SUMMARY

• A seasoned IT professional with a strong background as a Systems Engineer and IT Manager with a 20 year background using technology to increase efficiency and lower costs.
• A skillful communicator known for bringing the highest level of professionalism and service to organizations, with a background in infrastructure support, AD, assisting with IT security audits, LAN/WAN, vulnerability scanning tools, top - notch level customer service support, virtualization, multi-domain environments, and robust change management procedures. Seeking cyber security / risk compliance role.

TECHNICAL SKILLS

Operating Systems: Windows 2008, Windows 2003 Server, Windows 2000, Windows NT 4.0, Windows 7, Windows Vista, Windows XP, Windows 2000

Software: McAfee Vulnerability Manager, Nessus, FTK Imager, Veritas NetBackup, VMWare, Visio, Qualys, HIP SIM & SMH, Compaq Insight Manager, McAfee, Remedy, Backup Exec, Active Directory, DHCP, DNS, Group Policy, TCP/IP, RDP, MIP, ADP, Novatime, MS Exchange 2003, Blackberry Enterprise Server, Heat, SMS 2003, MS SUS, Symantec AV, WebMD, Citrix Server 4.0, MS Live Communications. Server 2005, Citrix client, Terminal Services, Connections, MS SQL, Dameware, Remotely Anywhere, PC Anywhere, Norton Ghost, Internet Explorer, GFI anti-spam, Nortel BCM to manage phone system, disaster recovery procedures

Hardware: HP / Dell / Gateway servers, IBM System xSeries, IBM blade servers, Toshiba, IBM PCs, Blackberrys, Sonicwall firewalls, Compaq & Quantum DLT, DAT, SDLT tape backup drives, Linksys switches, CD/DVD burners, Meridian & Nortel Telecom, Meridian PBX phone system, hard drives, modems, network interface cards, hp jet direct cards, printers, cabling, motherboards, video cards, RAM modules, switchboxes, UPS units, VPN connectivity, handreaders

PROFESSIONAL EXPERIENCE

Confidential, Cary, NC

Technical Lead

Responsibilities:

• Recently joined Wintel transformation team created to migrate Windows servers from CSC supported data centers in the US / EU / APAC to HCL supported data centers in Smyrna, GA and Thornton, CO
• Playing integral role in team of 3 tasked with upgrading 500+ Wintel VM servers in the US to Windows 2008 / Windows 2012 followed by upgrading EU / APAC Wintel environment in similar fashion.

Confidential, Cary, NC

Technical Lead

Responsibilities:

• Familiarity with Tufin Secure Track for firewall scanning / monitoring / alerts.
• Involved with MVM (McAfee Vulnerability Manager) network scanning tool.
• Familiarity with Palo Alto firewalls processes for performing IP blocks, URL blocks, troubleshooting / resolving ad hoc issues.
• Trained on Sourcefire IDS functionality as it relates to detecting, alerting on cyber security threats, escalation procedures. Exposed to advance malware protection feature, snort rule implementation, NOC dashboard. Had knowledge transfer on FireSIGHT / Defense Center components as well as access control policies in lead up to Go Live phase.
• Provided with Splunk training on search functionality, reporting, and dashboard features.

Confidential, New York, NY

Technical Lead

Responsibilities:

• Worked on project to provide supplemental support for blade server moves while ensuring uptime / restoration of application / operating system access upon move completion.

Confidential, Middlebury, CT

Track Lead

Responsibilities:

• Assigned as Track Lead for Chemtura File Share Discovery Project.
• Responsible for team lead activities involving intensive DFS file share analysis of 38 DFS file share servers throughout 11 countries across the globe.
• Ran multiple PS scripts, performed data analysis extracted from scripts to determine business / data owners resulting from company divestitures, submitted reports to client.
• Played integral role in file share migration coordination efforts.

Confidential, Savannah, GA

Senior Systems Analyst

Responsibilities:

• Assigned as Wintel / VMware Track Lead for the first year of HCL’s infrastructure support of the Gulfstream Aeorospace account.
• Responsible for managing the Wintel operations and led a staff of 12 members. Actively involved with knowledge transfer, recruitment, escalations, ticket delegation, and management reporting.
• Assisted Gulfstream IT Security team acquire and compilation of all pertinent IT security audit related documents for Cybersecurity audits.
• Led the rollout of two major monitoring agents (HP OMW agents and IBM Systems Director agent) to all 700+ Wintel servers and Systems Director agent to all physical servers.
• Played key role in gathering IBM hardware equipment inventory while working with Unix, Storage, and Backup teams to get Gulfstream maintenance agreement up to date.
• Developed standardized procedure for MS patching on all GAC Wintel servers by meeting with application managers, coordinating patch schedule, dramatically reducing GAC risk exposure including the regular use of Nessus scans. Turned over procedure to member of Wintel staff to continue process. Received commendation from GAC security on HCL’s success in this accomplishment.

