Technician Support Resume Profile

Professional Summary

Experienced Technical Professional who is a motivated self-starter. Computer proficient, with strong multitasking skills, and attention to detail. Customer oriented problem solver with an ability to adapt to new situations. A quick study with a desire for continuous personal and professional growth.

Experience

Confidential

Senior Technician Support Specialist

Designed, installed, and serviced various low voltage systems in residential and commercial projects to maximize system efficiency and reduce waste.
Deployed company-wide email, calendar and online document sharing to improve quality control and personnel efficiency.
Scheduled installations, inspections, service calls and contract appointments.
Managed inventory and ordered equipment for custom projects.
Provided on-call technical support 24 hours a day, 7 days a week.
Coordinated installations and inspections of commercial fire alarm systems with the fire department and/or fire marshal according to NFPA 72 Fire Alarm Code.
Provided classroom and on the job training for new employees including safety procedures, company policies, and technical responsibilities.
Worked with customers to create proposals that filled customer needs while including options to extend proposal value for both client and business. Sold additional equipment and services while onsite for scheduled work.
Performed on-site disaster recovery for an 80,000 user access control system.
Lead Technician/Programmer on two major fire alarm system replacement projects: a community fitness facility and a community center/church. Complete upgrade of systems, including replacing all initiating and signaling devices. Responsible for system functionality, documentation and project planning to reduce system downtime.
Managed a 64 camera surveillance system with two in house monitoring stations and remote access. Upgraded Digital Video Recorders. Responsible for installing new cameras, system maintenance, and training.

Confidential

Store Manager

Maintained accountability for driving store business results by creating a positive store experience, having the best employees in place, ensuring marketing execution, and managing expenses.

Hardware / Skills

Windows XP/Vista/7/8, OSX, Android, iOS, Linux, Microsoft Office
Possess functional knowledge of construction, blueprints and wiring schematics.
Cameras Analog and IP : Bosch, Pelco, Hikvision, Honeywell, Nuvico, Panasonic, JVC, Video Comm Technologies
Digital Video Recorders / Network Video Recorders: Pelco, Bosch, Hikvision, Nuvico, Polaris, Honeywell
Computer Networking: Ethernet wiring, installing and configuring Netgear switches firewalls, Linksys, Cisco, Motorola, and Actiontec small business routers, EnGenius wireless access points, office printers, remote access software, print servers, file servers, data backup
Security / Fire Alarm Systems / Life Safety: Honeywell, GE, DMP, Napco, DSC, HAI, Silent Knight, Firelite, FCI, Simplex, Notifier, System Sensor, Wheelock, Optex, Elk, Tane Alarm Products, Space Age Electronics, Medial Alert systems
Power Supplies / Surge Protection: APC, Altronix, Ditek, Von Duprin, Direct UPS
Access Control Systems and Devices: H.I.D. Corp, Maxsys, Istar, Ccure, Adams Rite, HES, Securitron, Keri Systems, Locknetics, SDC, Alarm Controls Corp, Linear, IEI
Phone Systems Audio/Video Intercoms: Panasonic, ESI, Aiphone
Home Automation: HAI, Winland Electronics, thermostats, environmental sensors, lighting control
Audio / Video Residential Commercial: Home theater TVs, Projectors screens, 5.1 / 7.1 audio, whole house audio, Russound, Klipsch, Proficient Audio, Universal Remote Control, Xantech, Omnimount, Bogen, Electro-Voice, JBL, Crown Audio, Shure, Numark, 70 Volt systems, Custom fitness facility sound systems, distributed video
Structured wiring: cable, phone, Ethernet, audio, video

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