Customer Service Representative Resume East Providence, RI - Hire IT People

SUMMARY

To obtain a position that allows me the opportunity to use my 10+ years of Customer Service experience to advance with a winning team.
Currently possesses familiarity with Microsoft Windows operating systems.
Ability to communicate clearly and professional in email or by telephone.
Also, additional experience with internet browsers (Chrome, Firefox, etc.)

PROFESSIONAL EXPERIENCE

Confidential

Customer Service Representative

Responsibilities:

Consumer Care Representative works under the direction of the Consumer Care Manager.
Responsible for handling a broad range of service calls and must be equally adept at accurately documenting consumer issues while providing World Class Service.
Proven leadership that requires competency in all products, competency in all fundamental call center transactions and an attitude that readily and positively adapts to change and innovation.
TEMPEffectively communicate with consumers via telephone, email, chat and written correspondence
Provide World Class Service with every interaction
Maintain an in - depth noledge of all products and promotions
Identify and properly escalate potential trends
Ability to TEMPeffectively multi-task

Confidential, East Providence, RI

Customer Service Representative

Responsibilities:

Answering questions to an average of 60 participant's daily in an inbound call center
Providing assistance regarding COBRA, Flexible Spending Accounts, and Open enrolment in health benefit plans
Communicating with insurance carriers to verify participant information and eligibility
Provide superior customer service with every interaction
Volunteering on weekends to respond to e-mail correspondence from participants
Maintain an awareness and noledge of all applicable state and federal regulations governing cobra products.
Assisted customer with daily navigation on our website & adv how to make payments online.
Involved in training new hires to the customer Service Rep Positions
Execute every part of customer service including inbound & outbound customers calls, perform clerical and monetary transactions, articulate problems as they come up, research and recommend solutions, and conducted follow-up
Processed customer payments over the phone.
Submitted urgent reinstatement request to carriers

Confidential, Warwick, RI

Customer Service Representative

Responsibilities:

Answered incoming calls for store experience issue.
Follow up with appropriate vender(s) to make sure that store challenges were addressed.
Logged every interaction that occur & documented how issue was resolved.
Made outbound calls to store as needed
Maintained accurate stock for retail location(s).