for hardware in occasion of hardware failure
• Install software
• To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
• To produce routine daily logs, exception reports and reports on major service incidents
• Issuance of Internal Customer Notification of serious service affecting problems.
• Service Support Escalation (Lateral & Vertical) for serious Service affecting incidents
• Perform pre & post checks for market open, change execution & incident recovery
• Conducting the first level troubleshooting support for Reuters system and network problems
• Perform minor changes into production systems during the maintenance window with pre & post change/service checks
• To ensure that services supported by the Data Center comply with Company targets and standards for DC Operations
• Responsible for supporting Network Software and Hardware

Telecommunications Specialist

Confidential

Responsibilities:

• Supported team in monitoring secure and unsecured phone systems for the military.
• Provided phone support to customers with problems over the secured network.
• Performed level 1 troubleshooting for voice over internet protocol communications.
• Monitored for potential mass outages, coordinated with local service providers to resolve mass outage issues and communicated with the customer during the mass outage process.
• Collaborated with other teams and service providers to give customers the finest level of support.
• Nortel SL - 100 and Meridian SL-1 switch support

Hardware Engineer

Confidential

Responsibilities:

• Supported team in monitoring secure and unsecured phone systems for the military.
• Provided phone support to customers with problems over the secured network.
• Performed level 1 troubleshooting for voice over internet protocol communications.
• Monitored for potential mass outages, coordinated with local service providers to resolve mass outage issues and communicated with the customer during the mass outage process.
• Collaborated with other teams and service providers to give customers the finest level of support.
• Nortel SL-100 and Meridian SL-1 switch support

Level 1 WAN Technician

Confidential

Responsibilities:

• Coordinated with a team in monitoring secure broadband wide area network links for 1,000+ supported sites.
• Provided phone support to customers with problems over the secured network.
• Dispatched and conferred with field engineers to identify and resolve problems Confidential customer sites.
• Performed level 1 troubleshooting for voice over internet protocol communications.
• Monitored for potential mass outages, coordinated with local service providers to resolve mass outage issues and communicated with the customer during the mass outage process.
• Supported Cisco routers.
• Provided after hours on-call support through a remote virtual private network to customers after main call center closed.

Project Manager/Scheduler

Confidential

Responsibilities:

• Scheduled the refit of the Thomas Hill Energy Center's environmental controls.
• Maintained and modified schedule of work using Primevara Project Planner. Tracked work progress on construction tasks with daily meeting with superintendent and anywhere from weekly to daily report to the Burns and McDonnell engineering firm as their subcontractor.
• Created cost resource curves that tracked initial estimates of material and manpower to actual material and work performed.
• Placed and received orders mostly large orders of raceway, conduit, cable and wire.
• Created and updated wire pulling schedules. Read and interpreted engineering drawings from the engineering firm.

Customer Service Representative Technician/System Administrator

Confidential

Responsibilities:

• Provided Tier Two support for Hotel Internet Connections, Cable and DSL modems, and Cisco Routers.
• Upgraded server from Red Hat to CentOS.
• Used Toshiba Call Manager to create call queues, hunt groups, and route calls including VoIP.
• Checking server operability on a daily basis.
• Administered Windows 2003 and Linux servers.
• Troubleshooting of operating system and hardware errors.
• Installing operating system and system software.
• Configuring operating system and system software.
• Securing of operating system and system software.
• Applying best practices for tuning the operating system for overall system performance.
• Monitoring system performance, make recommendations as applicable.
• Regularly installing operating system patches for security and system performance.

Network Engineer

Confidential

Responsibilities:

• Managed the DNS servers.
• Managed email lists.
• Performed technical phone support.
• Administrated in company Linux servers (creating users, passwords, permissions, setting up and maintaining Apache among other administrative duties).
• Shell scripting as needed.