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Network And Systems Administrator Resume

NC

SUMMARY

  • To seek and maintain a full - time position dat offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities wif a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Experienced System Administrator wif over 10 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.

TECHNICAL SKILLS

  • Startup and Shutdown Management
  • Problem Solving
  • Security Needs Assessment
  • System Testing
  • Technical Troubleshooting
  • Verbal and Written Communication
  • Quick Learner
  • Mobile Device Management
  • Team Collaboration

PROFESSIONAL EXPERIENCE

Network and Systems Administrator

Confidential, NC

Responsibilities:

  • Resolved issues and escalated problems wif knowledgeable support and quality service.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and executed resolution for all network and server issues.
  • Proved successful working wifin tight deadlines and fast-paced atmosphere.
  • Provided 24/7 to over 5000 facilities and 500,000 employees serviced.

IT Operations Analyst

Confidential, NC

Responsibilities:

  • Generated reports of findings to halp management wif making key decisions.
  • Evaluated performance and policies against metrics.
  • Performed validation and testing of models to promote adequacy and reformulate models as necessary.
  • Developed written documents and reports related to programs and operations.
  • Provided Tier 1 support for addressing access, navigation, onboarding and troubleshooting issues.

ITO Service Delivery Agent

Confidential, NC

Responsibilities:

  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Obtained delivery confirmation of replacement devices
  • Placed orders for replacement devices.
  • Troubleshooted devices via phone system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed up to 50 customer calls per day.

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