TECHNICAL SKILLS

Courses completed: CompTIA A+ Operating Systems, Core Hardware, Network+, Microsoft System Administrator (MCSA), Microsoft System Engineer (MCSE), CCNA (Cisco Certified Network Associate) course.

Proficient in: MS Outlook, Word, Excel, Power Point and Access.

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

Cash Register Installer and Night Stocker

Responsibilities:

• Installed, configured and ensured cash registers were on the network during the remodel of the store.
• De - installed cash registers and packed them for store credit.
• Night stocker of store merchandise.
• Conducts back end operations ensuring store merchandise materials are organized.

Confidential, Austin, Texas

Business Systems Technician

Responsibilities:

• Manages the imaging radiology information technology daily operations at Seton Medical Center Hays and Seton Southwest.
• Monitors system interfaces of the entire Seton Network, works with various radiology technicians in imaging work flow, conducts information technology training for techs and supports projects and issues that arise.
• FUJI PACS, PACS - Picture Archive Computer Systems Administrator. Supports and trains various radiology technicians; X-Ray, CT, MRI, US, Echo and Mammo of the characteristics, functions and features of the application.
• FUJI Cardiovascular Prosolv and 4DM administrator, trains cardiovascular technicians and physicians in the characteristics, functions and features of the cardiovascular application. Coordinates the feature updates and troubleshooting of the application.
• GE Centricity; Systems Administrator, provides support, technical training, performs systems test updates, creates database functions and runs various reports.
• Cerner Millennium, Compass Electronic Medical Records system. Trains various technicians in the functionality and use of the application.
• Radiology modalities, troubleshoots DICOM modalities; X-Ray, CT, MRI, US, Mammo, Nuclear Medicine, Echo and cardiovascular.
• Supports and spearheads various projects in implementing new modalities, devices applications, processes and procedures.
• Performs functions as the Imaging Radiology Help Desk; supporting the entire Seton Family of Hospitals network. Customer and staff support, account setups, password resets, hardware/software installations, data validation/clarification and analysis.

Confidential, Austin Texas

Front end operations

Responsibilities:

• Provides excellent service and customer interaction, collects payment for customer purchases. Demonstrates suggestive selling techniques.
• Monitors and manages potential front-end shrink, makes change and keeps an accurate till, Bags groceries for customers.

Confidential, Austin Texas

Front end operations

Responsibilities:

• Answers product related questions for customers, ensures company food safety and sanitation expectations are achieved by following SOP's.
• Coordinates with management to ensure front in items are stocked properly and organized to include; WOW items, sodas, ice, shopping carts and front end candy / magazine displays.

Confidential, Fort Worth, Texas

Airway Transportation Systems Specialist

Responsibilities:

• Assisted in conducting preventive maintenance of the radio control links of the technical airway systems.
• Updated inventory of the analog and digital phones systems of the inter data processing unit department. Coordinated the replacement of inoperable phones with operational phone systems.
• Organized the tools, test equipment, and parts within the inter data processing unit department.

Confidential, Austin, Texas

Technical Service Support Representative

Responsibilities:

• Directed Transportation Security Administration personnel; in proper use, procedures, and processes in operating their Dell workstations, troubleshooting employees XP operating systems, deploying their technical devices, various applications, tools and software. This is done through using the account and resource management, active directory database, remote access, Confidential help file and knowlix data bases.
• Performed and coordinated the turn over of technical support for The Department of Homeland Security, to another vendor for Confidential .
• Conducted training of newly hired staff in the use of Confidential Help File, knowlix bases, Active Directory, Microsoft Office Suite, and company policies, processes and procedures.
• Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Annotated solutions, recommended changes to processes and procedures in the department to management.

Confidential, Austin, Texas

Data Center System Operations

Responsibilities:

• Performed maintenance, updates, monitoring, servicing and RAID data storage of the largest multi-million dollar California account, using the Veritas tape back up library system.
• Contributed to the updates of the California operational checklist procedures and analyzed computer automation needs recommending changes and updates.

Confidential, Austin, Texas

Data Center System Operations

Responsibilities:

• Conducted evening and nightly processing, working with the California Lottery Commission, through the utilization of the secondary and spare pro-system, AIX V8, UNIX, dashboard and IBM Web Sphere applications/databases. Created maintenance tickets, coordinated with other department personnel, administrators, engineers and designers in support of the optimal performance and re-running processes when needed.

Confidential, Austin, Texas

Information Technology Systems Administrator

Responsibilities:

• Designed, installed, maintained, and repaired East Communities, Fort Branch Confidential computer labs and associations learning centers/nurseries to enhance the efficiency, and allowing members and guest access to computers and the internet.
• Implemented maintenance procedures, computer lab policies, conducted weekly backups of Dell server, workstation antivirus and security updates. Refurbished, optimized, and reconfigured, used computers from scrap parts. While purchasing other needed hardware and network equipment for the labs; saving organization over 5,000 revenue dollars in maintenance and trouble call expenses.
• Researched the latest technology and performed price comparison in implementing the most efficient products at expenses within the annual budget of the association.

Confidential, Austin, Texas

Supervisor Northwest Branch

Responsibilities:

• Spearheaded and supervised the opening of the Northwest Branch. Coordinated with vendors such as Hest, for the set up and installation of equipment for the fitness center. Assisted management of the membership department which increased from 0 membership units to over 1450 membership units the first year.
• Acted as a consultant with directors in implementing the Daxco Internet database software system and managed the training of staff. This reduced the number of errors preventing, limited problems and interruptions in membership accounts.
• Managed facility and departments when full time staff and directors departed for the day.

Confidential

Communications Radio Supervisor

Responsibilities:

• Deployed, operated and troubleshooted, UHF, HF, and VHF communications equipment. Managed group of twelve to twenty Marine communicator's in various locations throughout the world. Designed and instituted training of all communications of four departments.
• This resulted in effective, timely communications to all users of ultra high frequency, very high frequency and high frequency communications systems.

Confidential, San Salvador, El Salvador

Department Manager / Assistant Detachment Commander

Responsibilities:

• Developed, maintained, and managed standardized security logbook entries, trained detachment in security measures and technical computer based CCTV, Wells Fargo, and Honeywell security systems.
• Developed efficient react security responses and safeguards of embassies/consulates, and personnel. The department received excellent quarterly and annual inspection ratings.