Confidential, New York, NY

Senior Systems Engineer

Responsibilities:

• Played lead role in the deployment of new Wintel servers in the current build-out in both DR site in Rutherford and co-location datacenter in Secaucus using Altiris.
• Responsible for the Windows, HP driver / firmware updates on Wintel servers at both domestic and international sites.
• Created and maintained accurate server documentation and diagrams in Visio.

Confidential, White Plains, NY

Senior Systems Administrator

Responsibilities:

• Played leading role in data migration / data center relocation for ITT Corp. separation into 3 companies at corporate headquarters in White Plains as well as assisting in data center moves and relocations at other sites throughout the country.
• Acting as Project lead to determine appropriate data that needs to migrate, handling server setup, ad hoc projects.

Confidential, Parsippany, NJ

Windows Architect

Responsibilities:

• Assigned as integral member of client technical response team to analyze, investigate, report, and recommend solutions for slow network and application performance relating to the rollout of electronic health record package SCM (Sunrise Clinical Manager) at various hospitals.
• Visit hospitals reporting on response time issues and investigate root cause of LAN / WAN slow connectivity, analyze Windows server infrastructure at hosting sites in NJ supporting client sites, and make recommendations towards alleviating Allscript clients’ complaints.
• Analyzed Windows server event logs with objective of making high-level software / hardware modifications to improve Allscripts’ clients’ Windows server performance.

Confidential, Brooklyn, NY

Independent Consultant

Responsibilities:

• IT project work for various clients in the Confidential, primarily Confidential & Associates and Confidential & Confidential, Inc. / Tax Planning and Financial Investment firm.
• Wintel server administration, troubleshooting.
• Desktop / server support, application support, connectivity issues.

Confidential, Brooklyn, NY

Senior Wintel Server Systems Engineer

Responsibilities:

• Analysis of Wintel server event logs for problem resolution to resolve hardware and software issues.
• Worked with AD to create accounts, set up DHCP reservations, DNS records.
• Daily monitoring, updating, and completion of BMC Remedy tickets concerning ongoing server modifications following formal change management process, server hardware and software issues, desktop profile problems.
• Installed Windows updates, hotfixes, service packs on Windows servers during scheduled maintenance window as well as HP driver and firmware updates.
• Key staff member for ensuring server inventory was kept current on both server racks and within Remedy system.
• Responsible for supporting 1200+ Windows / Linux / VMWare servers during night shift.
• Accessed network resources via DFS.
• Logged into VMWare console to connect to VMs (running 3.5 and 4.0) to perform troubleshooting, reboot, restart services, checked event logs, etc. when issues arose.
• Responded to connectivity, profile, data recovery issues using Veritas NetBackup and Windows “previous versions” option. Also installed and configured NetBackup 6.5.3 regularly.
• Monitored and responded to SIM and NetIQ AM alerts.
• Used iLO, HP SIM, SMH, RDP, Smart Start CD for server diagnosis / analysis. When servers were in failed state, connected via iLO and troubleshot via SMH.
• Responsible for all Q & As of new server builds (both physical and virtual) ensuring appropriateness of all server settings (i.e., drive space, snmp, netiq installation, event log errors, etc.).
• Racked, built, moved, decommissioned, configured, and supported HP Proliant DL360, 365, 380, 385, 580, 585, ML series (Generations 1 - 4). Also supported IBM and HP blade servers.
• Resolved any and all cluster issues (i.e., fixing failed cluster resources). Familiar with cluster failover procedures relative to Exchange / SQL clusters.
• Transferred AD FSMO roles when necessary.
• Ran Qualys scans to eliminate any Windows vulnerabilities.
• Updated DNS and DHCP static entries when needed.
• Backed up data to NetApp SANs.
• Created accounts in AD.
• Rolled out Windows 2008 using HP RDP (Rapid Deployment Pack).

Confidential, Queens, CT

IT (Wintel Server) Manager

Responsibilities:

• Provided troubleshooting and general desktop (Windows 2000 and Windows XP) and server (Windows 2000) support as a consultant in a Windows 2000 AD environment for a Tax Planning and Investment Firm.
• Wintel server support (Windows 2000 - Windows 2003) and administration.
• Supported the desktop needs of four offices which use scheduling software (Act) and tax planning software (TaxWise).
• Supported TaxWise connectivity issues.
• Involved in AD design, migrated DC from Windows 2000 - Windows 2003, expanded schema.

