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Systems Admin Ii Resume

SUMMARY

  • Over 14 years maintaining, troubleshooting & resolving complex IT technical support issues involving networking, IT security, back up, hardware, software and virtualization
  • Experience with protecting data by utilizing over 30 steps to harden Linux and Windows systems
  • Support Windows & Linux OS on an enterprise system for multiple locations while acting as point of contact for user event resolution & protocol adjustments
  • 4 + years project management & assisting to provide system, technical and network administration
  • Configure, develop, test, monitor & manage IT infrastructure ensuring continuous network security
  • Work with LDAP and active directory to manage and create user accounts in a network environment
  • Manage file storage on SAN and NAS servers & backup and restores using Acronis, Intronis, backup Exc, Mozy, back blaze
  • Document information system data to support functions that halp to optimize business functions
  • Efficient client/user ticket resolution while facilitating incremental improvements to systems & procedures
  • Knowledge in telecom voice & data networks and familiar with technology utilized to security transmit information through those networks
  • Maintain enterprise systems & supported applications (Office365, Great Plains, Sage, SharePoint) within an on - site or cloud environment
  • Decrease project costs by at least 18% by negotiating with vendors on support and hardware expenses

TECHNICAL SKILLS

Platforms: Unix (Linux Red Hat, Windows9x/NT/2000/XP/Vista/8/10, Mac OS, VM

Tools: LAN/WAN Manager, Ghost, SonicWall Firewall, Norton Firewall, Cisco Meraki UTM firewall, MacAfee/Norton virus protection, Apache, Lotus Notes, MS Office (Outlook, Word, PowerPoint, Excel, Access, Project)

Languages: HTML, PHP, ASP, UNIX Shell Scripting, C

Networking: TCP/IP networking, Ethernet, IPBX, SQL/SMS, VPN, ESX

PROFESSIONAL EXPERIENCE

Systems Admin II

Confidential

Responsibilities:

  • Daily use of Service-Now to tackle and resolved support tickets
  • Deploying, decommissioning servers using vRealize Automation
  • Deploying, decommissioning servers using Nutanix CALM
  • Managing user account in Active Directory and Exchange (Office365) Environments
  • Managing and installing Certificates using Key Manager Pro and AppViewX
  • IIS Server configuration which includes editing App-Pools, Bindings Etc.
  • Managing the company’s passwords using Password Manager pro and Thycotic Secret Server
  • Using SCCM as our patch management tool to patch all servers
  • Creating and updating YAML files in Puppet to create Microservices
  • Creating oAuth keys via ADFS
  • Learning PowerShell, working with Thycotic Secret Server PowerShell Module, creating scripts with Invoke cmdlet
  • Updating YAML files, running puppet on server nodes. Fixing cert issues on puppet agents.
  • Use VMware vSphere to configure and manage our server resources.
  • Skybot Job scheduler is used to run our scheduled jobs, which can be PS1, Curl or SFTP jobs.
  • We automate anything we can in our environment using Help systems Automate automation tool.
  • Working with Postman to get API calls. Those calls tan are feed into Automate to complete the automation
  • Managed Horizon 7 server including patching the templates. Troubleshooting user login issues
  • Managed Citrix server and also assisted users with login related issues.
  • Used SolarWinds to manage server Ips. Also used to place servers in maintenance mode.
  • Used Cloudflare to mange DNS entries for our domains.
  • Configured our Linux Redhat image, which is used in our automation for Linux server deployments

Senior Systems Engineer

Confidential

Responsibilities:

  • Create GPO for company wallpaper, Mapped Drives & Printers; configure & manage network printers
  • Use SCCM to deploy AutoCAD in a networked environment, Microsoft Office, Windows images
  • Managing Cisco Meraki UTM firewall in 6 locations across the globe providing innovation & efficiency
  • Use Panda Security and Management console to manage systems and anti-virus on the network
  • Build new server with RAID and windows server 2012/2016 installed
  • Install ESXi Server and configure virtual machines while functioning as system admin
  • Configure iDrac on Dell servers, storage space monitor & clean up
  • Create VPN account for staff and configure the accounts on their laptops
  • Manage & create user accounts/email accounts, Skype for Business on Office365 on-premises & online
  • Build and manage SharePoint Sites as well as create technical plans for analyzing and resolving issues
  • Use Panda Systems Management, SCCM and TeamViewer for remote desktop access
  • Provide support to 3 offices in North America and manage system improvement & efficiencies

IT Consultant/Support Technician

Confidential

Responsibilities:

  • Completed Active Directory/SBS Server/Exchange ECP 2016, Office365 servers
  • Patched Ethernet cables on Switches for internet connectivity
  • Used ILO and Dell Remote Access Controller to control servers from remote location
  • Worked with up to 8 vendors when needed to resolve project issues
  • Work with Windows server 2012, windows server 2008, windows server 2003
  • Configure and manage SonicWALL firewall and SonicPoint (AP) devices
  • Troubleshoot, LAN, WAN and VPN issues & monitor windows 7,8 and 10 workstations
  • Configuring email account on outlook, smartphones and tablet email clients
  • Use LabTech software to manage and remotely control all servers and computers on the network
  • Setup and configure UPS server over a network & managed Avaya/Nortel, Dell PowerConnect switches
  • Utilized Online Backup Solution, Acronis Backup & Recovery, Backup Exec
  • Performed efficient day to day systems admin operations such as, PC and Server provisioning, patch

Network Administrator

Confidential

Responsibilities:

  • Administrate accounts on Active Directory, Exchange 2010 server and Microsoft Lync server
  • Provisioned OS and mounted Blade Server
  • Administrate IPBx VOIP Phone systems, ESX VMware servers and Microsoft Azure
  • Create video, oral & written documentation. Created, administered & manage SharePoint websites
  • Perform SQL server installation while providing network security management and virus removal
  • Installed and configured SCCM 2007 and 2012 Server which saved the company $14K
  • Successfully deployed Forefront Endpoint Protection to about 300 machines in 6 offices
  • Configured Cisco and HP switches, Administrate File Servers and Shared Printers
  • Configured custom installation for MS Office using Microsoft Office Customization Tool
  • Conducted Laptop/PC & Server repairs & configurations e.g. screen replacement, RAM, & HD replacement/upgrades, OS Installs (Windows 7, 8, Windows server 2003, 2008R2 & 2012 & Ubuntu Server)
  • Provided Help Desk support for all users including our executives, BU leader and President

Help Desk Support

Confidential

Responsibilities:

  • Configured and installed local & network printers as well as VPN networks
  • Removed viruses and malicious objects from systems
  • Mapped drives, Printers and shared drives. Created Oracle accounts & granted permissions &responsibilities
  • Managed Remote Desktop Connection to Client and Server machines
  • Performed Migration of Windows profiles; reduced downtime by doing work during non-peak times
  • Utilized Active Directory and BlackBerry Enterprise Server to administer user accounts
  • Configured Email Accounts on Exchange Server with Exchange Server 2003 and 2007

Technical Support Analyst

Confidential

Responsibilities:

  • Provide customer service and technical support to all clients
  • Configured CMS’s which runs on a MySQL database
  • Install and configure CMS such as Joomla, WordPress, OSCommerce, VirtueMart, PhpMyAdmin
  • Aided with website and database migration
  • Configured POP and IMAP settings on email clients such as Outlook, Thunderbird
  • Configure custom name servers, file transfer (FTP) as well as provide technical support for clients
  • Edited web languages such as HTML, PHP, ASP & Used cPanel to administer all aspects of the domain
  • Configured Whois server, IIS server, FTP server, PHP server, Apache server on Linux Red Hat & Fedora OS

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