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Lead Unified Communication / Network Engineer Resume

Dallas Richardson, TX

OBJECTIVE:

A challenging position in the field of Information Systems, which will utilize, my technical, problem solving, customer service, skills and allow me to grow within the company.

SUMMARY:

  • Networking professional with vast experience in the Information systems industry
  • Diverse training in Cisco, Juniper, Microsoft, Sun and IBM networking products
  • Outstanding productivity as a networking specialist
  • Unique combination of expertise in technical, interpersonal, and organizational skills
  • Dynamic communicator with ability to simply transform in - depth technical concepts to clients.
  • Customers as well as Colleagues and Engineers

TECHNICAL SKILLS:

Routing Platforms: Confidential routers 7750, 7705, Confidential switch 7450, Cisco 7600, 6500, 3550, 3560 series and 1751-v 1760, 2610, 2611, 2621, 2650, 2651 XM, 2801, 2811, 3640, 3725, 3745 7000 and 12K Series Routers

IP/MPLS: Work experience with IP routing protocols (RIP, EIGRP, OSPF, and BGP), IP Multicast (MSDP, PIM- SM)VOIP UCCM, CME, Unity, Unity connection, UCCX, Cups, ER, and protocols such as MGCP, H.323, SIP, RTP, and SSCP

Layer2/2.5: Ethernet, VLAN, VTP, ISL, dot1q, DTP, Spanning-Tree, PVST, ATM, Frame Relay, MPLS

OS: Windows 95-98-NT4.0 2000 win XP, Office 97, 2000, 2003, 2007 IE 4.0-5.0 6.0, Outlook 97-98-2000-2003 Exchange5.5 Dos 6.22, Win 3.x, Win 95, Win 98, Win NT 4.0, Windows for Workgroup MS Office95/97, Lotus Smart suitTools Wireshark, Netsout, HP Openview, Ehealth, Smart Alarm, Python, NCS, Ethereal, ArTrac, NetAct@ Commander, NetQos.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas/ Richardson, TX

Lead Unified Communication / Network Engineer

Responsibilities:

  • Responsible for Plan, Design & implement UC technology including Cisco Communications Manager, Cisco Unity/Connection, Cisco Contact Center Express, Cisco Presence, for and the all medical centers within DFW.
  • Support and administer UC Cluster containing UCCM, UC, UCCX, and Tele presence servers.
  • Provide support for field engineers as per their need also provide assistance to other groups within organization.

Confidential, Houston, TX

Sr Unified Communication / Network Engineer

Responsibilities:

  • Responsible for being a part of network architecture designs, network VOICE engineering Core Team.
  • Proven ability to facilitate coordinate and support, Senior Management operational proceduresService level agreements, Change Management resolutions and Project Management initiatives
  • Provide Training for Infrastructure staff on monitoring and troubleshooting techniques
  • Deployed and managed approximately 1000 Cisco IP phones, Cisco IP Communicator and Cisco ATA devices Confidential corporate and remote locations.
  • Segmented traffic using voice and data VLANs on Cisco 6500 switches Confidential corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones
  • Implemented low-latency queuing to provide a quality-of-service (QOS) mechanism for voice traffic traversing across the WAN between corporate and remote locations Coordinated with service provider to verify QOS implementation is processed by managed WAN and committed access rate is within contract accordance Confidential each remote location.
  • Implemented MGCP SIP and H.323 for registration of Cisco voice gateways Confidential remote locations with a centralized Cisco Unified Communication Manager (Callmanager) cluster Confidential the corporate location.
  • Configured MGCP fallback and Survivable Remote Site Telephony (SRST) on Cisco voice gateways for providing redundancy of voice services to registered Cisco IP phones.
  • Installed Cisco Desktop for agents and supervisors registering with Cisco IPCC and managed personnel configuration for several department using Cisco Desktop Administrator. Managed server providing IP-based wallboard services using information for phone queues and service levels from Cisco IPCC
  • Responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users. Also responsible for maintaining firmware upgrades for Cisco routers, switches and voice gateways and software patches on voice servers, when applicable.
  • Oversee maintenance and support of all network infrastructure using Cisco switches, routers, ASA, F5 load balancers, and other network vendors.
  • Establish and maintain strong relationship between 3rd party managed Voice vendors.
  • Maintain Cisco UCCM, 9.1.1 UC, UCCX, Servers Cisco routers, switches, and firewalls in adherence to rules through a strong change control process.
  • Carry out current network configuration backups using network configuration management tool.
  • Develop and update network infrastructure drawings using Microsoft Visio.
  • Analyze network flow statistics on a daily basis and submit essential reports to management to understand existing network traffic flows.
  • Utilized network management configuration tool in installing upgrades to maintain version levels of all network equipment; provide a 24 x 7 on-call or support service.
  • Perform necessary triage when network problems arise in the datacenter and 7 Branch locations.
  • Gained recognition and was chosen to participate in Methodist Hospital facilitated mentor program in 2012.
  • Progressively led and set up branch routers and switches upgrades by installing 2811/3824 routers with IPS, VPN, and Cisco Voice Over IP and Power over Ethernet switches using Cisco 3560, 3750 and 6509