Confidential, New York, NY

Senior Wintel Systems Engineer / Compliance Manager

Responsibilities:

• General operations & maintenance of a Windows 2003 LAN/WAN infrastructure of 250+ PCs over 17 locations.
• Created user accounts in Active Directory, modified replication via Sites and Services.
• Supported VOIP Broadview phone system following migration from Verizon standard digital system.
• Upgraded Windows 2000 DCs to Windows 2003.
• HIPPA Compliance officer in charge of insuring all health information data was kept secured and encrypted.
• Maintained print server settings for both Windows server and Citrix farm.
• Migrated Citrix Metaframe 1.0 Server to Citrix Presentation Server 4.0. Supported billing software program Anasazi running on Citrix on a regular basis.
• Resolved Windows XP desktop issues regularly (rebuilds, connectivity, general maintenance).
• Migrated data and telecomm connectivity for 17 sites from Verizon to Broadview saving business up to 35% on annual charges.
• Responsible for 27 total Wintel servers (including 9 DCs), including 3 servers on NY State HSEN domain over 7 locations. 11 subnets served by 7 DHCP servers.
• 1 primary Symantec anti-virus protection server with seven subordinate servers.
• Central firewall at main office with content filtering and demilitarized zone (VPN authority) + 10 remote firewalls.
• Upgraded Windows 2000 DCs to Windows 2003. Regularly updated and patched servers.
• Ensured uptime of two separate networks: agency (17 sites) + connectivity needs and support of 5 “prevention” sites connecting to “New York state” network on separate WAN for critical child-welfare application monitored by ACS (Agency for Child Services).
• Set up videoconferencing solution using MS Live Communications Server 2005 between Bushwick Brooklyn school / NYC headquarters to Puerto Rico branch.
• Migrated Exchange 2000 to Exchange 2003.
• Created and managed users’ mailboxes in Exchange 2003.

Confidential, New York, NY

IT Facilitator

Responsibilities:

• Provided laptop/desktop support for patients and providers of Confidential department.
• Assisted IT director in project management.
• Connectivity troubleshooting, account creation in Windows 2000 environment.
• Utilized to AD to create user accounts, printers, create DHCP reservations.

Confidential, NY

Wintel IT Manager

Responsibilities:

• Responsible for desktop/server support for a 180-node network running Windows 2000.
• Took on additional 50 users (2 months into hire) from Empire BCBS following 9/11 disaster as partner Empire was previously housed in WTC.
• HIPAA compliance responsibilities relative to ensuring health information data privacy concerning patient records.
• Managed file and print server.
• Coordinated the implementation of multiple projects including asset inventory changes, Outlook 2000 rollout, new software releases, system upgrades, and patches.
• Received Employee of the Month award May 2002 (nine months after hire date).
• Human Resources: staffing, corrective action, and performance reviews.
• Planned and managed Windows 2000 rollout 8/02 for all supported locations in New York and remote staff offices in New York and Connecticut.
• Supported multiple server environment including File and Print, Exchange 5.5, MS SQL 6.5, SQL 2000 servers.
• Coordinated and completed two internal annual IT audits.
• Performed regular troubleshooting of LAN / WAN connectivity.

Confidential, New York, NY

Systems Engineer

Responsibilities:

• Administered mixed Microsoft Windows NT 4.0/Novell 4.11 network with client user base running Windows NT 4.0 & Windows 95
• Implemented network print server settings within Windows network.
• Led and trained IS staff / coordinated with development team.
• Received numerous commendations regarding on-site performance.
• Managed, upgraded, and maintained medical records program called Logician which ran on Oracle.
• Responsible for keeping 8 different departments running efficiently, responding to provider needs, as well as an in-house pharmacy.
• Moved health center including data center to lower floors of building in Chelsea. Originally located on floors 21-26, move to floors 4-6.

Confidential, New York, NY

Systems Administrator

Responsibilities:

• Worked in bank vault for several years verifying and maintaining physical securities and ensuring that they were allocated properly.
• Was part of Money Market Operations team involved in receiving physical securities and played an integral role in the daily settlements of all types of physical securities (commercial paper, bonds, stock, CDs, treasuries, etc.).
• Executed all purchases and sales of physical securities to accounts, wiring of funds, in and out, on a daily basis.

Confidential, New York, NY

Vault Supervisor

Responsibilities:

• Verification and maintenance of securities.
• Liaison to account managers in money market operations area.