SUMMARY

• To seek and maintain a full - time position dat offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
• Organized and dependable candidate successful at managing multiple priorities wif a positive attitude. Willingness to take on added responsibilities to meet team goals.
• Experienced System Administrator wif over 10 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.

TECHNICAL SKILLS

• Startup and Shutdown Management
• Problem Solving
• Security Needs Assessment
• System Testing
• Technical Troubleshooting
• Verbal and Written Communication
• Quick Learner
• Mobile Device Management
• Team Collaboration

PROFESSIONAL EXPERIENCE

Network and Systems Administrator

Confidential, NC

Responsibilities:

• Resolved issues and escalated problems wif knowledgeable support and quality service.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and executed resolution for all network and server issues.
• Proved successful working wifin tight deadlines and fast-paced atmosphere.
• Provided 24/7 to over 5000 facilities and 500,000 employees serviced.

IT Operations Analyst

Confidential, NC

Responsibilities:

• Generated reports of findings to halp management wif making key decisions.
• Evaluated performance and policies against metrics.
• Performed validation and testing of models to promote adequacy and reformulate models as necessary.
• Developed written documents and reports related to programs and operations.
• Provided Tier 1 support for addressing access, navigation, onboarding and troubleshooting issues.

ITO Service Delivery Agent

Confidential, NC

Responsibilities:

• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Obtained delivery confirmation of replacement devices
• Placed orders for replacement devices.
• Troubleshooted devices via phone system.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Managed up to 50 customer calls per day.