Confidential, Scottsdale, AZ

IP Network Engineer/Manager

Responsibilities:

  • Responsible for Design, implement and Support of Managed customers Voice/ Data Network
  • Responsible for Bandwidth management for voice and data network customer
  • Responsible for GP voice s Internal IP/MPLS network such as change management, configuration Implementation and troubleshooting various issues
  • Deployment Installations and administration of Cisco UCCM 6. X 7. X and 8.X Suite Cisco Unity Contact Center Telepresence and Cisco Emergency responder
  • Management and troubleshooting of Cisco Analog and Digital voice gateways and devices
  • Management and troubleshooting of media servers, media gateways, and IP phones
  • Participate in the troubleshooting activities associated with daily operation works.
  • Survivable Remote Site Telephony Configuration, Device Pool ConfigurationDHCP Server Configuration, Call Routing Configuration, Music on Hold Audio Source ConfigurationDevice Configuration, Gateway
  • Configuration, Cisco Unified IP Phone Configuration Configuration of Cisco Routers - Platform: 2911, 2800, 3640, 2600
  • Configuration of Cisco Switches - Platform: 2950. 3550, 3560, 3750
  • Deployment of Cisco IP Phones - Series: 7910, 7940, 7945, 7960
  • Configuring class of service and Call admission control
  • Configuring call manger features and services
  • Configuration of call signaling protocols on Voice Gateways H.323, SIP, MGCP and SCCP
  • Configuration of Voice Gateways, Gatekeepers, and SRST
  • Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and PRI), BRI, FXS, and FXO
  • Provide support for all Data, voice, customer s Circuits and CPE
  • Vendor s management with Cisco and Adtran for their equipments for CPE
  • Always involve with Cisco and Adtran Techs to resolve complicated issue for our customers.

Confidential, Plano, TX

Network Design and Integration Engineer

Responsibilities:

  • Provision Confidential s nationwide wireless RNC networks upgrade for all SIAD 7705 cell sites and IP back - haul networks (R4a, R4b and R4c).
  • Work with and support Confidential network engineers and local switch technicians after configuration has been implemented. Perform Test-and-Turn-up, MSN 7750s network connectivity with Confidential s core IP back-haul troubleshooting, MSN-7750 to RNC (IUB) connectivity troubleshooting.
  • Implement Confidential s cell site network into network element 5620 SAM.
  • Provision and support Confidential Drain site field installation for Confidential microwave project.
  • Currently working on Confidential sites for Install, upgrade, configure, troubleshoot IOS / Cards and Integrate deployed SR 7705.

Confidential, Plano, TX

Network Engineer /implementation

Responsibilities:

  • Design IP/MPLS network to integrate Confidential Wave Runner middleware to provide Video - on-demand (VOD) solution to mobile subscribers.
  • Work with architecture to design and engineer the network configuration using Confidential 7750
  • Carrier grade Service routers Cisco ASA5580 Firewalls to provide the data communication network for IPTV solutions.

Confidential, Richardson, TX

Network Engineer

Responsibilities:

  • Responsible for Configure, troubleshoot, maintenance, upgrades, monitor Network.
  • Utilize SNMP tools and software to repair network outages.
  • Extensively performed network changes, upgrades, maintenance and testing
  • Replaced/Installed CISCO Core/Distribution Routers and Switches.
  • Performed IOS upgrades on various devices.
  • Troubleshoot problems with Cisco TAC and in - house engineers.
  • Worked with EIGRP, RIP, OSPF, BGP HSRP, Spanning Tree protocols.
  • Configuring and troubleshooting CISCO catalyst 6506, 6509, 7609, 7613 with Supervisor cards, Cisco 3640, Cisco GSR 12416 Switches 3560, 3750, 6500
  • Utilized ehealth to troubleshoot bandwidth problems.
  • Utilized HP Openview to isolate/pinpoint potential Network Outages.
  • Monitor Network using ArTrac Wireshark NetAct, @ Commander, Remedy, MS communicator.
  • Consult for internal departments for purchase of new network-dependent applications
  • Maintain Configuration, Documentation (VISIO) and Records Management
  • Proven ability to facilitate coordinate and support, Senior Management operational proceduresService level agreements, Change Management resolutions and Project Management initiatives
  • Provide Training for Infrastructure staff on monitoring and troubleshooting techniques

