SUMMARY

• Information Technology Professional with 10 years’ experience in Systems Engineering and Network Administration. Proficient with Microsoft Windows servers 2003/2008/2012 , XP/ Vista/ Windows 7/ Windows 10, Mac, Linux and Unix systems.
• Extensive hands - on kn wl dg of network equipment and protocols, TCP/IP, LAN, WAN, CISCO switches, routers, VPN, virtualization (VMware client and VMware server), firewalls, cybersecurity, Proxy server and Exchange Server.
• In addition, I have considerable experience with disaster recovery, project management, Network+, A+, MySQL, Big Data, content management systems (Joomla, Drupal, WordPress), Google Cloud platform, Azur, Office 365, Microsoft Project, Microsoft Visio, and Python.
• Furthermore, I have developed procedures, policies, technical manuals, software guides, executive briefings and presentations.
• As a team leader, I have participated in planning, executing, monitoring and controlling IT projects. With regard to personal development, I have participated in training sessions, workshops and boot camps to broaden my technical knowledge of CCNA, MCSA, CompTIA A+, Network+, Security+, and SharePoint.

TECHNICAL SKILLS

• System Administration
• Windows Server 2003, 2008
• Windows Server 2012
• Microsoft Exchange
• Windows XP, Vista
• Windows 7, 8, 10
• Domains Active Directory
• DNS, IIS, VPN, WSUS
• Windows Firewall
• Remote Desktop
• Virtualization
• Group Policy
• PowerShell
• Office 365
• SaaS
• Citrix
• Azur
• SharePoint
• LAN/WAN
• OneDrive
• OneNote
• Linux, Unix,
• Fedora,Ubuntu
• IOS and Android
• Databases
• SQL
• RDBMS
• Apache
• Java, C, Python, C++
• JavaScript, C#, PHP
• Ruby on Rails
• CMS
• Drupal
• Adobe Dreamweaver Joomla
• WordPress

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

Responsibilities:

• Designed, deployed and carried out troubleshooting for servers (Windows 2008/2012, Linux, Unix) and desktops solutions.
• Installed Microsoft Office Enterprise SharePoint, TeamViewer 10 and client-side software using Group Policy Object and maintained the overall health of technologies associated with Active Directory (AD) including created and disabled user accounts.
• Designed, deployed, maintained and backed up servers in a virtual environment (VMware), managed day-to-day operations and set up V-Motion and related VMware products such as VM workstation and VMware converter.
• Successfully migrated 1,500 users’ accounts from IBM Lotus Notes to Office 365 and Windows 7 to Windows 10.
• Rolled out Symantec Endpoint Protection 12.1 (installing and configuring both Symantec Endpoint Protection Manager and Symantec Endpoint Protection Client).
• Installed and configured Cisco routers and access points.
• Assisted with data migration from the United Nation’s Integrated Management Information System (IMIS) to the new Enterprise Resource Planning (ERP) system
• Developed training materials and procedures, and trained users in the proper use of hardware and software and recommended improvements and upgrades.
• Conferred with users and management to establish hardware and software requirements.
• Supervised and directed workers engaged in special project work, problem-solving, monitoring and installing data communication equipment and software.
• Read trade magazines and technical manuals, and attended conferences and seminars to maintain knowledge of hardware, software and new technology.

Confidential

Senior IT Officer

Responsibilities:

• Administered the LAN/WAN (both wired and wireless network).
• Managed Windows 2008 and 2012 Print Server and all networked Dell, Canon, Kyocera, HP printers and scanners.
• Managed weekly Server backup and tape rotation including storing the backup to offsite third party.
• Controlled and maintained hosted Microsoft Exchange environment.
• Managed and configured Cisco-based equipment routers, switches and access points (AP).
• Fully tested and deployed centralized systems to manage documents (using KnowledgeTree ) and media (ResourceSpace ).
• Provided remote support for partners in Uganda and Kenya using Teamviewer and LogMeIn remote control software.
• Responsible for all software license compliances and all hardware lease replacements.
• Managed and updated Confidential ’s content management system (CMS) websites and the internal portal built on Joomla.
• Responsible for generating reports on website traffic and hits using Google Analytics and presenting them to senior management.
• Managed Confidential ’s data and statistical portal.
• Evaluated technology needs and usage and recommended improvements.
• Planned, reviewed and managed all IT-related activities and operational budget.
• Consulted users, management, vendors, and technicians to assess computing needs and system requirements and resolve problems.

Confidential

Network Engineer

Responsibilities:

• Worked daily with BMC Remedy 6.3 ticketing system; initiated, updated, tracked, and closed network trouble tickets.
• Supported the Ethiopian Ministry of Health to deploy eHMIS and SmartCare software for over 25 governmental hospitals and 120 health centers. The primary tasks included site surveys, design network layout, network implementation, coordination with vendors regarding IT equipment purchases, computer cloning and cabling. In addition, I was responsible for setting up data center equipment (AC, racks, servers (DELL PowerEdge), UPS, KVM switches, Cisco Aironet Access Points, Cisco Catalyst 2960X PoE switches, routers), configuring VLAN and installing both eHMIS and SmartCare. I also trained clients, provided continuous support and prepared network, system and project documentation.
• Designed, configured, tested and maintained a new network infrastructure; implemented and supported local firewalls, Fedora proxy servers, DHCP servers, File servers, SQL Servers, Print servers, AD, DNS, and VoIP; and created policies and procedures.
• Scheduled and performed Windows 2003/2008 /SQL Server backup and loaded tapes and disks on a weekly basis, including recovery operation.
• Recommended changes to improve systems and network configurations, and determined hardware or software requirements related to such changes.
• Implemented and provided technical support for voice services and equipment, such as private branch exchange (PBX), voice mail system, and telecom systems.
• Played a role in setting up client and partner VPN and reviewed the security policy/ACL.
• Diagnosed, carried out troubleshooting and resolved hardware, software and other network and system problems, and replaced defective components.
• Implemented network security measures to protect data, software, and hardware.
• Checked and optimized network performance.
• Installed, configured, monitored and maintained email applications, anti-virus protection software (Kaspersky 6.0) and other related client software.
• Gathered data pertaining to customer needs and used the information to identify, predict, interpret and evaluate system and network requirements.

Confidential

Systems Administrator

Responsibilities:

• Excellent experience with DELL PowerEdge servers, HP blade servers, IBM servers, Dell desktops, laptops, server hardware, software, devices and protocols (HP OpenView, CISCO, Router, AP and Switch).
• Responsible for installing, configuring, administering and troubleshooting AD, DHCP, DNS and WINS on Windows NT/Windows 2000/2003 and 2008 servers.
• Installed, administered, and carried out troubleshooting for DOS, Windows 3.1x, Window/98/ME, Windows NT 3.5-4.0, Win2k,Vista and XP and Windows 7.
• Planned and implemented system security policy.
• Diagnosed and resolved client network problems (Ethernet, Wi-Fi and VPN).
• Designed, tested and implemented routers, switches, complex multi VLANs and firewalls.
• Performed minor hardware and peripheral repairs.
• Researched and evaluated purchases.
• Maintained and managed Kaspersky anti-virus 6.0 for enterprise edition
• Performed successful migration from Exchange 2007 to Exchange 2010.
• Performed preventative maintenance on the server.
• Assisted with testing and certifying patches for the Windows Server.
• Performed site surveys, design and construction for big data centers.
• Prepared reports, documentation and self-help instructions.
• Developed and put into effect IT policies.