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Field Service Technician Resume

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PROFESSIONAL EXPERIENCE

Field Service Technician

Confidential

Responsibilities:

  • Field tech that repaired and did maintenance on Confidential systems in courthouses through eastern KY. Included Audio/video system repairs, and networking multiple devices together to guarantee the recorders preformed as intended
  • Installing cat5, audio and video cables through conduit, installing new equipment, configuration of recording devices. using networking to connect multiple recorders and mixers together to installing cameras and monitors
  • Driving to remote locations thorough eastern KY to resolve issues with recording systems

Customer Support Specialist

Confidential

Responsibilities:

  • Troubleshot and resolved customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
  • Troubleshooting included basic/smart phones, femtocells, hotspots, mifi, and laptop connect devices,
  • Required to multitasking while talking to customer over the phone while using 7 - 15 different programs at once to resolve the issue.

Laborer

Peters Oil and Gas

Responsibilities:

  • Work with 3 man team to repair oil well machinery, tractors, and other heavy machinery.
  • Maintained small local computer network

TECHNICAL SKILLS

Hardware: Installation and configuration of patch panels, battery backups, Routers, Switches, rack mounted and standalone servers; desktop and labtop pc, microphones, audio/video and cat5/6 cable instillation, printers, TV’s, IP phones, Cameras, android and ipohone smart phones, and video streaming devices

Software: Installing / troubleshooting / re-imaging of Server 2003, Server 2008, XP, Vista, 7, and virtual machines Microsolf office: word, excel, powerpoint, outlook, visio Basic knowledge of SQL, Python, Java, LUA, and HTML

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