Confidential, Richardson, TX

Support engineer

Responsibilities:

  • Responsible for maintaining U - verse and CVoIP network Provision circuits, dial-plan, routing tables.
  • Responsible for troubleshooting of VoIP network
  • Inter connect through CLI and iView between VoIP carriers.
  • Provide troubleshooting for escalated issues and L2 support.
  • Designed solutions that included redundancy of hardware and software
  • Copied and manipulated configuration files
  • Understanding and analyzing the network
  • Communication with Vendors for Hardware specific issues
  • Documenting Changes and configuration procedures to smoothen the entire work process for quick tracking of issues

Confidential, Plano, TX

Network Engineer

Responsibilities:

  • Responsible for being a part of network architecture designs, network engineering, and network
  • Configuration team to Identified, analyzed and resolved problems, and implemented resolution
  • Design, engineered, and configured innovative and communications networks Design VHO Video Hub Office, CO Central Office, IO, Internet office, Using Visio
  • Engineering MSS using MS Excel creates BOM Bill of Material, EC Entrance Criteria WL wire list
  • Configuration, of 7x50 node to node implements routing protocols such as MPLS, BGP, and OSPF
  • Enabling carriers, service providers and enterprises to deliver any type of content, such as voice, data and multimedia, to any type of consumer.
  • Generated manual configuration for early VHO then worked closely on an automated tool NCS to generate configuration from the MSS in an automatic mode.
  • Tested and verified configuration with NSIT engineers for all new releases since NR3.0 UNTIL nr8.0
  • Worked on migrations MOPS and authored few documents pertain all different network releases.
  • Helped on providing a feedback for all wrong configuration was provided to the field in the early phase of NCS

Tools: NCS, Beyond Compare, ConfigGen

Technology: OSPF, BGP, QOS, MPLS, LDP, RSVP, Multicast, ACL etc.

Hardware: 7750 SR Router 7450 Switch.

Confidential

Network Engineer

Responsibilities:

  • Responsible for technical support of dedicated internet customers, as well as any VoIP, managed
  • Equipment, transport access, DNS, and email issues.
  • VoIP technical support for hosted IP communications utilizing Sylantro Systems feature servers and Siemens soft switches and media gateways
  • Troubleshooting of Cisco 1700, 2600, 3600 series and Adtran NV3200 routers, Cisco & LG SIP and MGCP IP phones and all configuration changes required including DHCP, NAT, firewall ACL, etc.
  • Troubleshooting of serial HDLC, frame - relay, ATM and DSL circuits and routing issues (BGP, EIGRP, and OSPF) as well as network-based VPN solutions provided over an MPLS backbone.

Confidential, Richardson, TX

Network Support Engineer

Responsibilities:

  • Setup equipment and execute system tests, document test results
  • Log bugs to track problems with the help ofNetwork Management tools such asHP Open View, Smart, IBM View, and sniffer, Node Manger Configured Cisco 2500, 2600 and 3000 Routers to provide Ethernet, serial communication.
  • Configuration and Optimization of network from the ground up including cabling from the desktop to IDF
  • Resolve Network Congestion Problem in Ethernet Networks Backup, upgrade and loadbackup
  • Cisco IOS software imageIntegration Testing with Routers and otherSwitches
  • Testing and analyzing all Network Protocols in a LAN/MAN/ WAN environment Monitor and configure CSU/DSU for T1 and fractional T1 lines.

Confidential, Dallas, TX

Network Support Specialist

Responsibilities:

  • Responsible for establishing New User accounts, on win NT/2000 servers providing them rights, and configuring to their departmental requirements.
  • Responsible for lotus notes R4.5 and 5.0 issues, and establishing, User Ids.
  • Responsible for supporting all issues related Network connectivity issues to hardware and software, and providing technical support to all clients.

Confidential, Dallas, TX

Desktop & Network Support Specialist

Responsibilities:

  • Successfully accomplished various projects as a contractor for different clients on their sites such as
  • Responsible for Win 95/98, MS Office 97, WordPerfect GroupWise Imaging, installations
  • Configurations and connectivity Issues, across the Network, on Novell NetWare 4.11 platform, in all of Dallas County s buildings in the Downtown.
  • Responsibilities include printer installation, configuration, troubleshooting, and installing

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