Helpdesk Tier 1, Tier 2 Resume Atlanta GA - Hire IT People

SUMMARY

Maintain and support the confidentiality, integrity, and availability of information assets.
Identify, recommend, and implement corrective actions in response to security violations.
Assist in security assessments to determine vulnerabilities in systems and applications.
Identify and communicate potential threats to information assets.
Maintain security policies, standards, and procedures to protect information assets.
Experience with Kali Linux
Able to obtain security clearance
Networking and administration familiarity
Thorough understanding of NIST
Risk manager
Problem solver
Excellent communicator, adept at explaining complex technical issues to members of the general public
Proven experience in computer maintenance
Experience in computer assembly and disassembly
Clear understanding and experience in motherboards as well as circuit boards
Knowledge to monitor circuit designs
Experience with computer software and hardware and general electronic equipment
Experience with chips and processors
Complete and clear understanding of computer hardware and technical knowledge on the proper use of software
Experience in trouble shooting
Experience in cartridge and printer refilling
Experience and knowledge with the power supply units

PROFESSIONAL EXPERIENCE

Confidential - Atlanta GA

Helpdesk Tier 1, Tier 2

Responsibilities:

Analyze customer requirement to ensure better contribution to development of networking tools.
Maintain all telecommunication tools and accessories such as servers and switches.
Install, configure and provide support to all networking accessories in different workstations.
Identify and resolve all hardware related problem for better performance and detect issues for networking strategies.
Monitor systems to oversee firewall and other network related improvement processes.
Ensure networking stability and monitor all work regularly.
Prepare and maintain networking documentation network and cabling layouts.
Perform troubleshoot and resolve VOIP systems and VPN related problems.

Confidential - Atlanta GA

Information Security Analyst

Responsibilities:

Planning, implementing, maintaining, and updating security measures for maintaining integrity of data
Planning and implementing effective methods for safeguarding digital files and computer networks
Ensuring regular back up of data and monitoring security controls
Conducting regular security audits and recommending up-gradation in hardware and software
Researching, identifying, and mitigating security threats to information systems
Installing firewall, anti-virus software, and data encryption programs

Confidential - Marietta GA

Noc Technician /Help Desk Technician

Responsibilities:

Exceptional communication and customer handling skills.
Strong analytical skills and quality conscious.
Basic Understanding of Windows XP/Win 7 & 10
Basic Understanding of Email configuration and support on MS office tools.
Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
Basic Understanding of Network Concepts
Basic Understanding of troubleshooting Mobile Devices
Follow the escalation process
Follow the shift hand-over process